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Employment Type: Full-Time We’re looking for an enthusiastic and experienced Café Manager/Barista to join our dynamic team and lead by example in both coffee craft and café operations. Job Overview: The Café Manager/Barista will play a key role in overseeing the day-to-day operations of the café while also working as an expert barista. This role requires a hands-on leader who is passionate about coffee, customer service, and team management. You’ll be responsible for ensuring smooth daily operations, maintaining high standards of quality, and creating a positive and fun environment for both customers and staff. Responsibilities: Café Management 1. Oversee daily operations, ensuring efficiency and maintaining a high standard of service. 2. Lead and manage a small team of baristas, kitchen staff, and front-of-house personnel. 3. Handle scheduling, shift planning, and staffing to ensure optimal coverage during peak hours. 4. Manage inventory and ordering, ensuring stock levels of coffee, food, and supplies are maintained. 5. Oversee cash handling, daily financials, and end-of-day reports. 6. Ensure compliance with health, safety, and hygiene regulations. 7. Build and maintain relationships with suppliers and vendors. Barista Duties 1. Prepare and serve high-quality espresso drinks, including specialty coffees, teas, and other beverages. 2. Demonstrate an understanding of coffee beans, brewing methods, and equipment. 3. Ensure consistency and quality in every cup, maintaining our café's reputation for excellence. 4. Engage with customers in a friendly, welcoming manner and create a warm, vibrant café atmosphere. 5. Train and mentor new baristas on coffee-making techniques and customer service best practices. Key Qualifications: Experience - At least 2+ years of experience in a managerial role within a café or hospitality setting, with strong barista skills (latte art). Coffee Expertise - Proven experience as a barista with knowledge of specialty coffee, equipment maintenance, and coffee brewing techniques. Leadership Skills - Ability to manage and motivate a diverse team in a fast-paced environment. Organizational Skills - Strong multitasking, problem-solving, and time-management skills. Customer Service - A passion for providing excellent customer service and creating an inviting café experience. Language - Fluency in both English and Spanish is required. Additional languages are a plus. Cultural Fit - A love for Palma’s vibrant culture and a desire to connect with both locals and international visitors. What We Offer: 1. Competitive salary based on experience. 2. Opportunity to work in a lively, creative environment. 3. Free coffee and meals during shifts. 4. Ongoing barista training and professional development. 5. Flexible working hours. If you’re passionate about coffee, love leading a team, and thrive in a vibrant, fast-paced environment, we’d love to hear from you! To apply, please send your CV and a brief cover letter outlining your relevant experience and why you’d be a great fit for this role. This job description balances management responsibilities with barista skills, reflecting the dual role's demands in a busy café setting in Palma.

Mantener y desarrollar relaciones con los clientes existentes para garantizar la satisfacción y lealtad del cliente. Desarrollar proactivamente clientes potenciales y promover la cooperación en proyectos. Realice un seguimiento del progreso del proyecto y trabaje en estrecha colaboración con los equipos de diseño y construcción para garantizar la entrega a tiempo y satisfacer las necesidades del cliente. Manejar las quejas o comentarios de los clientes y brindar soluciones oportunas y efectivas. Informar periódicamente a la dirección la satisfacción del cliente y el estado de ejecución del proyecto. Colaborar con los equipos de marketing y ventas para identificar las necesidades de los clientes y las tendencias del mercado. Requisitos laborales Tener más de 2 años de experiencia en gestión de relaciones con clientes o gestión de proyectos. Se prefieren solicitantes con experiencia en la industria de jardinería o paisajismo. Excelentes habilidades de comunicación y negociación, capaz de establecer y mantener rápidamente relaciones con los clientes. Se preferirán aquellos que estén familiarizados con los sistemas CRM (como Salesforce). Orientado a los detalles, con capacidad de resolución de problemas y jugador de equipo. - Se dará preferencia a aquellos que puedan hablar inglés u otros idiomas y tener buenas habilidades de comunicación oral y escrita en español.

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