Sales Support Specialist - madrid
hace 12 días
Madrid
Role Overview For a leading multinational company in the technology sector, we are looking for a Sales Support Specialist, who will be responsible for proactively managing partner-related activities while enhancing the level of service provided. The position also plays a key role in supporting Sales teams and collaborating with various internal departments across the organization. A strong analytical mindset, attention to detail, and teamwork skills are essential, as the role involves working with data and interacting with multiple stakeholders globally. Key Responsibilities • Oversee contract management processes, including the setup, validation, and onboarding of new partners in line with internal guidelines, • Provide business insights and reporting to Sales teams and partners, including both regular and ad hoc analysis, • Support internal Core Sales functions (e.g., Sales, Finance, Bookkeeping) by handling incoming requests efficiently, • Generate CPMs when required, • Maintain and update Master Data accurately using internal tools (e.g., CRM, reporting platforms), • Ensure all communications comply with established brand guidelines, • Record and maintain detailed partner information and activities within CRM systems, • Respond promptly to ad hoc queries and requests, • Prepare, analyze, and share business performance reports; contribute to presentations and discussions, • Act as a key user for reporting and CRM platforms, providing guidance when needed, • Assist in the recovery of rejected forms in coordination with relevant internal teams, • Train and support Sales teams to ensure effective use of tools and systems, • Drive data quality and accuracy in CRM systems, particularly regarding contacts and records, • Develop a solid understanding of the business to effectively prioritize tasks and distinguish between urgent and high-impact activities Requirements • Bachelor’s degree in Business Administration, Economics, or a related field, • Previous experience in Sales Support, Operations, or similar roles is a plus, • Advanced/Expert level in Salesforce (CRM), including data management, reporting, dashboards, and user support, • Strong analytical and problem-solving skills, with the ability to interpret data and generate insights, • High attention to detail and strong organizational skills, • Advanced proficiency in Microsoft Excel and good knowledge of reporting tools, • Experience working with large datasets and ensuring data accuracy and consistency, • Strong communication skills, both written and verbal, • Ability to work collaboratively in a cross-functional and international environment, • Proactive mindset with the ability to manage multiple tasks and meet deadlines, • Strong sense of ownership and accountability, • Fluency in English; additional languages are a plus