UX Product Researcher
2 days ago
Barcelona
About The Role Experiencia, cualificaciones y habilidades interpersonales, ¿tiene todo lo necesario para triunfar en esta oportunidad? Descúbralo a continuación. Fundraise Up is building high‑trust donation and fundraising experiences that help nonprofits grow their impact. We’re looking for a UX Researcher to join our Product Research Team and raise the quality, speed, and decision‑making power of research across the product. Responsibilities * • Take a research initiative from the quarterly plan and run it end‑to‑end: intake brief → write methodology → conduct research → analyse → synthesize → present → push actions., • Choose the right method: interviews, usability tests, concept tests, surveys, desk research, competitive scans or others — based on uncertainty level, business goals, and timeline., • Set up the mechanics: access to tools/data, participant scheduling and confirmations, session logistics, note‑taking, recording, and documentation — no hand‑holding., • Be the cross‑team “glue”: proactively collect hypotheses and context from Sales, Customer Success, Support, Marketing, Analytics, and turn them into testable research questions., • Stay close to product analytics: monitor dashboards and reports, work with analysts to spot anomalies/drop‑offs, form hypotheses, and prioritize what to validate with research., • Produce outputs people can use immediately: key findings, decisions, trade‑offs, risks, and clear recommendations, with supporting evidence (quotes, clips, metrics)., • Keep an internal pulse: regularly review existing research, past studies, competitor insights, and synthesize what’s already known before running something new., • Be the user best friend: ensure user needs and constraints are represented in product decisions – not just opinions. Requirements * • Proven experience running research end‑to‑end with high ownership., • Strong methodological toolkit and judgment: pick the right method for the question, given business goals, timelines, and uncertainty, and explain trade‑offs clearly., • Experience working across both B2C and B2B products and audiences., • Fluent English — all participants are English‑speaking; you moderate and present in English., • Ability to work with analytics: read dashboards, spot anomalies/drop‑offs, form hypotheses, and validate them via research; PostHog/Tableau is a plus., • Regularly collect input from Sales, CS, Support, Marketing, Analytics and turn it into testable research questions., • High research quality bar: structured methodology, and ethical practice., • Handle recruiting platforms and logistics yourself: access, scheduling, confirmations, tool setup, etc., • Use AI tools to speed up ops and synthesis (guides, notes, tagging/themes, survey drafts, summaries) while keeping human judgment and methodological rigor where it matters., • Bring exceptional empathy and care for people: approach participants with respect, sensitivity, and high ethical standards. Strong Plus * • NN/g certifications., • Academic or scientific research background (graduate/PhD track)., • PostHog / Tableau (or similar analytics tools)., • Productboard (or other insights repository tools)., • Mentoring/teaching experience (workshops, onboarding, sharing research craft). Why Work With Us * • A strong, collaborative product team that owns what it builds., • Clear product vision and access to real customer feedback from global nonprofit leaders., • Flat structure: no politics, just great work with great people., • Transparent company culture — we share how we’re growing, where revenue comes from, and what’s next., • Long‑term focus: we offer equity options and value sustained, meaningful contribution. Benefits * • Private medical insurance for the employee and their family., • 23 paid vacation days per year., • 11+ paid public holidays per year., • 5 company‑paid sick leave days., • English learning courses., • Relevant professional education., • Gym or swimming pool., • Home office setup assistance., • Co‑working., • Remote working. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. xcskxlj We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, or any other characteristic protected by applicable law in the countries where we operate. #J-18808-Ljbffr