2 Carrer de la Pau, 08930, Sant Adrià de Besòs
Hotel • Más de 250 empleados
En JOB TODAY desde octubre, 2024
SLS forma parte de Ennismore, una empresa hotelera creativa arraigada en la cultura y la comunidad, con una colección global de marcas emprendedoras y creadas con un propósito en el corazón. Ennismore es una sociedad conjunta con Accor.
What you’ll do We are looking for a Call Center Agent (PBX) to join the pre-opening team at SLS Barcelona. Under the guidance of the Call Center Supervisor, you will provide telephone customer service support for all calls received while maintaining the core experience guidelines at the property. Responsible for the efficient service to all guests and for ensuring that standards and guest requirements are met at all times. - Responsible for ensuring that all guests receive a seamless and expedited experience. - Greeting and communicating with guests in a warm and empathetic manner. - Answer all incoming calls promptly and courteously, adhering to the hotel’s service standards. - Keep updated contact information on employees in other departments. - Refer guests’ complaints to appropriate departments. Solve general queries and manage incidents following the established protocols. - Know the responsibilities of other departments to be able to determine the appropriate department to forward all calls, take messages when necessary. - Provide information and demonstrate knowledge of all hotel facilities and services. - Accept and deliver all messages promptly and accurately, ensuring professional and efficient service. - Provide a personal service to all the guests, fully aware and following the hotel standards and procedures. - Keep up to date with new information/promotions/policies/ SOPs. - Ensure that the privacy of the guests and the confidentiality of the information is respected. - Ensure all guest concerns are addressed promptly, exceeding the guest’s expectations, conducting follow up, and properly documenting concerns to ensure proactive and long-term solutions. - Consistently offering friendly, professional, and proactive guest service over the phone, email and through text messaging, even during high call volumes or challenging situations. - Take ownership of each call, respond to requests and answer questions while providing exceptional service. - Build a trusting relationship with clients providing accurate information in a timely manner. - Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through our amenities and services. - Update guest profiles and preferences based on information received during calls. ** What we are looking for...** - +1 year’s experience in hospitality within hotels with a similar position. - Proficient knowledge of computer systems such as: Microsoft Word, Excel & Outlook is required. - Ability to multitask, work in a fast-paced environment and have a high-level attention to detail. - Excellent verbal and written communication skills. Fluent in Spanish and English. Additional languages will be highly valuable. - Ability to handle stressful situations calmly and efficiently. - Demonstrates a strong focus on providing an exceptional experience for our guests. - You make people feel good - your team, guests and colleagues alike. You make a positive impact. - You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. - You take ownership of important issues, solve problems, and make effective decisions. - You learn quickly and adapt to SLS’s unique culture. - You are humble and open to ideas. We leave our ego at the door and help get things done. You are a good listener. - You’re up for doing things differently and trying (almost) everything once. - You want to be part of a team that works hard, supports each other and has fun along the way. - Opera knowledge is a plus. ** What's in it for you...** - The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. - The chance to challenge the norm and work in an environment that is both creative and rewarding. - Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. - A competitive package and plenty of opportunity for development. - Excellent discounts across the entire Ennismore family of brands.
What you’ll do We are looking for a Doorperson to join the pre-opening team at SLS Barcelona. Under the guidance of the Front Office Manager, you will be responsible for providing a positive first and last impression to guests as they arrive and leave the hotel, assisting with their luggage and valet parking, as well as other requests as needed upon arrival and departure. - To ensure that all guests or visitors receive a warm welcome, cordially greeting them, helping them out from their car/taxi, opening the hotel doors for them as well as escorting them to the lobby and wishing them a nice stay. - To ensure that all guests / visitors receive a fond farewell, cordially greeting them, opening the hotel doors and helping them into their vehicles, as well as bidding them farewell. - Assist with luggage for arriving and departing guests as needed. - All Valet Parking needs. - Assist guest with general information when Front Office is not available. - Consistently offer professional, friendly and engaging service. - Promote all hotel functions and facilities. - Possess knowledge of the community and area in which the hotel is located to assist guests with information and accurate directions. - Possess knowledge of resort activities to ensure timeliness of customer needs. - Ensure that all areas are kept neat and clean for our guests and colleagues. ** What we are looking for...** - Previous experience in an upscale or lifestyle brand hotel is a big plus. - Prior experience in customer service. - Driving license B. - Someone who understands, celebrates and embraces the SLS brand values. - Ability to multitask and work in a fast-paced environment. - Proactive, positive, energetic, dynamic, emphatic, team-worker, with a high-level attention to detail and passion for hospitality. - Excellent verbal and written communication skills. Fluent in Spanish and English. - You make people feel good - your team, guests, and colleagues alike. You make a positive impact. - You learn quickly and adapt to SLS’s unique culture. - You are humble and open to ideas. We leave our ego at the door and help get things done. - You’re up for doing things differently and trying (almost) everything once. - You want to be part of a team that works hard, supports each other and has fun along the way. ** What's in it for you...** - The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. - The chance to challenge the norm and work in an environment that is both creative and rewarding. - Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. - Plenty of opportunity for development. - Excellent discounts across the entire Ennismore family of brands.
What you’ll do We are looking for a Bellperson to join the pre-opening team at SLS Barcelona. Under the guidance of the Front Office Manager, you will be responsible for ensuring guests feel welcome at our property as soon as they arrive, assisting with their luggage as well as other requests as needed. - Greet all guests upon arrival. - Escort guests to their rooms and assist with luggage promptly when checking in and upon checking out. - Inform incoming guests on the following while assisting them to their room: storage area, restaurant hours, the events happening in the hotel, health club information, emergency procedures equipment and exit paths, etc. - Once in guest room, provide the guest with the following information: basic telephone instructions, procedures for charging items to one's rooms, heating and air conditioning, laundry procedures, door lock and key use, room directory, etc. - All Valet Parking needs. - Assist guest with general information when Front Office is not available. - Consistently offer professional, friendly and engaging service. - Promote all hotel functions and facilities. - Possess knowledge of the community and area in which the hotel is located to assist guests with information and accurate directions. - Maintain presence in the lobby as an ambassador of the property and brand, offering exceptional service to the guests. - Possess knowledge of resort activities to ensure timeliness of customer needs. - Ensure that all areas are kept neat and clean for our guests and colleagues. ** What we are looking for...** - Previous experience in an upscale or lifestyle brand hotel is a big plus. - Prior experience in customer service. - Driving license B. - Someone who understands, celebrates and embraces the SLS brand values. - Ability to multitask and work in a fast-paced environment. - Proactive, positive, energetic, dynamic, emphatic, team-worker, with a high-level attention to detail and passion for hospitality. - Excellent verbal and written communication skills. Fluent in Spanish and English. - You make people feel good - your team, guests, and colleagues alike. You make a positive impact. - You learn quickly and adapt to SLS’s unique culture. - You are humble and open to ideas. We leave our ego at the door and help get things done. - You’re up for doing things differently and trying (almost) everything once. - You want to be part of a team that works hard, supports each other and has fun along the way. ** What's in it for you...** - The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. - The chance to challenge the norm and work in an environment that is both creative and rewarding. - Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. - Plenty of opportunity for development. - Excellent discounts across the entire Ennismore family of brands.
What you’ll do We are looking for a Barback to join the pre-opening team at SLS Barcelona. Under the guidance of the Food & Beverage supervisor, you’ll be preparing drinks exactly as our guests want or serving them delicious food, you’ll be devoted to creating relaxing, memorable experiences. - Ensure Bartenders have adequate glassware, garnishes, beverages, and supplies at all time. - Assist Bartenders with guest service at any busy period. - Consistently offer professional, engaging and friendly service - Maintenance of liquors, garnishes, glassware in work area. - Create a fun and relaxed atmosphere where guests come to wind down and enjoy themselves. - Ability to deal and work with associates gracefully, even while under pressure. - Maintain clean work area and cleans glasses and miscellaneous items according to health department specifications. - Be ready to jump into other ad-hoc duties when your colleagues need your help, that might include serving other outlets like rooms service, bar or terrace. - Keep all working areas in a clean and safe condition. - Maintain cleanliness and stocking of Beverage store room. ** What we are looking for...** - Experience in hospitality within food & beverage. - Ability to multitask, work in a fast-paced environment and have a high-level attention to detail. - Excellent verbal and written communication skills. Fluent in Spanish and English. - You make people feel good - your team, guests and colleagues alike. You make a positive impact. - You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. - You take ownership of important issues, solve problems, and make effective decisions. - You learn quickly and adapt to SLS’s unique culture. - You are humble and open to ideas. We leave our ego at the door and help get things done. - You’re up for doing things differently and trying (almost) everything once. - You want to be part of a team that works hard, supports each other and has fun along the way. What's in it for you... - The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. - The chance to challenge the norm and work in an environment that is both creative and rewarding. - Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. - A competitive package and plenty of opportunity for development. - Excellent discounts across the entire Ennismore family of brands.
¿Estás buscando un trabajo en una zona dinámica y bien conectada de Barcelona? ¡Únete a nuestro equipo! Necesitamos un/a Mozo/a de Almacén para nuestro establecimiento en Europa Fira. Ofrecemos 600 euros al mes por media jornada, de lunes a viernes. Además, tendrás la oportunidad de crecer con nosotros dentro del sector logístico. ¿Qué estamos buscando? Edad: Entre 16 y 28 años, con ganas de aprender y motivación para trabajar. Experiencia: Si has trabajado en almacenes o en un puesto similar, genial, aunque no es imprescindible. ¿Qué harás? Recibir y organizar la mercancía. Controlar los inventarios y colocar los productos en su sitio. Preparar pedidos para su envío o entrega. Mantener el almacén ordenado y limpio. ¿Qué valoramos? Que tengas buena condición física para mover cajas y otros objetos pesados. Que seas detallista y te fijes en que todo esté bien gestionado. Que tengas capacidad para organizarte y mantener el almacén en condiciones óptimas. Que te guste trabajar en equipo y colaborar con tus compañeros. Si te interesa formar parte de un ambiente dinámico y aprender en el sector.
Necesitamos una persona que pueda entregar pedidos cargar i repasar los albaranes para acompañar al repartidor. Tambien hay que saber atender y preparar pedidos. Mejor si tiene carnet de conducir podria ser el conductor suplente. A quien le interese. Que se presente a la tienda, de 9h a 14h Plaza Comercial, 11 08003 Barcelona preguntar por Aleix para saludar y entregar un curriculum.
Únete a nuestro equipo! Somos una empresa del sector energético que actualmente necesita nuevas incorporaciones como mozo/a de almacén. Buscamos personas proactivas, motivadas y con ganas de aprender y trabajar. **CONDICIONES:** - Jornada Parcial - Lunes a Viernes 10:00h a 19:00h - Contrato Indefinido - Documentación en regla - No se requiere experiencia
Únete a nuestro equipo! Somos una empresa del sector energético que actualmente necesita nuevas incorporaciones como ayudante/a de mozo de almacén. Buscamos personas proactivas, motivadas y con ganas de aprender y trabajar. **CONDICIONES:** - Jornada Parcial - Lunes a Viernes 10:00h a 19:00h - Contrato Indefinido - Documentación en regla - No se requiere experiencia
**El puesto de trabajo es en Sant Celoni. ** Se busca personal para mozo de almacén con carnet de coche. Se **prioriza personal **de Barcelona, Badalona o Montigala y alrededores con carnet de conducir. Se incluye en la oferta desayuno y comida en el establecimiento del trabajo. Coche de trabajo para trasladar de Barcelona, Badalona o Montigala hasta el lugar de trabajo y vuelta a casa.
Des de Marlex Mollet estamos buscando un/a MOZO/A DE ALMACÉN para una importante empresa ubicada en Santa Coloma de Gramanet dedicada a la reforma del hogar. ¿Cuáles serán tus funciones? -Carga y descarga -Ubicación de material -Preparación de pedidos -Orden y limpieza de almacén -Uso de transpaleta manual/eléctrica -Soporte a compañeros/as de otros departamentos ¿Qué se ofrece? -Incorporación inmediata -Proyecto estable (3 mes ETT + 3 meses + incorporación a empresa) -Posibilidades de crecimiento interno -Formación continuada a cargo de la empresa -Horario de lunes a viernes horario partido y sábados por la mañana (a concretar con la empresa) -Salario: 2.000 - 2.100€ brutos mensuales Si eres un/ apasionado/a de la atención al público con don de gentes, iniciativa, ganas de aprender y buscas un proyecto estable con posibilidades de crecimiento, ¡ESTA ES TU OFERTA!
Carga y descarga de paqueteria, escanear envios, trazar incidencias
Desde Eurofirms estamos en búsqueda de un/a mozo/a de almacén para una empresa dedicada al sector literario, y realizar las siguientes funciones: - Montaje de la tienda - Asistir en la reforma - Resolver incidencias que puedan presentarse Condiciones: - Contrato ETT del lunes 18/11 al miércoles 20/11 - Horario de 7h a 18hs (con una hora para comer) - Salario por hora trabajada: 8.96€ brutos. - Ubicación: Centro comercial la Maquinista.