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Overview In this role you lead a high-performing GPC Service Performance team to meet global patient care objectives. You design staffing and performance models, oversee forecasting and KPI frameworks, and ensure data-driven decisions across a multi-channel operation. You collaborate with cross-functional stakeholders and report to GPC leadership to enable timely course corrections and a consistent customer experience. You’ll play a key part in driving operational excellence and inclusive team culture at Roche. Responsabilidades • Develop and execute service performance strategies to meet global efficiency goals, • Lead and develop a high-performing GPC Service Performance Specialists team, • Oversee forecasting processes and capacity planning across channels, • Design, maintain, and validate global KPI frameworks for data-driven decisions, • Analyze performance data and provide insights for operational course correction to leadership, • Coordinate with internal/external stakeholders to align forecasts and partner outcomes with KPIs, • Collaborate with global reporting teams to ensure high-quality, validated data for leaders, • Ensure data integrity and governance across performance metrics, • Monitor productivity and identify opportunities for continuous improvement, • Participate in or manage projects to develop infrastructure and administration processes in the performance area, • Foster an inclusive, cross-functional team environment across multiple locations, • Drive talent acquisition, onboarding, coaching, performance evaluations, and succession planning, • Ensure adherence to P&C and compliance policies with a culture of integrity Requisitos principales, • Bachelor’s degree or equivalent professional experience, • Proven leadership experience in an international setting and multi-channel contact center, • 3-5 years in Service Performance, Forecasting, and Operational Analytics, • Strong analytical skills and comfort with complex data, • Strategic planning and independent decision-making abilities, • WFM and Reporting tool experience (highly preferred), • Proven people management and coaching skills, • Change management experience and track record of operational excellence, • Result-oriented, customer-centric with growth mindset, • Excellent communication, empathetic and solution-oriented, • Fluent spoken and written English, • leadership, • communication, • empathy, • Service Performance, • Forecasting, • Operational Analytics

Overview In this role you lead a high-performing GPC Service Performance team to meet global patient care objectives. You design staffing and performance models, oversee forecasting and KPI frameworks, and ensure data-driven decisions across a multi-channel operation. You collaborate with cross-functional stakeholders and report to GPC leadership to enable timely course corrections and a consistent customer experience. You’ll play a key part in driving operational excellence and inclusive team culture at Roche. Responsabilidades • Develop and execute service performance strategies to meet global efficiency goals, • Lead and develop a high-performing GPC Service Performance Specialists team, • Oversee forecasting processes and capacity planning across channels, • Design, maintain, and validate global KPI frameworks for data-driven decisions, • Analyze performance data and provide insights for operational course correction to leadership, • Coordinate with internal/external stakeholders to align forecasts and partner outcomes with KPIs, • Collaborate with global reporting teams to ensure high-quality, validated data for leaders, • Ensure data integrity and governance across performance metrics, • Monitor productivity and identify opportunities for continuous improvement, • Participate in or manage projects to develop infrastructure and administration processes in the performance area, • Foster an inclusive, cross-functional team environment across multiple locations, • Drive talent acquisition, onboarding, coaching, performance evaluations, and succession planning, • Ensure adherence to P&C and compliance policies with a culture of integrity Requisitos principales, • Bachelor’s degree or equivalent professional experience, • Proven leadership experience in an international setting and multi-channel contact center, • 3-5 years in Service Performance, Forecasting, and Operational Analytics, • Strong analytical skills and comfort with complex data, • Strategic planning and independent decision-making abilities, • WFM and Reporting tool experience (highly preferred), • Proven people management and coaching skills, • Change management experience and track record of operational excellence, • Result-oriented, customer-centric with growth mindset, • Excellent communication, empathetic and solution-oriented, • Fluent spoken and written English, • leadership, • communication, • empathy, • Service Performance, • Forecasting, • Operational Analytics

Shaping the Future of Automotive Engineering Applus+ IDIADA is a global leader in automotive engineering, offering a dynamic and rewarding career opportunity for professionals passionate about shaping the future of mobility. As a TOP Employer certified company with over 3400 professionals from more than 20 countries, we provide a diverse and inclusive work environment that fosters innovation and growth with colleagues from over 50 nationalities contributing to a safer, more efficient, and sustainable vehicles. Why join us? Enjoy a highly flexible hybrid work model in a company that takes care of the employees’ wellbeing, offering work-life balance benefits such as subsidized canteen, free language courses, transport and coaching services. Join a company that has a deep commitment to sustainability and push yourself to reach your full potential in a dynamic and challenging setting that values innovation and expertise. Come & join us on the road to success. #LI-Hybrid Job Description We are seeking an experienced Powertrain Controls Engineer to join our team and lead the development and calibration of torque management systems for electrified powertrains. The ideal candidate will combine technical expertise with project management skills to drive innovation in EV controls development. Key Responsibilities Project Management & Coordination • Manage project timelines, task coordination, and resource planning, • Monitor project progress and ensure deliverables meet quality standards, • Coordinate cross-functional teams and optimize manpower allocation Technical Development • Develop and calibrate powertrain control strategies, with focus on torque management systems, • Design and implement control algorithms using Simulink and related development tools, • Conduct vehicle testing at proving grounds and climatic chambers for controls tuning and validation, • Analyze test data and optimize calibration parameters for performance and efficiency Client Interaction & Innovation • Present testing results and technical findings to clients, • Propose technical improvements and defend engineering solutions, • Contribute to R&D projects to develop new services and capabilities, • Drive continuous improvement and innovation in internal processes Qualifications Required Experience & Skills • Minimum 3 years of experience in powertrain controls development and calibration, preferably in electric vehicles, • Experience in torque management and powertrain control strategies, • Strong proficiency in MATLAB/Simulink and controls development toolchains, • Project management experience in automotive engineering projects, • Analytical mindset with creative problem-solving abilities, • Excellent teamwork, organizational, and communication skills, • Customer-focused approach with ability to work autonomously, • Flexibility to travel internationally as required, • Valid B driving license (additional licenses are a plus) Education • Master's degree in Engineering (Mechatronics, Electronics, Automotive, or related field) Languages • English: Fluent (mandatory), • Spanish: Valuable, • Additional languages (German, French, Italian, etc.) are highly appreciated What We Value • Ability to thrive in dynamic, multicultural environments, • Goal-oriented mindset with strong results delivery, • Passion for innovation and emerging automotive technologies Applus IDIADA is committed to equality, diversity and inclusion. We don’t put limits on you, so don’t put limits on yourself either. There is a place for everyone. #J-18808-Ljbffr

In this role you lead a high-performing GPC Service Performance team to meet global patient care objectives.You design staffing and performance models, oversee forecasting and KPI frameworks, and ensure data-driven decisions across a multi-channel operation.You collaborate with cross-functional stak

This opportunity combines analytics, cross-functional collaboration, and digitalization initiatives in a mission-driven environment. Master's degree in Supply Chain, Logistics, Transportation, Operations Management, or Industrial Engineering. Analyze transport KPIs and identify performance improveme

This opportunity combines analytics, cross-functional collaboration, and digitalization initiatives in a mission-driven environment. Master's degree in Supply Chain, Logistics, Transportation, Operations Management, or Industrial Engineering. Analyze transport KPIs and identify performance improveme

Master's degree in Supply Chain, Logistics, Transportation, Operations Management, or Industrial Engineering. This opportunity combines analytics, cross-functional collaboration, and digitalization initiatives in a mission-driven environment. Analyze transport KPIs and identify performance improveme

Chez Roche, vous pouvez être vous-même et être apprécié pour les qualités uniques que vous apportez. Notre culture encourage l'expression personnelle, le dialogue ouvert et les connexions authentiques, où vous êtes valorisé, accepté et respecté pour ce que vous êtes, vous permettant de prospérer tant personnellement que professionnellement. Voici comment nous visons à prévenir, arrêter et guérir les maladies et à garantir à chacun l'accès aux soins de santé aujourd'hui et pour les générations à venir. Rejoignez Roche, où chaque voix compte. As the GPC Service Performance Lead, you will contribute that Global Patient Care (GPC) business objectives are achieved efficiently by leading a high-performing team of GPC Service Performance Specialists and managing the performance of GPC’s workforce. In this critical management role, you will design and implement staffing and performance models to meet operational demands while aligning performance management with strategic business objectives across an omnichannel environment. This role involves overseeing detailed volume forecasting, performance planning, and monitoring trends to maximize efficiency and effectiveness across GPC’s global operations. You will lead a team responsible for designing and monitoring key performance indicators (KPIs) across all supported channels, validating performance data, and identifying early patterns. You will ensure the GPC Leadership Team is proactively informed when course correction is required, managing the balance between accurately forecast volumes and the desired service levels to ensure a consistent customer experience. Develop and implement service performance strategies to meet global operational and efficiency goals. Lead and develop a high-performing team of GPC Service Performance Specialists, fostering a culture of excellence and accountability. Oversee strategic forecasting processes, ensuring accurate volume and capacity planning across all channels. Design, maintain, and validate global KPI frameworks to drive improvement and ensure data-driven decision-making. Analyze service performance data to identify trends, proactively providing the GPC Leadership Team with insights for operational course correction. Partner with internal and external stakeholders to provide channel forecasts and validate partner outcomes align with Roche performance standards (KPIs). Strategic Reporting Liaison: Liaise with global reporting teams to drive close collaboration, ensuring that validated, high-quality data is consistently available for GPC Leaders. Data Integrity & Governance: Lead the review and validation of reporting outputs to guarantee the highest level of accuracy and integrity across all operational performance metrics. Monitor productivity metrics and global performance to identify and implement opportunities for continuous improvement and process optimization. Proactive participation in or management of projects to develop infrastructure and administration processes within the performance area. Cultivate an inspiring and inclusive team environment that promotes diversity, cross-functional collaboration, and overcomes the challenges of a multi-location setup. Drive the talent acquisition and hiring process, focusing on selecting and retaining top talent while maintaining a positive work environment. Provide proactive feedback and coaching to team members, managing performance evaluations, compensation reviews, and succession planning. Ensure team adherence to all P&C and compliance policies, fostering a culture of integrity and accountability. Bachelor’s degree or equivalent professional experience. Proven leadership experience, preferably in an international setting and a multi-channel contact center. 3-5 years specialization and in-depth knowledge of Service Performance, Forecasting, and Operational Analytics. Methodological competence and strong analytical skills with an affinity for complex data and figures. Strategic planning skills and the ability to make quick, effective independent decisions. Workforce Management (WFM) and Reporting tool experience is highly preferred. Proven people management and coaching skills with the ability to build effective teams and enhance professional development. Change Management experience and a track record of driving operational excellence. Result-oriented and customer-centric with a growth mindset, enjoying a diverse and intercultural environment. Excellent communication skills, empathic, and solution-oriented approach. Fluent spoken and written English. Un avenir plus sain nous pousse à innover. Ensemble, plus de 100 000 employés à travers le monde sont dédiés à faire progresser la science et à garantir à chacun l'accès aux soins de santé aujourd'hui et pour les générations à venir. Nos efforts aboutissent à plus de 26 millions de personnes traitées avec nos médicaments et plus de 30 milliards de tests réalisés avec nos produits de Diagnostique. Nous nous encourageons mutuellement à explorer de nouvelles possibilités, à favoriser la créativité et à conserver nos grandes ambitions, afin de fournir des solutions de santé qui changent des vies et ont un impact mondial. Construisons ensemble un avenir plus sain. Roche est un employeur offrant l'équité en matière d'emploi. #J-18808-Ljbffr

Roche présente le poste de GPC Service Performance Lead pour diriger une équipe performante et assurer la conception et l’implémentation des modèles de staffing et de performance afin de répondre aux demandes opérationnelles sur l’ensemble des canaux. Vous superviserez les prévisions de volume, le suivi des KPI et l’analyse des données, avec pour objectif d’optimiser l’expérience client tout en alignant les résultats sur les objectifs globaux. #J-18808-Ljbffr

Jobtailor is seeking a Senior Performance Marketing Lead in Sant Cugat del Vallès to shape the digital strategy and oversee SEO, paid campaigns, and agency relationships.You will guide three campaign managers, analyze platform data, and drive continuous optimization for multi-market growth.Fluency

GP-Pharm en Hospitalet de Llobregat busca un profesional para liderar el desarrollo de talento dentro de sus divisiones. Trabajarás en iniciativas de formación, evaluación del desempeño y planes de carrera para asegurar la coherencia con la cultura y objetivos del negocio.Serás responsable de Talent Review, comunicación transversal con managers y la implementación de políticas retributivas, manteniendo alineación con las normas internas y con la estrategia de la compañía.#J-18808-Ljbffr

Stark Future SL in Sant Boi de Llobregat is seeking a Laboratory Leader to establish and run the in-house testing laboratory for their electric motorcycles. The ideal candidate must have over 6 years of experience in mechanical or physical testing, preferably in automotive or motorsport sectors. This role involves defining test methodologies, leading validation plans, and ensuring compliance with industry standards. Benefits include a competitive salary, a dynamic international team, and 30 days of paid vacation. #J-18808-Ljbffr

TGW Group is seeking a Performance Delivery Manager (PDO) in Sant Just Desvern to drive execution excellence across strategic objectives. The role partners with senior leaders to translate priorities into measurable outcomes, shaping KPI governance and improving delivery maturity across cross-functi

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