Service Coordination at Kyndryl
2 days ago
Granada
ph3About us /h3pWho We Are At Kyndryl, we run and reimagine the mission‑critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI‑powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well‑being is prioritized and your potential can thrive. /ph3The Role /h3pJoin Kyndryl as a Service Coordinator and take charge of a dynamic role that puts you at the forefront of delivering exceptional IT services to our customers. As a Service Coordinator, you'll be responsible for ensuring timely and effective resolution of customer issues, coordinating and managing service requests, and maintaining constant communication with customers throughout the service process. At Kyndryl, you'll have the opportunity to work with other IT teams, end‑users, and stakeholders across the organization to ensure that service delivery is aligned with the needs and expectations of the business. As a part of our team, you'll be instrumental in documenting and updating service management procedures and workflows, monitoring and reporting on service level agreements (SLAs), and ensuring that our ITSM systems are maintained and updated to support efficient and effective service delivery. You'll be responsible for managing Service Support processes, including Incident, Problem, and Change Management, and ensuring compliance with these processes. You'll also be responsible for driving process improvements through service improvement plans, monitoring regular process measurements, addressing negative trends that impact effectiveness or efficiency of the IPC processes, and ensuring that ongoing education is provided to process users when requested or when circumstances indicate that education would improve process execution. As a Service Coordinator at Kyndryl, you'll perform post‑resolution incident reviews and evaluate the effectiveness of incident resolution. You'll also be the orchestrator for incident recovery by driving the incident bridge and consolidating an integrated resolution plan when multiple competencies or business units are engaged. With your expertise in IT services, you'll invoke problem management processes where further investigation into root cause is required and communicate the status of high‑priority incidents to customers throughout the incident lifecycle, as per the communication plan. /ppIf you're a passionate problem‑solver with a drive to deliver the best possible IT services, then this is the perfect opportunity for you. Come join us at Kyndryl and let's work together to create innovative and progressive technical solutions for our customers and our communities. /ph3Your Future at Kyndryl /h3pEvery position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands‑on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. /ph3Who You Are /h3pYou're good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer‑focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others. /ph3Required Skills and Experience /h3ulliAt least 5 years of experience in a key IT discipline such as desktop field services, network support, applications, security, or IT management /liliCapability to navigate effectively between infrastructure and application platforms, businesses and functions, end users and senior management /liliExpertise in desktop, technical, and help desk support, incident management, and service improvement /liliExperience in SLA Management/Service Management /liliExpertise in customer service and customer communications /li /ulh3Preferred Skills and Experience /h3ulliITIL certified /liliHigh level communicator with good written and verbal skills /li /ulh3Being You /h3pThe "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way. /ppWe focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. /ph3What You Can Expect /h3ulliWe offer a dynamic, hybrid-friendly culture that supports your well‑being and empowers you to grow. /liliOur Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. /liliFrom your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. /liliYou won't just contribute—you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. /liliWe're here to champion your journey. /liliWith powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. /liliYou'll develop in-damand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands‑on experiences. /liliAnd through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success. /liliWe want you to thrive here—and we're committed to helping you do just that. /liliReady to make an impact? /li /ulpFull time on site position offers great opportunities for career growth. /ppGranada, AN, ES. /p /p #J-18808-Ljbffr
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