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Chez Roche, vous pouvez être vous-même et être apprécié pour les qualités uniques que vous apportez. Notre culture encourage l'expression personnelle, le dialogue ouvert et les connexions authentiques, où vous êtes valorisé, accepté et respecté pour ce que vous êtes, vous permettant de prospérer tant personnellement que professionnellement. Voici comment nous visons à prévenir, arrêter et guérir les maladies et à garantir à chacun l'accès aux soins de santé aujourd'hui et pour les générations à venir. Rejoignez Roche, où chaque voix compte. As the GPC Service Performance Lead, you will contribute that Global Patient Care (GPC) business objectives are achieved efficiently by leading a high-performing team of GPC Service Performance Specialists and managing the performance of GPC’s workforce. In this critical management role, you will design and implement staffing and performance models to meet operational demands while aligning performance management with strategic business objectives across an omnichannel environment. This role involves overseeing detailed volume forecasting, performance planning, and monitoring trends to maximize efficiency and effectiveness across GPC’s global operations. You will lead a team responsible for designing and monitoring key performance indicators (KPIs) across all supported channels, validating performance data, and identifying early patterns. You will ensure the GPC Leadership Team is proactively informed when course correction is required, managing the balance between accurately forecast volumes and the desired service levels to ensure a consistent customer experience. Develop and implement service performance strategies to meet global operational and efficiency goals. Lead and develop a high-performing team of GPC Service Performance Specialists, fostering a culture of excellence and accountability. Oversee strategic forecasting processes, ensuring accurate volume and capacity planning across all channels. Design, maintain, and validate global KPI frameworks to drive improvement and ensure data-driven decision-making. Analyze service performance data to identify trends, proactively providing the GPC Leadership Team with insights for operational course correction. Partner with internal and external stakeholders to provide channel forecasts and validate partner outcomes align with Roche performance standards (KPIs). Strategic Reporting Liaison: Liaise with global reporting teams to drive close collaboration, ensuring that validated, high-quality data is consistently available for GPC Leaders. Data Integrity & Governance: Lead the review and validation of reporting outputs to guarantee the highest level of accuracy and integrity across all operational performance metrics. Monitor productivity metrics and global performance to identify and implement opportunities for continuous improvement and process optimization. Proactive participation in or management of projects to develop infrastructure and administration processes within the performance area. Cultivate an inspiring and inclusive team environment that promotes diversity, cross-functional collaboration, and overcomes the challenges of a multi-location setup. Drive the talent acquisition and hiring process, focusing on selecting and retaining top talent while maintaining a positive work environment. Provide proactive feedback and coaching to team members, managing performance evaluations, compensation reviews, and succession planning. Ensure team adherence to all P&C and compliance policies, fostering a culture of integrity and accountability. Bachelor’s degree or equivalent professional experience. Proven leadership experience, preferably in an international setting and a multi-channel contact center. 3-5 years specialization and in-depth knowledge of Service Performance, Forecasting, and Operational Analytics. Methodological competence and strong analytical skills with an affinity for complex data and figures. Strategic planning skills and the ability to make quick, effective independent decisions. Workforce Management (WFM) and Reporting tool experience is highly preferred. Proven people management and coaching skills with the ability to build effective teams and enhance professional development. Change Management experience and a track record of driving operational excellence. Result-oriented and customer-centric with a growth mindset, enjoying a diverse and intercultural environment. Excellent communication skills, empathic, and solution-oriented approach. Fluent spoken and written English. Un avenir plus sain nous pousse à innover. Ensemble, plus de 100 000 employés à travers le monde sont dédiés à faire progresser la science et à garantir à chacun l'accès aux soins de santé aujourd'hui et pour les générations à venir. Nos efforts aboutissent à plus de 26 millions de personnes traitées avec nos médicaments et plus de 30 milliards de tests réalisés avec nos produits de Diagnostique. Nous nous encourageons mutuellement à explorer de nouvelles possibilités, à favoriser la créativité et à conserver nos grandes ambitions, afin de fournir des solutions de santé qui changent des vies et ont un impact mondial. Construisons ensemble un avenir plus sain. Roche est un employeur offrant l'équité en matière d'emploi. #J-18808-Ljbffr

Roche seeks a GPC Service Performance Lead to drive excellence across global operations.

Strategic Reporting Liaison: Liaise with global reporting teams to drive close collaboration, ensuring that validated, high-quality data is consistently available for GPC Leaders. Provide proactive feedback and coaching to team members, managing performance evaluations, compensation reviews, and suc

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. As the GPC Service Performance Lead, you will contribute that Global Patient Care (GPC) business objectives are achieved efficiently by leading a high-performing team of GPC Service Performance Specialists and managing the performance of GPC’s workforce. In this critical management role, you will design and implement staffing and performance models to meet operational demands while aligning performance management with strategic business objectives across an omnichannel environment. This role involves overseeing detailed volume forecasting, performance planning, and monitoring trends to maximize efficiency and effectiveness across GPC’s global operations. You will lead a team responsible for designing and monitoring key performance indicators (KPIs) across all supported channels, validating performance data, and identifying early patterns. You will ensure the GPC Leadership Team is proactively informed when course correction is required, managing the balance between accurately forecast volumes and the desired service levels to ensure a consistent customer experience. • Develop and implement service performance strategies to meet global operational and efficiency goals, • Lead and develop a high-performing team of GPC Service Performance Specialists, fostering a culture of excellence and accountability, • Oversee strategic forecasting processes, ensuring accurate volume and capacity planning across all channels, • Design, maintain, and validate global KPI frameworks to drive improvement and ensure data-driven decision-making, • Analyze service performance data to identify trends, proactively providing the GPC Leadership Team with insights for operational course correction, • Partner with internal and external stakeholders to provide channel forecasts and validate partner outcomes align with Roche performance standards (KPIs), • Strategic Reporting Liaison: Liaise with global reporting teams to drive close collaboration, ensuring that validated, high-quality data is consistently available for GPC Leaders, • Data Integrity & Governance: Lead the review and validation of reporting outputs to guarantee the highest level of accuracy and integrity across all operational performance metrics, • Monitor productivity metrics and global performance to identify and implement opportunities for continuous improvement and process optimization, • Proactive participation in or management of projects to develop infrastructure and administration processes within the performance area, • Cultivate an inspiring and inclusive team environment that promotes diversity, cross-functional collaboration, and overcomes the challenges of a multi-location setup, • Drive the talent acquisition and hiring process, focusing on selecting and retaining top talent while maintaining a positive work environment, • Provide proactive feedback and coaching to team members, managing performance evaluations, compensation reviews, and succession planning, • Ensure team adherence to all P&C and compliance policies, fostering a culture of integrity and accountability, • Bachelor’s degree or equivalent professional experience, • Proven leadership experience, preferably in an international setting and a multi-channel contact center, • 3-5 years specialization and in-depth knowledge of Service Performance, Forecasting, and Operational Analytics, • Methodological competence and strong analytical skills with an affinity for complex data and figures, • Strategic planning skills and the ability to make quick, effective independent decisions, • Workforce Management (WFM) and Reporting tool experience is highly preferred, • Proven people management and coaching skills with the ability to build effective teams and enhance professional development, • Change Management experience and a track record of driving operational excellence, • Result-oriented and customer-centric with a growth mindset, enjoying a diverse and intercultural environment, • Excellent communication skills, empathic, and solution-oriented approach, • Fluent spoken and written English A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an Equal Opportunity Employer. #J-18808-Ljbffr

Roche présente le poste de GPC Service Performance Lead pour diriger une équipe performante et assurer la conception et l’implémentation des modèles de staffing et de performance afin de répondre aux demandes opérationnelles sur l’ensemble des canaux.Vous superviserez les prévisions de vo

Shaping the Future of Automotive Engineering Applus+ IDIADA is a global leader in automotive engineering, offering a dynamic and rewarding career opportunity for professionals passionate about shaping the future of mobility. As a TOP Employer certified company with over 3400 professionals from more than 20 countries, we provide a diverse and inclusive work environment that fosters innovation and growth with colleagues from over 50 nationalities contributing to a safer, more efficient, and sustainable vehicles. Why join us? Enjoy a highly flexible hybrid work model in a company that takes care of the employees’ wellbeing, offering work-life balance benefits such as subsidized canteen, free language courses, transport and coaching services. Join a company that has a deep commitment to sustainability and push yourself to reach your full potential in a dynamic and challenging setting that values innovation and expertise. Come & join us on the road to success. #LI-Hybrid Job Description We are seeking an experienced Powertrain Controls Engineer to join our team and lead the development and calibration of torque management systems for electrified powertrains. The ideal candidate will combine technical expertise with project management skills to drive innovation in EV controls development. Key Responsibilities Project Management & Coordination • Manage project timelines, task coordination, and resource planning, • Monitor project progress and ensure deliverables meet quality standards, • Coordinate cross-functional teams and optimize manpower allocation Technical Development • Develop and calibrate powertrain control strategies, with focus on torque management systems, • Design and implement control algorithms using Simulink and related development tools, • Conduct vehicle testing at proving grounds and climatic chambers for controls tuning and validation, • Analyze test data and optimize calibration parameters for performance and efficiency Client Interaction & Innovation • Present testing results and technical findings to clients, • Propose technical improvements and defend engineering solutions, • Contribute to R&D projects to develop new services and capabilities, • Drive continuous improvement and innovation in internal processes Qualifications Required Experience & Skills • Minimum 3 years of experience in powertrain controls development and calibration, preferably in electric vehicles, • Experience in torque management and powertrain control strategies, • Strong proficiency in MATLAB/Simulink and controls development toolchains, • Project management experience in automotive engineering projects, • Analytical mindset with creative problem-solving abilities, • Excellent teamwork, organizational, and communication skills, • Customer-focused approach with ability to work autonomously, • Flexibility to travel internationally as required, • Valid B driving license (additional licenses are a plus) Education • Master's degree in Engineering (Mechatronics, Electronics, Automotive, or related field) Languages • English: Fluent (mandatory), • Spanish: Valuable, • Additional languages (German, French, Italian, etc.) are highly appreciated What We Value • Ability to thrive in dynamic, multicultural environments, • Goal-oriented mindset with strong results delivery, • Passion for innovation and emerging automotive technologies Applus IDIADA is committed to equality, diversity and inclusion. We don’t put limits on you, so don’t put limits on yourself either. There is a place for everyone. #J-18808-Ljbffr

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