Director of Rooms
4 days ago
Madrid
About the Role Nobu Hotel Madrid is preparing to open its doors, and we are looking for an exceptional Director of Rooms to lead the Rooms Division of this flagship luxury lifestyle property. As Director of Rooms, you will oversee Front Office, Housekeeping, Security, and Spa, ensuring every guest experience is delivered with precision, warmth, and excellence. You will be fully accountable for operational performance, guest satisfaction, and commercial results, while leading and inspiring teams to deliver Nobu’s signature service style. This role drives brand integrity, guest experience, and commercial performance, ensuring Nobu’s positioning as a global leader is consistently executed at property level. Key Responsibilities · Act as a visible ambassador of Nobu culture, standards, and values, providing both strategic direction and hands-on leadership to drive a high-performance, guest-centric Rooms Division · Lead all pre-opening activities for the Rooms Division, including team structuring, recruitment, onboarding, SOP development, and ongoing training, ensuring full operational readiness and alignment with brand standards at launch. · Establish and manage annual operating budgets, including capital expenditure and people budgets, ensuring strong financial discipline · Analyse performance data and translate insights into clear, actionable initiatives to drive operational excellence and commercial results · Protect and elevate the Nobu brand at property level, ensuring all guest touchpoints are delivered to standard while fostering innovation aligned with brand DNA · Collaborate closely with corporate teams and support the General Manager in owner relations, delivering clear reporting on performance, initiatives, and ROI · Handle escalated guest concerns with professionalism and care, ensuring exceptional resolution and guest satisfaction · Monitor, control, and optimise departmental costs to ensure performance remains within budget · Ensure full compliance with legal, licensing, and governance requirements, maintaining audit readiness and robust control over costs and procurement Requirements • Proven leadership experience in Rooms Division, • A hands-on leader with strong coaching and team development skills, • Experience in pre-opening environments highly desirable, • Strong commercial acumen with full P&L ownership experience, • Deep understanding of luxury service standards and guest experience, • Strong communication skills and ability to work with corporate teams and ownership Nobu Hotels effortlessly blends modern luxury and minimal Japanese tradition into the concept of a lifestyle hotel. Filled with cutting-edge design and stunning spaces, Nobu Hotels provides remarkable hospitable service and an unparalleled experience like nothing before. Helming from world renowned Chef Nobu Matsuhisa, Robert De Niro and Meir Teper, the Nobu Hotels concept is a remarkable conjunction of exquisite cuisine, innovation and creativity. We are looking for great people that embody our core values of Kokoro, Smile, Family & Crafted. You will share our passion, deliver quality results and have the courage to be different and creative within your specialism.
3 Calle Embalse de Navacerrada, Villa de Vallecas, 28031, Madrid
