Front Office Agent - Sani/Ikos Group

Daily Operations: Assist in supervising daily housekeeping activities to ensure all guest rooms and public areas meet cleanliness standards. Team Supervision: Support, train, and motivate housekeeping attendants and supervisors to maintain high performance. Quality Control: Inspect rooms and public areas to ensure they meet hotel standards and address any issues promptly. Inventory & Supplies: Help manage housekeeping supplies, linen stock, and coordinate orders as needed. Guest Satisfaction: Handle guest requests or complaints related to housekeeping promptly and professionally. Compliance: Ensure the team follows health, safety, and hygiene standards. Reporting: Report maintenance issues and assist the Housekeeping Manager in administrative tasks and scheduling. Qualifications & Experience • Previous experience in housekeeping, ideally in a supervisory or assistant manager role in a hotel., • Strong leadership, training, and communication skills, • Attention to detail and commitment to high cleanliness standards., • Ability to multitask and handle guest interactions professionally., • Good knowledge of housekeeping procedures and safety standards.

Ikos Porto Petro,5* Gran Lujo ubicado en Cala D'or (Mallorca), busca profesionales de la cocina para apoyar la estrategia gastronómica del hotel. Gracias a nuestros 10 restaurantes, tematizados con diferentes conceptos, ofrecemos un servicio internacional, personalizado y respetuoso a nuestros huéspedes. Quieres formar parte de nuestro equipo? Live the Ikos way!

Ikos Porto Petro,5* Gran Lujo ubicado en Cala D'or (Mallorca), busca profesionales de la cocina para apoyar la estrategia gastronómica del hotel. Gracias a nuestros 10 restaurantes, tematizados con diferentes conceptos, ofrecemos un servicio internacional, personalizado y respetuoso a nuestros huéspedes. Quieres formar parte de nuestro equipo? Live the Ikos way!

Operations Management: Oversee daily housekeeping operations, ensuring all guest rooms, public areas, and back-of-house areas meet high cleanliness standards. Team Leadership: Recruit, train, supervise, and motivate housekeeping employees to maintain efficiency and service quality. Quality Control: Conduct inspections, monitor performance, and implement improvements to maintain exceptional standards. Inventory & Supplies: Manage housekeeping inventory, equipment, and supplies, ensuring proper usage and timely procurement. Guest Service & Coordination: Handle guest requests, complaints, and feedback professionally, coordinating with other departments as needed. Compliance & Safety: Ensure adherence to hygiene, safety, and operational policies in all housekeeping activities. Qualifications & Experience • Previous experience in housekeeping management within luxury hotels or resorts., • Strong leadership, organizational, and interpersonal skills., • Knowledge of cleaning techniques, equipment, and chemical handling., • Attention to detail and commitment to high standards of cleanliness and service.

Your main responsibilities • Provide a warm and friendly welcome to guests demonstrating a high level of customer service and satisfaction, • Keep the reception area clean & tidy and maintain a consistent presence at the desk, • Escort guests to the treatment room and show all facilities, have knowledge of the type of treatments available and be able to give advice on treatment procedures, • Answer telephone calls, handle payments and rest functions, • Prepare guest schedules for the next day’s arrivals, making sure the treatments booked are accurate and booked in a suitable time frame Your main qualifications/skills • Enthusiastic with friendly personality, • Proven experience as Spa Receptionist, ideally in a 5* luxury hotel, • Knowledge of beauty therapies and massage, • Fluency in English, • Good command of a second language (Russian, German ,French) would be a plus, • Familiarity with Hospitality Software (Opera, Fidelio, Protel, Ermis etc)