Gestión de Incidencias - Aecorp SL

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Concentrix Spain

Customer Representative (English-speaking) - On-site - Sport Clothing Industry GW02

27 days ago

Barcelona

Experience the power of a game-changing career Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Customer Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future. Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. What you will do in this role In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As a Customer Representative on our team, you will: • Provide first class customers satisfaction at all times and do whatever is necessary to support the customers following the provided guidelines., • Handle incoming customers contacts (via telephone, e-mail, chat or social media, reviews), log call details onto call tracking systems and perform call follow ups according to procedures., • Support consumers in the sales and after sales process by qualification of needs, product recommendation, after sales support and additional tasks that result in consumer satisfaction., • Forward, when not having the resolution for themselves, any escalations, and defined topics to the respective Client’s brand units and / or contact persons., • De-escalate in case of complaint, offer solutions within Client’s procedures, policies, or guidelines, or transfer to the Client’s or designated partner for settling and resolution of non-standard cases., • Ensure correct presentation of the Client’s corporate images in all interactions representing its brand and generate consumer experience through outstanding service and personal care on all channels. Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you: • Are bilingual or proficient in English, • Are self-motivated, team player, supportive person, outgoing and open minded, • Have active listening/comprehension skills, • Have very good written skills and customer-focused attitude, • Have goal-oriented attitude and time management skills, • Have minimum knowledge Office pack + Keyboarding skills Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role. What’s in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle: • Full-time 39 hours/week contract: Monday to Friday 15h - 00h, • Salary 19500 euros gross/year + up to 3000 euros gross/year in bonus, • Central location in Barcelona, • Full paid training on the company and the project you'll be working on, • Career development programs, specialized courses Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R1653385

Concentrix Spain

Customer Service Representative (Dutch - Speaking) - Remote AM03

15 days ago

Barcelona

Customer Service Representative. Have good disposition to work in a customer service environment. Customer Service Representative.

Concentrix Spain

Customer Representative (Dutch & French-speaking) - On-site - LP02

27 days ago

Barcelona

Experience the power of a game-changing career Ready to ditch the ordinary and embrace the extraordinary? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in the automotive industry. Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. What you will do in this role In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As a Customer Service Representative on our team, you will: • Take incoming customer contacts (via telephone, email, chat other automated alerts) and solve users’ demands, • Log call details onto call management systems and provide response and resolution within SLA, • Guide customers through the claims process, • Monitor and report on customer service performance, • Keep up to date with all the latest products, processes and policy changes Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you: • Are proficient or bilingual in Dutch and French plus an advanced level English, • Have good disposition to work in a customer service environment, • Have customer care skills – ability to listen to and understand the customers’ need, • Can take ownership of, and progress calls to resolution or to escalate call to resolution It will be a plus if you have: • Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role. What’s in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle: • 39 hours/week contract: Monday to Friday from 8:30 to 17:30, • Salary 23280 euros gross/year + up to 1200 euros gross/year in bonus, • Central location in Barcelona, • Bring-a-friend (referral) bonus opportunities, • Full paid training on the company and the project you'll be working on, • Career development programs and specialized courses Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R1654208

Gestión de Incidencias - Aecorp SL

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