Gestor - ERD Solutions

Join our dynamic team in vibrant Barcelona and work on an exciting project focused on Digital Marketing Ads — a game-changing tool for businesses everywhere! This role is tailored for individuals who can navigate the complexities of the German market, onboarding and engaging with companies with high potential, possible future unicorns, in a tech-focused environment. You will be instrumental in building strong relationships, driving product adoption, minimizing churn, and identifying opportunities for growth and advocacy within our customer base. Key Responsibilities As a trusted advisor, you will: • Onboard a portfolio of new clients and develop high-performing PPC campaigns for their digital marketing advertisement., • Promote Google Products., • Detect and understand customer’s objectives and offer adapted solutions for their needs., • Set up strategic, results-driven campaigns designed for immediate impact and long-term performance sustainability., • Be responsible for increasing spend and campaign upselling., • Create, maintain, and update a customer database with complete information. Requirements Essential Qualifications & Experience • Education: BA/BS degree OR equivalent work experience (MA/MSc in Marketing or Communications preferred)., • Language Skills: C2 level proficiency in both German and English., • Experience: 2 years of experience in sales and/or marketing, with previous client-facing experience, particularly in high-stakes environments (preferably)., • Demonstrated ability to work independently and consistently deliver impactful results., • Strong experience managing customer relationships and improving CRM systems for business outcomes., • Regularly integrate AI tools into workflows and interpret insights to personalize outreach., • Excellent communication skills, able to clearly and persuasively explain complex ideas to diverse audiences., • Thrive in a goal-oriented environment and contribute actively to team success., • Strong written and verbal presentation skills., • Self-motivated and proactive, with a confident and determined mindset., • Solid business acumen with the ability to analyze market trends and support strategic decisions. Specialized Skills for the German Market • Market Understanding: Clear understanding of the German market, including cultural nuances and business practices., • Strategic Thinking: Capability to identify and target companies with growth potential., • Problem-Solving: Complex problem-solving skills to navigate challenging contexts., • Analytical Skills: Proficiency in analyzing market trends and customer data., • German Cultural Awareness: Understanding the business etiquette and cultural nuances of the region to build rapport and trust., • Regulatory Knowledge: Awareness of local regulations, especially regarding data privacy (e.g., GDPR), to ensure compliance in all outreach activities and tailor strategies to address the client’s high focus on data protection., • Stakeholder Management: Ability to manage complex stakeholder structures and engage with multiple agencies or sceptic customers., • Demonstrate a strong understanding of the existing digital marketing ecosystem in German regions and be able to position Google Ads as a valuable solution. Benefits We offer a competitive package designed to support your success and well-being, including: • Relocation Support: Comprehensive assistance including 1 month of studio apartment, financial stipend, and flight tickets to Barcelona., • Private Health Insurance., • Continuous skill development and certifications., • Clear career growth opportunities supported by coaches and a motivating team environment., • Engaging workplace with contests and a dynamic business casual culture., • Prime office location at the World Trade Center, Barcelona, surrounded by the sea. Diversity, Equity & Inclusion We are home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

About Us FEDCEL GROUP, S.L. is an international BPO services provider headquartered in Barcelona, Spain. From our offices located at Passeig Joan de Borbó 99-101, 7th Floor - 08039 Barcelona and C/ Bruc 149, 08037 Barcelona, we deliver top-tier customer support, technical support, and software development solutions to our global partners. Our mission is to combine professionalism, innovation, and cultural awareness to provide truly next-level service experiences for our clients and their customers. Role Overview We are currently seeking enthusiastic and motivated Customer Support Agents to join our growing team and support our operations for the Turkish market. As a Customer Support Agent, you will be the first point of contact for Turkish-speaking customers — handling inquiries via phone, email, and live chat — while ensuring every customer receives a high-quality and satisfying service experience. Key Responsibilities • Deliver excellent customer support to Turkish-speaking clients., • Respond to customer inquiries via phone, email, and chat in a timely and professional manner., • Identify, troubleshoot, and resolve issues or escalate when necessary., • Record all interactions accurately in the company’s CRM system., • Collaborate with internal departments to optimize customer satisfaction., • Represent FEDCEL GROUP, S.L. with integrity, empathy, and dedication in every interaction.Requirements, • Fluent Turkish (native level) and good command of English (working proficiency)., • Excellent communication and interpersonal skills., • Strong problem-solving ability, patience, and professionalism., • Basic computer literacy (MS Office, CRM systems, or similar tools). 📍 Office Address: Passeig Joan de Borbó 99-101, 7th Floor - 08039 Barcelona / C/ Bruc 149, 08037 Barcelona 🏢 Company: FEDCEL GROUP, S.L.

We Are Hiring: Nigerian Customer Support Agents (iGaming Sector)Barcelona, Spain FEDCEL GROUP, S.L. FEDCEL GROUP, S.L. is an international BPO services provider based in Barcelona, Spain. We support global partners in the iGaming industry, and we are now expanding our team with Nigerian, English-speaking Customer Support Agents. Role Overview As a Customer Support Agent, you will provide iGaming players with prompt, friendly, and professional assistance via phone, ensuring an exceptional service experience. Key Responsibilities • Provide customer support to iGaming players in English, • Assist with account issues, payments, bonuses, and game-related questions, • Troubleshoot technical or account problems and escalate when needed, • Accurately document all interactions in the CRM system, • Maintain a customer-focused, solution-oriented attitude, • Must be a Nigerian citizen, • Fluent English communication skills, • Strong problem-solving and interpersonal skills, • Basic computer proficiency (MS Office, CRM tools, etc.), • Opportunity to work in a multicultural, international team, • Professional onboarding and training, • Career growth in the iGaming support sector Passeig Joan de Borbó 99-101, 7th Floor, Barcelona C/ Bruc 149, 08037 Barcelona

Si eres una persona apasionada de la gestión comercial (especialmente en el sector digital), estás habituada/o trabajar por objetivos y te apetece unirte a un equipo joven y con talento, esta es tu oportunidad!. Abrimos una nueva posición en nuestras oficinas de Barcelona. ¿Qué harás? • Prospección, gestión y crecimiento de la cartera de clientes., • Gestión comercial presencial y telefónica completa: contacto con potenciales clientes, identificación de necesidades, presentación de servicios, argumentación, presupuestación, negociación y cierre., • Supervisión de la zona asignada para asegurar el crecimiento de la audiencia y los resultados de nuestros clientes. ¿Qué te ofrecemos? • Formarás parte del equipo comercial de una puntocom de referencia, con oficinas en el centro de Barcelona (Ramblas)., • Somos remote friendly pero nos gusta vernos en la ofi un par de días por semana. :), • Encontrarás el mejor ambiente de trabajo, un entorno informal y multicultural, con una plantilla joven y un equipo altamente cualificado, • Contrato sustitución baja maternidad con altas probabilidades de continuar y salario fijo + incentivos según objetivos., • Plan de retribución flexible., • Formación inicial y continuada. Aptitudes y conocimientos deseados • Experiencia previa en venta telefónica y/o presencial, valorándose especialmente la adquirida en el sector on line, internet y servicios., • Orientación a resultados, pasión por las ventas , altas capacidades de comunicación y un alto sentido del compromiso y la responsabilidad., • Excelente capacidad de organización y planificación., • Se valorará muy favorablemente el catalán y el francés a nivel profesional Y algo más sobre nosotros… Desde que iniciamos esta aventura en el año 2000, idealista es mucho más que una compañía. Es una cultura, una forma de hacer y entender las cosas que nos diferencia. El respeto, la tolerancia, la integridad y la transparencia forman parte de nuestro ADN. Contamos con un equipo de personas que representa a más de 20 nacionalidades distintas, con idiomas diversos, perfiles, culturas y orígenes diferentes. Valoramos la diferencia y aprender de los demás; diferentes creencias y formas de pensar nos enriquecen. idealista fomenta la igualdad en todos los ámbitos, realizando acciones de sensibilización y visibilidad del colectivo LGTB+ entre los empleados/as, en la publicidad y en la comunidad en general. Tenemos el compromiso de crear entornos y espacios donde las personas se sientan seguras, protegidas, libres de discriminación y primando la igualdad de oportunidades. Asimismo, la promoción de la igualdad de género es otra de las bases de nuestro compromiso con nuestro equipo. Estamos comprometidos con el desarrollo de medidas que fomenten la igualdad y favorezcan la conciliación, maternidad y paternidad. ¿Te imaginas formando parte del equipo? ¡Nos encantaría conocerte!