Recepcionista de Hotel - Mon Hotels - Palma

About Us HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard-to-reach high-value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course, we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. Job Summary This role is responsible for managing and growing a portfolio of client accounts through a data-driven and strategic approach. The position combines analytical thinking with strong commercial execution—translating data insights into actionable account plans, identifying growth opportunities, and driving consistent follow-through. Acting as a trusted partner to clients, the role focuses on building long-term relationships, strengthening account performance, and unlocking cross-selling opportunities. It requires a consultancy mindset, balancing strategic planning with tactical execution, and the ability to operate effectively under pressure and tight deadlines. Key Responsibilities Account Management & Partnership Development • Manage and develop a portfolio of client accounts, acting as the main point of contact, • Build strong, long-term partnerships based on trust and value delivery, • Lead regular client interactions (in-person and virtual), ensuring high engagement and satisfaction Data Analysis & Strategic Planning • Analyse account performance, KPIs, and client data to identify trends and opportunities, • Translate insights into clear, actionable account plans, • Continuously review results and refine strategies based on performance Commercial Growth & Cross-Selling • Identify and execute cross-selling and upselling opportunities within existing accounts, • Apply strong negotiation skills to maximise revenue and profitability, • Proactively challenge client thinking to unlock additional value Execution, Follow-Up & Delivery • Drive structured follow-up on all actions, ensuring accountability and results, • Maintain momentum on plans through consistent tracking and communication, • Manage multiple priorities effectively in a fast-paced, deadline-driven environment Collaboration & Problem Solving • Work cross-functionally to resolve client needs and deliver solutions, • Ensure seamless execution of initiatives across internal teams, • Address challenges proactively with a solution-oriented approach Skills & Experience • Proven experience in account management with a focus on revenue growth and client retention, • Strong analytical skills, with the ability to interpret data and translate insights into action, • Demonstrated negotiation skills and commercial acumen, • Experience identifying and delivering cross-selling opportunities, • Strategic and consultancy mindset, combined with a hands-on, tactical execution approach, • Excellent relationship-building skills, with the ability to develop strong client partnerships, • Highly organised, with strong follow-up discipline and attention to detail, • Comfortable working under pressure and tight deadlines, • Curious, proactive, and continuously seeking ways to improve performance and outcomes, • Strong communication and stakeholder management skills, • Experience using CRM systems (e.g., Salesforce) At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

About Us HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. Job summary The role of the Account Optimization Manager reports to the Area Manager and is responsible, alongside the Account Manager, for developing and establishing strong relationships with hotel partners ensuring they have a clear understanding of our value proposition and the different tools to maximize their revenue growth with us. Building rapport and trust via consultative approach with partners is a crucial aspect of Account Optimization Manager’s role in their portfolio management. This role is mainly responsible for maximising and optimising our partner´s revenue, profitability and occupancy through strategic inventory management (tactical offers and campaigns, availability management, maintain the differentiation and competitive position in the marketplace, identify key opportunities via comprehensive analysis on market demand, competition and client/market trends and behaviours, always aligned with the company goals and objectives to meet or exceed commercial targets. Position requirements • Market Analysis and Competitive Intelligence: Assess the competitive landscape, identify trends, and understand partner needs to inform strategic decision-making., • Relationship Management and Partnership Building: Build strong relationships with partners, represent HBX values, and tailor solutions to meet their specific needs., • Commercial Acumen and Negotiation Skills: Master the negotiation process, structure optimal commercial agreements, and optimize the use of Hotelbeds' tools and technology to drive business growth., • Business Development and Planning: Identify new business opportunities, develop comprehensive business plans, and prioritize initiatives based on business fundamentals., • Data Analysis and Insights: Leverage data and insights to inform decision-making, optimize performance, and identify areas for improvement., • Teamwork and Collaboration: Collaborate effectively with internal and external stakeholders, sharing knowledge and aligning efforts to achieve common goals., • Agility and Adaptability: Demonstrate the ability to thrive in a dynamic environment, embrace change, and think creatively to overcome challenges. Experience • Few years experience in commercial roles with direct contact with customers, • Previous experience in negotiation with customers, • Excellent in English spoken and written, • Account planning, • Account Optimization, • Data into insights Qualifications • Excellent communication skills, in the local Language and English, • Excellent interpersonal skills and strong cultural versatility and empathy, • Passionate about customer satisfaction, with a personal commitment to organizational excellence, • High values and high standards of personal integrity At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. JOB DESCRIPTION: The role of the Account Optimization Manager reports to the Area Manager and is responsible, alongside the Account Manager, for developing and establishing strong relationships with hotel partners ensuring they have a clear understanding of our value proposition and the different tools to maximize their revenue growth with us. Building rapport and trust via consultative approach with partners is a crucial aspect of Account Optimization Manager’s role in their portfolio management. This role is mainly responsible for maximising and optimising our partner´s revenue, profitability and occupancy through strategic inventory management (tactical offers and campaigns, availability management, maintain the differentiation and competitive position in the marketplace, identify key opportunities via comprehensive analysis on market demand, competition and client/market trends and behaviours, always aligned with the company goals and objectives to meet or exceed commercial targets. Position requirements: · Market Analysis and Competitive Intelligence: Assess the competitive landscape, identify trends, and understand partner needs to inform strategic decision-making. · Relationship Management and Partnership Building: Build strong relationships with partners, represent HBX values, and tailor solutions to meet their specific needs. · Commercial Acumen and Negotiation Skills: Master the negotiation process, structure optimal commercial agreements, and optimize the use of Hotelbeds' tools and technology to drive business growth. · Business Development and Planning: Identify new business opportunities, develop comprehensive business plans, and prioritize initiatives based on business fundamentals. · Data Analysis and Insights: Leverage data and insights to inform decision-making, optimize performance, and identify areas for improvement. · Teamwork and Collaboration: Collaborate effectively with internal and external stakeholders, sharing knowledge and aligning efforts to achieve common goals. Agility and Adaptability: Demonstrate the ability to thrive in a dynamic environment, embrace change, and think creatively to overcome challenges. Experience • Few years experience in commercial roles with direct contact with customers, • Previous experience in negotiation with customers, • Excellent in English spoken and written, • Account planning, • Account Optimization, • Data into insights Qualifications • Excellent communication skills, in the local Language and English, • Excellent interpersonal skills and strong cultural versatility and empathy, • Passionate about customer satisfaction, with a personal commitment to organizational excellence, • High values and high standards of personal integrity At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference. You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work: • Within an innovative, engaging and multicultural environment., • Have the opportunity to build strong and lasting business relationships and friendships from around the world., • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

Tu Talento, Nuestra Tecnología Imagina un lugar donde tus ideas no solo son bienvenidas, sino que son el motor que impulsa nuestra evolución . En nuestra empresa, te invitamos a ser arquitect@ de tu propio éxito, explorando proyectos innovadores y desafiando constantemente tus límites, con una propuesta de valor alrededor del Workplace (Communication Services, IT Services, Printing Services) y de la Digitalización de Procesos (IT Consulting, Application Integration, Hyperautomation), todo bajo un marco de Hybrid Infrastructure (Datacenter, Cloud, Storage, Backup) No es solo un trabajo, es una aventura de descubrimiento y aprendizaje continuo . Aquí, cada día es una oportunidad para aprender algo nuevo, colaborar con l@s mejores y ser parte de algo realmente extraordinario. Además, en nuestra cultura laboral, la diversidad y la inclusión son pilares fundamentales. Valoramos las voces únicas y celebramos la riqueza que aportan a nuestro equipo . Junt@s, estamos construyendo un entorno donde todos prosperamos . Como Account Manager en nuestro equipo de venta directa en Palma, serás un pilar fundamental para el crecimiento y la satisfacción de nuestros clientes. Tus responsabilidades incluirán: Gestión de cartera de clientes : Trabajarás con una cartera mixta de clientes y prospectos en el área de Palma de Mallorca (pymes). Visitas a clientes : Establecerás relaciones sólidas y duraderas. Evaluación de necesidades : Identificarás las necesidades de los clientes y propondrás soluciones efectivas. Venta de productos y servicios : Impulsarás las soluciones de nuestro portafolio en la venta de soluciones de impresión, servicios de comunicación e IT. Calidad del servicio : Velarás por la satisfacción y calidad del servicio ofrecido, desde las propuestas técnicas y económicas hasta la logística del mismo. ¿Qué necesitas? Residir en la provincia. Formación específica en informática (valorada). Experiencia mínima de 2 años en funciones comerciales y prospección. Vehículo propio. Inglés medio (valorado). ¿Qué ofrecemos? Crecimiento profesional : Incorporación al equipo de venta directa de Ricoh, compartiendo experiencias y mejores prácticas con compañeros en un entorno colaborativo. Por supuesto, te ofrecemos contrato indefinido, además de un plan de formación y carrera adaptado a tus expectativas. Equilibrio trabajo-vida : Disfruta de teletrabajo y una jornada intensiva durante más de dos meses en verano, los viernes, los pre-festivos y la tarde de tu cumpleaños, para que la celebres cómo se merece. Excelente clima laboral : Nos encanta celebrar nuestros éxitos como una gran familia. No te pierdas nuestras fiestas de Navidad, Summer Party y otros eventos solidarios y deportivos. ¡Incluso tenemos una banda y DJ que siempre nos animan con la mejor música! Retribución flexible : Con Ricoh Flex, puedes adaptar tu retribución a tus necesidades. Encuentra beneficios como formación, salud, transporte, restaurantes, guardería y más, además de disfrutar de descuentos en nuestro Ricoh Club.

💪 ¿Te gusta ayudar a las personas, resolver problemas y ofrecer una experiencia excelente al cliente? En Titanium Strength seguimos creciendo y buscamos incorporar una persona para nuestro equipo de Customer Service PRO, un rol clave para dar soporte a clientes profesionales de toda Europa: gimnasios, centros de fisioterapia, hoteles, centros deportivos, distribuidores, entre otros. Buscamos una persona organizada, resolutiva y con una fuerte orientación al cliente, capaz de gestionar un alto volumen de consultas, seguimientos y solicitudes sin perder calidad ni agilidad en la atención. 🎯 ¿Cuál será tu misión? Garantizar una atención rápida, profesional y eficiente a nuestros clientes profesionales, contribuyendo a que cada interacción se convierta en una experiencia positiva y de confianza. ¿Qué harás en tu día a día? • Gestionar consultas y solicitudes de clientes por teléfono, email y otros canales de comunicación., • Resolver dudas relacionadas con estado de pedidos, instalaciones y equipamiento, • Hacer seguimiento de envíos, entregas e incidencias., • Coordinarse con los equipos de Logística y Servicio Técnico para ofrecer soluciones ágiles., • Mantener actualizada la información en las herramientas de gestión y seguimiento., • Aportar soluciones con empatía y autonomía. ¿Qué buscamos? • Excelente capacidad de comunicación oral y escrita., • Orientación al cliente, • Capacidad de organización y gestión de prioridades., • Agilidad para trabajar con volumen y diferentes tareas simultáneamente., • Actitud positiva, colaborativa y resolutiva., • Experiencia en Customer Service, Atención al Cliente, Call Center (valorable), • Experiencia en entornos dinámicos donde la rapidez de respuesta sea importante, será un plus., • Conocimiento o interés por el sector fitness, wellness o deportivo. Idiomas • Español nativo o bilingüe., • Alemán será un plus muy valorable. ¿Cómo es la persona que tendrá éxito en este puesto? • Resolutiva, • Ágil, • Organizada, • Colaborativa, • Orientada al cliente, • Capaz de mantener la calidad incluso en momentos de alta carga de trabajo ¿Qué te ofrecemos? • Incorporarte a una empresa líder en el sector fitness., • Formar parte de un proyecto en crecimiento y expansión internacional., • Formación interna sobre producto, procesos y herramientas., • Un entorno cercano, dinámico y colaborativo., • Posibilidades reales de aprendizaje y desarrollo profesional., • Modalidad: presencial + viernes de teletrabajo 📍 Sant Cugat | Presencial + viernes de teletrabajo Si disfrutas ayudando a los clientes, resolviendo situaciones complejas y trabajando en equipo para encontrar soluciones, queremos conocerte. Deja tus datos y te conectaremos (https://forms.gle/jwn4Db3qVJq9BWMW8) ¡Te esperamos!

Adkomo was founded in 2018 with the vision of becoming a leading force in digital growth and customer acquisition. Our journey began with a singular focus: to empower brands to expand their reach and connect with more customers through innovative digital strategies. Our team of dedicated professionals has worked tirelessly to build a company that stands out in the crowded digital marketing landscape, driven by a passion for excellence and a commitment to delivering results. We are looking for a Mobile Account Manager with 2+ years of experience in managing and scaling advertising campaigns as well as directly managing publishers and traffic sources. This role involves owning campaigns end-to-end, working closely with publishers, identifying new traffic opportunities, optimizing performance, and ensuring long-term publisher success. The position can be based remotely. Responsibilities • Manage and optimize user acquisition campaigns on mobile platforms, • Identify, recruit, and build strong relationships with new publishers, • Analyze campaign performance and provide actionable insights, • Collaborate with internal teams to ensure campaign success and troubleshoot issues, • Negotiate pricing and placements to maximize ROI, • Monitor KPIs to ensure profitability and scale opportunities Qualifications • Minimum 2 years of experience in digital or mobile advertising, • Strong understanding of affiliate and performance marketing, • Experience working with publishers, networks, or direct advertisers, • Excellent communication and negotiation skills, • Data-driven mindset with strong analytical skills, • Fluent in English What do we offer A dynamic and supportive working environment that encourages collaboration. Hands-on exposure to real projects. Your voice counts, and we want you to be a part of Adkomo’s success. Share your ideas and take ownership of new projects! Mentorship from an experienced marketer who will support your growth. If you are passionate about digital design and eager to develop your skills in a supportive and innovative environment, we would love to hear from you. Apply now to join the Adkomo team and take the first step in your career in performance marketing! Data Protection Close: ADKOMO LIMITED is responsible for the processing of your personal data for the purpose of evaluating your job application for present or future vacancies within our organization. You can consult additional and detailed information about the processing of your data or about how to exercise your rights to access, rectification, and deletion, among other rights, through this link (https://www.adkomo.com/data-protection-information-clause)