Support Service Manager
hace 3 horas
Torrejón de Ardoz
Created in 2009, is a young and dynamic company, a pan European service provider , certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services. Our mission is to operate and provide Communication, Navigation and Surveillance (CNS) services, among which, the main one is, the EGNOS service (the European Geostationary Navigation Overlay Service), on behalf of the EUSPA (the European Agency for Space). ESSP Corporate Video : EGNOS Service Manager - (F/M) We are looking for our new EGNOS Service Manager who will be responsible for the interface with the Customer (EUSPA ), for the direct reporting and identification of customer needs , for the oversight of the delivery (technical, financial) of the EGNOS services. Also, the EGNOS Service Manager will be responsible for the Customer SLA (Service Level Agreement) management and reporting and act as EGNOS Overall Service Provision Manager of the NESP contract (Next EGNOS Service Provision contract). 10 years’ experience in GNSS project management (in international or european context) , and 5 years in a management position , with a very good level of English (minimum C1). Acting as EGNOS Overall Service Provision Manager: In coordination with ESSP Units, ensure that all technical , managerial and administrative activities are performed in compliance with the contract, Management of the Steering Comittee for the overall EGNOS project/service and its schedule, Management of risks associated with the service. Management with EUSPA of contractual baseline via the ESP Change Control Board, Management of the Customer Service Level Agreement as accountable of the Key Performance Indicators status including the creation of mitigation actions to improve their values if relevant, Management of the monthly, yearly and quarterly reporting and meetings with the Customer, Budget and resources monitoring and accountability: charges and costs related to the service activities (ESSP own costs as well as subcontracted activities) are appropriate and in line with the budget, and takes actions in case the financial performance of the contract is not met, Identification of service evolution needs and contract changes opportunities, supporting the Strategy and Business Unit in the definition of new service proposals to the Customer, Establishing and maintaining the service delivery processes in the company. Project and Service Management Transversal management Ability to step-back and to get the global picture of the situations to properly manage them. Experience in SLA management and Customer satisfaction. Very high level of English (C1) – CEFR. Experience in international and multi-stakeholder projects 2nd interview with the CEO ~Teleworking : up to 3 days/week ~ Health insurance, life Insurance ~ Home/Office travels reimbursement if car sharing or bicycling ~29 holidays (for full time year) Type of Contract: Full time / Permanent ESSP is committed to cultural diversity, gender equality and the employment of disabled workers.