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  • Night Manager - Boho Club Hotel - 4 DAYS WORK / 4 DAYS OFF
    Night Manager - Boho Club Hotel - 4 DAYS WORK / 4 DAYS OFF
    hace 2 días
    Jornada completa
    Marbella

    We are hiring! Night Manager Job Title: Night Manager Reports to: Front of House Manager Responsible for: The whole Hotel during night shift and developing an excellent service to guests Job Requirements: • Education in Finance/ Hospitality/ Tourism, • Experience: Minimum 1 year, • Driver license, • Opera Cloud System Principle scope and purpose of job: Together with the team, work in a proactive and passionate way to develop a sustainable business Deliver outstanding and personalized service to our guests, in line with the vision and values of Boho Club Ensure pre-research is made for each arriving guest and deliver a personal service accordingly Maintain a complete profile of each guest who stays at the Hotel, especially if it is a recurring visit Ensure that the reception desk is always manned Manning the main switchboard for Boho Club and carrying out Concierge duties accordingly In charge of all incoming email requests coming to the general info account in a timely manner, ensuring delivery to the correct department or individual Inform AFOM and HM about any return guests Local knowledge of the area and proactiveness in regards to potential requests on and off property In charge of all night reception duties as listed below Guest/Operation Process all guest check-ins by confirming reservations in Opera Cloud System verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures Ensuring the set standards and expectations are maintained on the highest personal level Allocating all rooms daily, in liaison with housekeeping and sometimes also with maintenance Check in & Check out guests, billing and end-of shift cashiering Coordinate VIP amenities in conjunction with housekeeping Handle room reservations including room upsell and packages, in conjunction with reservations department Ensure that all stock, cash and keys are secured at all time and access is restricted to authorized staff only Be fully conversant with the Opera Cloud system and key entry system ensuring that information is accurate and timely and that system back-ups are undertaken as required and are completed Be fully updated on the Emergency procedures Be aware of and review all guest comments, both positive and negative, and where necessary advice on changes to avoid repetition Ensure a safe working environment is achieved in line with laid out hotel procedures and policies Ensure statistics and reports are submitted in a timely manner in accordance to the national and local laws and regulations Review guest procedures and update accordingly Financial Provide information as requested by the Finance Department regarding all activities related to the reception department. Ensure that all hotel procedures e.g. cash control, as laid out by Management ensuring that this happens within the reception. People & Development Assist in building innovative communication tools to generate awareness of and support of Values Develop a culture of excellence within the team Assist in training and develop the new team members Be part of a creating and nurturing philosophy throughout the business to ensure a great team spirit Sales & Marketing Build relationships with key guests and companies to increase business levels, building profiles of these guests’ needs in order to provide outstanding service Work with the team to develop the offers adapting it to the individual guest and market conditions Be responsible for co-ordinating the development of the hotel’s guest profile records, especially for regular guests. Give frequent updates to the Management team of guest profiles Assist with marketing and sales events/activities on an ad hoc basis Provide information and statistics relating to the up-selling activities realized Be aware of and review all guest comments, both positive and negative, and where necessary advice on changes to avoid repetition Other This Job Description serves as a guide and may be changed in the light of changing business needs We are offering: • Long term contract, • Full time. 8 hours working (without split shift). 4 days working/ 4 days off, • Schedule from 23.00 to 7.00, • High emotional salary. Good working environment, • Benefits from relationships with third parties, • Training and professional development plan

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  • General Manager
    General Manager
    hace 14 días
    €2000 mensual
    Jornada completa
    Marbella

    We are seeking a passionate and talented individual to join our extraordinary team! If you have a knack for culinary excellence, creativity, and creating unforgettable moments for customers, we want you with us! The General Manager is responsible for leading the successful operation, finances, and people management of the cafe, as well as ensuring health and safety standards and sales targets are met. This role is integral to maintaining and strengthening the brand reputation by ensuring the team consistently delivers gold standard customer service and high-quality products. Key Responsibilities: • Oversee and manage the operations of Rosas Café., • Recruit staff to enhance the Rosas Café atmosphere and deliver exceptional customer service., • Ensure all new starters receive comprehensive Rosas Café training as per:, • Induction Training Checklists (ITCs) prior to commencement., • Operational Training Checklists (OTCs) within one month of commencing employment and refreshers., • Leadership Training Checklists to be used for management team development., • Lead and mentor staff through induction and integration, ensuring they develop the skills required to serve customers safely and effectively, consistent with our brand values., • Manage the floor, including task allocation, to maximize experience and efficiency., • Handle customer complaints professionally to ensure a positive experience., • Discipline staff as required in consultation with the Operations Manager, following correct procedures as per training guide., • Hold regular team meetings and create action plans to improve operations and sales., • Create annual sales and expense budgets and communicate with management., • Manage operations to minimize wastage, shrinkage, and loss., • Maximize cafe profitability by effectively managing stock levels, labor content, and costs while achieving budgeted sales and Gross Profit targets., • Complete and/or approve cafe rosters and achieve budgeted labor costs., • Prioritize all areas for cash control, such as daily cash variances and banking, and investigate any discrepancies thoroughly and quickly., • Complete month-end P&L statements and create action plans for improvements, communicating these with the management team., • Provide input on suggested product range, in collaboration with Rosas Café Head Office, based on customer feedback and sales opportunities., • Ensure that all food and products are consistently prepared and served according to Rosas Café recipes, portioning, cooking, and serving standards., • Responsible for ordering food products, ensuring all items are received in correct quantities and condition., • Manage stock to optimum levels and ensure stock rotation is in place., • Complete stocktakes of kitchen food and consumable items., • Ensure all standard recipes and waste control procedures are followed, including checking and maintaining proper food holding and refrigeration temperature control points., • Ensure that all equipment is kept in excellent working condition and manage equipment maintenance accordingly., • Create a safe, secure, and healthy workplace environment by ensuring Back-of-House (BOH) procedures and the Rosas Café Food Safety program are followed. Don't miss this unique opportunity to be part of something special! Rosas Café is set to become the go-to place in Sotogrande—grow with us!

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  • Coordinador/a
    Coordinador/a
    hace 22 días
    €1015.18–€1192.02 mensual
    Jornada parcial
    Nueva Andalucía, Marbella

    Position: Сoordinator Location: Marbella, Nueva Andalucia Duties & responsibilities • Provide a safe and comfortable environment for all visitors, specifically for the children, • Monitoring the functionality of gaming equipment, report breakdowns, and coordinate with technical specialists for repairs, • Maintaining cleanliness and timely arrangement of gaming modules on the center's premises, • Ensuring compliance with safety regulations for all center guests, • Inform guests about our value proposition and our policies in order for them to have an optimal experience, • Supervising children and their security during working hours of center, • Respond to complaints in a positive manner and, ability to constructively resolve conflicts, finding an individual approach to each child and parent, • Cleaning up gaming materials at the end of the workday, maintaining order in the space, • Ability to perform a variety of duties, • Support the upkeep, cleanliness, and overall presentation of the premises to ensure a welcoming environment for guests., • Provide a safe environment for all visitors, specifically for the children, • Adhere to all policies and procedures, • Assist visitors in case of an incident or an emergency situation, • Attend training and be prepared to perform emergency procedures (i.e. fire evacuation, accident reporting, etc) Qualification • Experience working with young children (ages 1-12) and their families, • Good communication skills and ability to interact positively with children, adults, and large groups, • Experience working in a fast-paced, high-volume environment, • Spanish B2 and higher, other languages are plus, • Interest and enthusiasm for working with children and families Demands • The role is expected to be physically demanding and the candidate must have the physical and emotional capacity to deal with the roles requirements, • The working timings include day and evening shifts, also weekends, • Uniform code required We offer Official employment Working Schedule • Shift-based schedule (2 days on / 2 days off), • Weekdays: 15:30–21:30, Weekends: 14:30–22:30, • Average workload: 92–110 hours per month, • Shifts are planned in advance, • Salary starting from 1,015.18 € gross/month (based on 92 working hours per month)

    Inscripción fácil
  • Night Manager - Boho Club Hotel - 4 DAYS WORK / 4 DAYS OFF
    Night Manager - Boho Club Hotel - 4 DAYS WORK / 4 DAYS OFF
    hace 2 meses
    Jornada completa
    Marbella

    We are hiring! Night Manager Job Title: Night Manager Reports to: Front of House Manager Responsible for: The whole Hotel during night shift and developing an excellent service to guests. Job Requirements: • Education in Finance/ Hospitality/ Tourism, • Experience: Minimum 1 year, • Driver license, • Opera Cloud System, • Languages: English: Professional Level / Spanish: Professional Level, • Other languages are highly valued (French, German, Russian, Arabic) Principle scope and purpose of job: Together with the team, work in a proactive and passionate way to develop a sustainable business Deliver outstanding and personalized service to our guests, in line with the vision and values of Boho Club Ensure pre-research is made for each arriving guest and deliver a personal service accordingly Maintain a complete profile of each guest who stays at the Hotel, especially if it is a recurring visit Ensure that the reception desk is always manned Manning the main switchboard for Boho Club and carrying out Concierge duties accordingly In charge of all incoming email requests coming to the general info account in a timely manner, ensuring delivery to the correct department or individual Inform FOHM about any return guests Local knowledge of the area and proactiveness in regards to potential requests on and off property In charge of all night reception duties as listed below Guest/Operation Process all guest check-ins by confirming reservations in Opera Cloud System verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures Ensuring the set standards and expectations are maintained on the highest personal level Allocating all rooms daily, in liaison with housekeeping and sometimes also with maintenance Check in & Check out guests, billing and end-of shift cashiering Coordinate VIP amenities in conjunction with housekeeping Handle room reservations including room upsell and packages, in conjunction with reservations department Ensure that all stock, cash and keys are secured at all time and access is restricted to authorized staff only Be fully conversant with the Opera Cloud system and key entry system ensuring that information is accurate and timely and that system back-ups are undertaken as required and are completed Be fully updated on the Emergency procedures Be aware of and review all guest comments, both positive and negative, and where necessary advice on changes to avoid repetition Ensure a safe working environment is achieved in line with laid out hotel procedures and policies Ensure statistics and reports are submitted in a timely manner in accordance to the national and local laws and regulations Review guest procedures and update accordingly Financial Provide information as requested by the Finance Department regarding all activities related to the reception department. Ensure that all hotel procedures e.g. cash control, as laid out by Management ensuring that this happens within the reception. People & Development Assist in building innovative communication tools to generate awareness of and support of Values Develop a culture of excellence within the team Assist in training and develop the new team members Be part of a creating and nurturing philosophy throughout the business to ensure a great team spirit Sales & Marketing Build relationships with key guests and companies to increase business levels, building profiles of these guests’ needs in order to provide outstanding service Work with the team to develop the offers adapting it to the individual guest and market conditions Be responsible for co-ordinating the development of the hotel’s guest profile records, especially for regular guests. Give frequent updates to the Management team of guest profiles Assist with marketing and sales events/activities on an ad hoc basis Provide information and statistics relating to the up-selling activities realized Be aware of and review all guest comments, both positive and negative, and where necessary advice on changes to avoid repetition Other This Job Description serves as a guide and may be changed in the light of changing business needs We are offering: • Long term contract, • Full time. 8 hours working (without split shift). 4 days working/ 4 days off, • Schedule from 23.00 to 7.00, • High emotional salary. Good working environment, • Benefits from relationships with third parties, • Training and professional development plan

    ¡Incorporación inmediata!
    Inscripción fácil

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