Customer Service (with Driving & Property Maintenance Responsibilities)
hace 5 días
Marbella
About Us Oasis Premium Recovery is a high-end wellness and recovery service supporting international clients experiencing burnout, addiction recovery, and mental health challenges. We operate in a discreet, structured, and premium residential environment where safety, professionalism, and compassionate support are at the core of everything we do. We are now seeking a multifaceted Client Support Specialist to join our team, combining client-facing support, transportation duties, and property maintenance supervision responsibilities. The Role This is a hands-on, dynamic position combining: • Client support and engagement, • Safe and professional driving services This is a non-clinical role — you will support therapeutic programmes without providing therapy, advice, or treatment. Key Responsibilities Client Engagement & Daily Support • Support clients through structured daily routines and activities, • Encourage participation in wellness, recovery, and social activities, • Provide calm, respectful, non-clinical emotional support, • Help prevent isolation and promote positive engagement, • Maintain professional boundaries at all times Transport & Logistics • Drive clients to and from: airports, therapy and medical appointments, approved external activities, • Ensure punctuality, discretion, and safety, • Maintain clean and well-presented company vehicles, • Coordinate with reception and operations teams for smooth scheduling Client Journey Support • Assist with arrivals, admissions, orientation, and departures, • Provide a welcoming and reassuring presence throughout the client stay, • Support transitions between residences and scheduled activities Property Maintenance Supervision A. Maintenance Oversight (Gardens, Pools, Outdoor Areas) • Supervise gardening and pool maintenance work, • Plan weekly/monthly maintenance schedules, • Conduct inspections and ensure premium presentation standards, • Approve completed work or provide feedback, • Handle minor repairs where appropriate and safe, • Coordinate external specialists for larger issues, • Document issues (photos + written reports), • Purchase tools, materials, and maintenance supplies, • Ensure safe storage of chemicals and equipment, • Organise and supervise external contractors, • Ensure work quality meets property standards, • Confirm work areas are left clean, safe, and completed properly Reporting & Documentation • Complete daily notes, incident reports, and handovers, • Report changes in client behaviour or wellbeing to senior staff, • Maintain GDPR-compliant documentation at all times Safeguarding & Safety • Follow all safeguarding procedures strictly, • Respond appropriately to incidents, • Maintain awareness of client and property safety at all times Key Requirements • Fluent English (spoken and written), • Valid EU driving licence (Category B), • Legal right to work in Spain, • Experience in hospitality, care, wellbeing, or client-facing roles, • Strong organisational and practical problem-solving skills, • Comfortable working in a structured residential environment, • Flexible availability (evenings, weekends, rotational shifts) The Ideal Candidate • High emotional intelligence and calm under pressure, • Strong observational skills and attention to detail, • Reliable, punctual, and highly responsible, • Able to maintain clear professional boundaries, • Comfortable balancing client support with practical maintenance tasks, • Team-oriented and adaptable in a dynamic environment What We Offer • Stable full-time position in a premium wellness organisation, • Company vehicle provided during working hours, • Supportive and professional multidisciplinary team, • Ongoing training and development, • Competitive salary aligned with experience and responsibility, • A meaningful role with real impact on client wellbeing and recovery journeys Important Note This is a non-therapeutic role. You will not provide counselling, therapy, or clinical advice. Your role is to support the structured recovery environment through practical assistance, presence, and professional care within defined boundaries.
