At the Sani/Ikos Group we take hospitality very seriously. As we expand with new Resort openings on an almost annual basis, our core purpose remains the same; encouraging guests to experience the Μagic of togetherness as the World’s Leading Family & Beach Resort.
Whether you’re looking for a strong career path in the hospitality industry, to learn new skills that will set you apart from the competition, or to develop meaningful relationships and grow personally and professionally, our safe, strong, and sustainable environment might just be the perfect place for you.
Your main purpose
Mission: As a Guest Relations agent, you will design tailored hospitality experiences for our guests by providing friendly, efficient, and elegant service.
Arrival: Greet all arriving in-house guests to emphasize personalized service. Escort guests to the room. Show and inform about all the hotel facilities. Write and distribute guest letters, cards, invitations, and several gifts.
Tailored Service: Liaise closely with Reception, Housekeeping, and F&B department regarding VIP amenities and special requests. Monitor guest satisfaction and report all guests' feedback. Distribute Internal Questionnaires to the guests upon departures.
What will you bring?
Previous experience in a relevant position preferably in a 5* resort or hotel environment.
Fluency in English.
Fluency in a second language (Russian, German, French).
Computer Literacy and knowledge of Hospitality software (Opera, Fidelio).
Degree/Diploma in Hospitality/Tourism.
Friendly and passionate personality, capable of seeing value in everyone and everything.
Strong communicative, interpersonal, managerial & problem-solving skills.
- Experience
- Required
- Languages
- English – Expert
- Employment
- Full-time
- Starting time
- Immediate start!
73 Avenida Juan Carlos I, 29680, Estepona
Hotel • More than 250 Employees
Hiring on JOB TODAY since August, 2022
Situado entre las montañas y el mediterráneo, a pie de la hermosa Sierra Blanca, bajo un concepto del gran lujo infinite lifestyle, Ikos Andalusia ofrece a sus huéspedes experiencias personalizadas reinventando el concepto todo incluido.
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