Spanish Speaking Co-Host Onboarding Specialist - Global Home-Sharing Platform
il y a 7 jours
Barcelona
ph3Role Overview /h3 pJoin our dynamic team at TP Spain in vibrant Barcelona and work on our exciting roject! /p pThe Co-host Onboarding Specialist is a key member of the sales team. In this dynamic position, your primary mission is to identify and convert top‑tier hosts into co‑hosts — local professionals who can support other property owners to monetize their homes. Through selling, relationship building, and a deep understanding of the market, you will drive the growth of a reliable co-host community that elevates the overall supply and service quality. /p pSuccess in this role requires a motivated, results-driven individual eager to shape the future of travel and property management. /p h3Key Responsibilities /h3 h3Co-Host Acquisition and Relationship Building /h3 ul liIdentify and engage potential co-hosts in strategic locations /li liUtilize multi-channel outreach (emails and phone) to educate prospects on the program's value and market trends. /li liEstablish rapport and build trust with decision-makers and key stakeholders /li liDeliver consultative pitches and tailored solutions to prospective co-hosts, guiding them through the sign-up and onboarding process. /li /ul h3Co-Host Network Growth /h3 ul liAssess potential pairing for local hosts and co-hosts based on their needs /li liSupport the sign-up process of the co-host program. /li liUtilize Salesforce and other internal tools to manage leads, track progress and optimize client workflows /li liConsistently meet or exceed individual outreach goals, acquisition and engagement KPIs /li liProvide regular updates, insights, and recommendations based on market feedback and client interactions /li /ul h3Pipeline Management /h3 ul liUtilize Salesforce and other internal tools to manage leads, track progress and optimize client workflows /li /ul h3Collaboration and Continuous Improvement /h3 ul liActively champion the Voice of the Customer (VoC) to identify opportunities for account growth and product/process improvements. /li liCollaborate closely with territory sales teams, program managers, and internal stakeholders to achieve team and company goals by refining best practices and delivering outstanding results /li liStay current on industry trends and leverage new tools to maximize client success /li liEngage actively in ongoing training, personal development, and knowledge sharing /li /ul h3Requirements /h3 ul li1-2 years of proven experience in Customer Success, Account Management, and/or a related client-facing role. /li liBA/BS degree and/or equivalent practical experience /li liC2 level of Spanish and proficient level of English /li liOutstanding communication, relationship-building, and problem-solving skills /li liProven record of exceeding sales targets in a fast-paced, performance-driven environment /li liStrong organizational skills with the ability to manage multiple client accounts simultaneously /li liExcellent written, verbal, and phone communication abilities /li /ul h3Desirable Skills /h3 ul liExpertise in Salesforce (SFDC), Mixmax, and or other customer success platforms and tools /li liBackground in hospitality, property management, or similar industries is preferred /li liProcess Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality /li liEmotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions /li liSolution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions /li liEntrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification /li liCollaboration: Effectively working with others to achieve common goals /li liCommunication: Exchanging information and ideas across various channels /li liOpen Mindedness: Appreciating diverse perspectives to foster collaboration /li liCritical Thinking: Evaluating information for informed, data-driven decisions /li /ul h3Benefits /h3 ul liFull-time (39 hours/week) position in Barcelona /li liOffice-based role, with progressive course towards potential hybrid-model /li liSalary of 22.000,00 € gross/year + up to 3.500,00 € gross/year in performance bonus /li liReferral Program: Earn up to €2,000 for bringing friends, depending on the language/project /li liContinuous skill development and certifications. Specific sales training /li liClear career growth opportunities supported by coaches and a motivating team environment /li liPrime office location at the World Trade Center Barcelona, surrounded by the sea /li /ul h3Diversity, Equity Inclusion /h3 pTP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences. /p h3Application Process /h3 pApplication Process: If you possess customer-centric skills, a talent for sales, and excel in a dynamic environment, apply now to join our team and make a significant impact in the Spanish market! /p /p #J-18808-Ljbffr
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