Guest relation Agent - -Sweet Inn

🔧Tecnico Mantenimiento Barcelona, Barcelona (España) Presencial Salario: 21.000€ - 23.000€ Bruto/año Experiencia mínima: al menos 3 años Tipo de contrato: indefinido, jornada completa Requisitos Estudios mínimos Ciclo Formativo Grado Medio - Instalación y Mantenimiento Experiencia mínima Al menos 3 años Idiomas requeridos Español - Nivel Nativo o Bilingüe Conocimientos necesarios Mantenimiento Electricidad Carpintería Climatización Mantenimiento preventivo Fontanería Descripción ¡Estamos contratando! Técnico de Mantenimiento para Alojamientos Turísticos. Descripción del Puesto: Estamos buscando un Técnico de Mantenimiento altamente capacitado para unirse a nuestro equipo en SWETT. El candidato ideal se encargará de garantizar el funcionamiento óptimo de nuestras instalaciones turísticas, ofreciendo un servicio de alta calidad a nuestros huéspedes. Responsabilidades: Realizar el mantenimiento preventivo y correctivo de las instalaciones (electricidad, fontanería, climatización, carpintería, etc.). Responder de manera eficiente a las solicitudes de reparación y mantenimiento de los huéspedes. Diagnosticar y resolver problemas técnicos de manera rápida y efectiva. Asegurar el cumplimiento de las normativas de seguridad. Coordinar con proveedores y contratistas externos cuando sea necesario. Requisitos: Experiencia mínima de 5 años en mantenimiento general, preferiblemente en el sector hotelero o turístico. Conocimientos en sistemas eléctricos, fontanería, climatización y reparación de equipos. Capacidad para trabajar de manera independiente y en equipo. Disponibilidad para trabajar en horarios flexibles, incluyendo fines de semana y festivos. Actitud proactiva y orientada al servicio al cliente. [Certificación/Requisitos adicionales si aplica]. Ofrecemos: Un ambiente de trabajo dinámico y profesional. Salario competitivo y beneficios adicionales. Oportunidades de desarrollo y formación continua. ¡Únete a nuestro equipo y contribuye a que nuestros huéspedes disfruten de una experiencia inigualable! Beneficios sociales: • Porcentaje sobre objetivos, • Teléfono móvil, • Especialidad:, • Instalación y Mantenimiento, • Horario:, • Turno de 10:30 a 18:30 Miercoles a Domingo (40 horas semanales), • Tipo de industria de la oferta, • Hostelería y restaurantes, • Categoría, • Inmobiliario y construcción - Oficios de la construcción, • Nivel, • Empleado/a, • Personal a cargo, • 0, • Número de vacantes, • 1, • Horario, • Turno de 10:30 a 18:30 Miercoles a Domingo (40H semanales), • Salario, • Salario: 21.000€ - 23.000€ Bruto/año, • Beneficios sociales, • Porcentaje sobre objetivos, • Teléfono móvil

About the job Principal Responsibilities/Position Purpose: Guest experience agent is responsible for answering incoming calls and directing calls to guest rooms through the telephone console or to hotel personnel or departments. Taking and distributing messages for guests, providing information on guest services, and answering inquiries about public hotel events. Essential Functions: · Operate telephone switchboard station to answer telephone calls. · Process guest requests for wake-up calls, screening calls, and other requests related to placing or receiving telephone calls. · Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. · Answer, record, and process all guest calls, requests, questions, or concerns. · Receive, record, and relay messages accurately, completely, and legibly. · Log all guest requests or issues into Hubs and follow up with guest to ensure their request has been met to their satisfaction. · Coordinate with HSK all the “lost” items that the guests asked for. · Provide information to guests about room features, property amenities, and local areas of interest. · Assist guests with accessing the internet.· Answer guest emails.· Booking and managing of the requests for both external and internal services (restaurants reservations, car rental, massage, etc.) · Prepare VIP guests list and communicate it to rest of the departments with the assigned amenities and handwritten welcome note. · Answer all the positive reviews in Booking, Expedia, Google and Tripadvisor.· Review guest arrival lists to offer a warm greeting. · Attend to distinguished visitors (such as VIPs) and respond to their questions. · Assist with the preparation of welcome folders with material (e.g. room service menus, area descriptions) · Promote services and provide information about amenities, the neighborhood, and venues. · Anticipate guest needs and establish a rapport with them by assisting them with specific tasks (e.g. confirming travel arrangements, taking messages) · Address customer complaints and, if necessary, escalate them. Other Duties· All Associates are required to fully comply with hotel and departmental rules, regulations, and policies for the safe, secure, effective, and environmentally friendly operation of the hotel facilities. Examples include, but are not limited to lost and found procedures, emergency procedures, recycling efforts, etc. · Attend and participate in all hotels and/or departmental meetings, training sessions and other information meetings. · Regular attendance in conformance with hotels standards is essential to the successful performance of this position. · Comply with hotel grooming standards for both uniformed and non-uniformed associates. · Comply with hotel service and behavioral standards towards our guests, vendors, and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior and maintaining a friendly and positive attitude. · Perform all other duties as directed by management that are consistent with the policies and procedures of the hotel. Department: Other About you QUALIFICATIONS: · Education: High school diploma or equivalent vocational training certificate. Some college education or a university degree is preferred. A degree in hospitality management is desirable. · Experience: Prior hotel experience preferred. Prior experience within a five-star hotel brand preferred. · Technical Knowledge: Ability to use computer programs and equipment. Proficient in using a computer keyboard. Knowledge of Opera is a plus. · Communication: Ability to understand and speak English in order to comprehend and respond to information and handle advanced guest requests both verbally and in writing. Knowledge of other languages is preferred. · Skills: Problem-solving, flexibility, active listening, emotional intelligence, customer service, assertive communication, commitment, responsibility, patience, ability to work under pressure, and effective non-verbal communication. · Grooming: All Nobu Hotel Barcelona employees are expected to maintain a well-groomed appearance in accordance with company standards. (Appearance & Grooming Nobu Hotel Barcelona) Languages required: English and Spanish. The company The magic of Barcelona meets the iconic spirit of Nobu Hotels. A luxury lifestyle experience designed for the sophisticated traveler. ​ The stylish hotel offers 259 sleek and spacious accommodations, an elegant spa and gym, thoughtfully tailored meeting and event spaces, the world-class Nobu Restaurant, and Kozara- a Japanese inspired tapas bar, along with panoramic views of the city and the sea. Secluded from the busy streets of Barcelona, the hotel is located close to the charming neighborhood Eixample giving guests a genuinely Catalan feel of the city. Located near Plaza de España and just a mere stroll away from the high-speed rail and conference center Fira de Barcelona, guests have also quick access to Montjuic Olympic area, the cruise ship terminal and International El Prat Airport. Most points of interest in the city can be reached within 10 minutes by car. Naturally organic materials blended with refined Japanese nuances craft your urban respite while capturing the vibrant energy and colorful character of Barcelona. Stay at Nobu Hotel, your ultimate playground among design hotels in the city center.

Buscamos una persona con experiencia en el sector inmobiliario para el puesto personal shopper inmobiliario. La tarea principal es: Búsqueda y formalización de compa de inmuebles que una vez reformados tendrán beneficio para su posterior reventa.

Property Lettings & Tenant Relations Executive Part Time Salary: Competitive, based on experience Languages: Fluent in English; Spanish About the Role We are seeking a proactive and organized Property Lettings & Tenant Relations Executive to join our growing team. This role is pivotal in ensuring our properties are tenanted efficiently. You will be responsible for identifying and securing high-quality tenants, minimizing vacancy rates, managing renewals, and maintaining strong tenant relationships — all while adhering to company policies and optimizing rental income. Key Responsibilities You will identify and secure the best long- and short-term tenants at optimal rent and terms while ensuring full compliance with company rental policies. A key part of your role will be minimizing vacancy periods and maintaining a 1% annual void rate. You will market properties effectively across multiple platforms locally, nationally, and internationally, and coordinate tenant renewals while preparing marketing campaigns six weeks prior to contract expirations. You will also handle all aspects of tenant relations, including conducting comprehensive handovers with inventory checks and sign-offs, discussing and planning renewal or contract expiry terms, maintaining quarterly communication with tenants, and conducting regular property inspections to ensure quality standards are met. Administrative responsibilities will include updating tenancy schedules on a weekly basis and reporting progress to management, ensuring that deposits are paid, confirmed, and processed correctly, and maintaining accurate records of income and expenses using Excel. You will also liaise with builders, cleaners, accountants, and lawyers to ensure efficient property and portfolio management. From a strategic perspective, you will be expected to build and maintain a local database of businesses and potential tenants to help grow the company’s portfolio. You will provide bi-daily updates on your activities and actionable next steps, while also suggesting process improvements to enhance efficiency, achieve cost savings, and support portfolio growth. Requirements The ideal candidate will have excellent organizational and communication skills, with a keen eye for detail and the ability to prioritize tasks effectively. Proficiency in Excel and general IT tools is essential. You must be fluent in English, and Spanish. Flexibility is important, as the role requires conducting property viewings during mornings, evenings, or weekends depending on tenant availability. Why Join Us This is an excellent opportunity to join a dynamic and expanding property management company that values professionalism, initiative, and growth. You will work within a collaborative and supportive team environment, managing a diverse portfolio with room for personal and career development.

About the job Kimpton Vividora, located in the Gothic Quarter brings the boutique concept created in the US by Kimpton in 1981, with 151 rooms designed to provide the Kimpton experience to our guests. In Kimpton you can: • Be yourself: Who you are is who we are. So, bring the real you. The best and ever-improving version of you. Bring your background, your personality, your individuality, your creativity. It's those just-you qualities that make it more personal for you, and our guests., • Lead yourself: We support you, and you support we. We trust you to give it your all, take initiative, do right when no one's watching, find creative new ways to delight guests and co-workers. We trust you to learn, grow and continually improve at whatever you do., • Make it count: As long as we're here, why not make lives better? Yours and our guests. We care for both, and we pursue every chance we can to create a ridiculously personal experience (aka. A Kimpton Moment) every day. That focus and passion gives our work meaning. What you do matters. You matter. Working at Kimpton is not just about working. And it's certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. What's the Job? As Guest Experience Agent, you'll be supporting the department in all required areas, including handling reservations, guiding guests and being a Kimpton ambassador. You'll report to the Guest Experience Manager. Your day-to-day • Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests., • Accommodating general and unique requests., • Analysing customer feedback and reviews to continuously improve overall rating, scores and metrics., • Provide information on hotel services and facilities., • Answer phones in a prompt and courteous manner., • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service., • Perform other duties as assigned including guest room tours, concierge services, special guest requests and needs, etc. What we need from you • Bachelor's degree in hospitality or related field., • 2+ years' experience working in Front Office/Guest Relations department., • Must be fluent in local language and English, additional languages will be highly valuable., • Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What to expect from us • Discounted international room rates., • Meals whilst on duty., • Private health insurance discount., • Kimpton Benefits: our platform with exclusive discounts for employees., • Cool work environment and lots of fun! ??, • Room for professional growth in one of the largest hospitality companies., • Training programmes and access to IHG's training tool., • Uniform and laundry service Department: Guest Relations The company Not just in Barcelona’s famed Gothic Quarter, but of it, Kimpton Vividora Hotel fuses a sense of contemporary luxury with the dynamic culture and artistic spirit of this storied City Center neighborhood. A relaxing escape and vibrant hub for locals and discerning travelers alike, our boutique hotel is a home away from home for those seeking to experience Barcelona as insiders. The architecture and design of the spaces accentuate our historic surroundings while plush modern comforts, superlative service and standout amenities can be discovered around every corner. Step outside our doors and the city’s exciting attractions and hidden gems are just a stone’s throw away, waiting to be explored. Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. Be Yourself. Lead Yourself. Make it Count.