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Do you have a commercial mindset and get energy from working with people? Are you structured and do you love to advise others when it comes to the organization and planning of meetings and events? Your mission, should you choose to accept it… As our brand-new Meeting & Events Intern, you support in driving commercial results for all our revenue streams and coordinate the Meeting & Event bookings for our location in San Sebastian. No one does it better when it comes to selling the TSH concept and all of our products and services to our guests. You’ll make sure that people will easily find us and come to connect in our hotel to experience our ‘one of a kind’, unique spaces. You’ll be working to sell our meeting rooms, our awesome hotel rooms or a fabulous dinner at our restaurant. On top of that, your goal is to make each guest return and you do this by delivering the best TSH guest-experience. In case you don’t know who we are (ahem): Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. What You’ll Do: You’ll assist with answering questions and making bookings for our Commercial Partnerships. This happens through various channels such as: telephone, third parties and e-mails. You’ll help with the development of customer accounts to drive business into our TSH San Sebastian property and to increase market/customer share in all revenue streams. You’ll work within current business strategies and recognizing potential opportunities. From admin to hosting, you’ll do it all. You’ll prepare, update and file all correspondence. You’ll prepare the meeting & events functions sheet with completed final and accurate details for our banqueting department. You’ll host meetings together with the banqueting department/stakeholders. You’re responsible for maintaining an effective follow-up system to secure business and provide an after sales service in order to secure repeat business. You’ll assist our heroes in Finance to ensure a smooth ride - from invoicing down to payments. You’ll compile statistics and reporting for our cluster management and commercial teams. You’ll support with the creation and roll out of the local commercial strategy. Who You Are: You’re currently enrolled in university. You’re fluent in Spanish and English with excellent communications skills (verbal as well as written). You have a positive, can-do attitude towards working within a team. You’re highly organised and with a high level of attention to detail. You’re a multi-tasker with strong problem-solving skills and a hands-on mentality You’re sales driven and commercially savvy. Cross and upselling is a second nature to you. You’re extremely guest and service oriented. You're studying within the EU. What We Offer The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like and the to create meaningful change The chance to learn and grow in your role with the potential for future growth Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family! A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.

OVERVIEW Under the supervision of the Director of Convention Services and the Assistant Director of Convention Services, the Convention Services Manager is responsible for independently managing, coordinating, and executing all group assignments turned over by the Groups & Conventions Sales team. This role requires strong ownership, strategic thinking, and a high level of professionalism to ensure flawless execution of group events while maximizing revenue opportunities and maintaining exceptional client satisfaction. The Convention Services Manager acts as the primary point of contact for clients from turnover through post-event evaluation, ensuring all contractual obligations are met and all operational departments are aligned for successful event delivery. SCOPE OF POSITION • Oversee and ensure compliance with all contractual agreements related to guestrooms, meeting space, food & beverage, and special concessions. • Coordinate all group/event requirements with operational departments, ensuring accuracy, clarity, and timely communication. • Demonstrate full ownership of assigned groups, from initial planning to on-site execution and post-event follow-up. • Maximize food & beverage and ancillary revenue through strategic up-selling, cross-selling, and solicitation of affiliate business. • Maintain strong, proactive client relationships, serving as the main liaison and ensuring all group needs are anticipated and executed to the highest standard. • Review and verify credit information with the Finance department at turnover and ensure all financial requirements (deposits, billing instructions, guarantees) are met. • Conduct site inspections and planning meetings for upcoming groups and potential business opportunities. • Participate in required trainings, departmental meetings, and sales-related initiatives to support continuous improvement and team development. KEY RESPONSIBILITIES Operational Leadership & Communication: • Serve as the central communication link between the client and all hotel departments, ensuring operational readiness and flawless event execution. • Prepare, review, and distribute BEOs, group resumes, agendas, and all relevant documentation with accuracy and attention to detail. • Lead pre-convention meetings, BEO meetings, and group recap sessions, ensuring all stakeholders are aligned. • Coordinate post-convention evaluations and exit interviews, capturing feedback and identifying opportunities for improvement. Client & Event Management: • Provide high-touch service and maintain strong professional relationships with clients throughout the planning and execution phases. • Anticipate client needs and proactively resolve issues, ensuring a seamless and memorable event experience. • Maintain full ownership of group logistics, timelines, and deliverables, ensuring all commitments are met or exceeded. Revenue Optimization: • Identify and pursue opportunities to increase revenue through strategic recommendations and enhancements to the group’s program. • Collaborate with Banquets, Culinary, and Sales to optimize event profitability while maintaining service excellence. HOURS Typical working hours are 09:00 to 17:00, with flexibility required based on group and event schedules, including evening or extended hours as needed to support on-site operations. ROLE DUTIES Listed below is an outline of some of the duties and responsibilities of the Group Coordinator: • Attend monthly One on One with DOCS. • Attend weekly Conventions department meeting. • Attend pre-con meetings, BEO meetings, Groups Recap meeting and coordinate post-con for exit interview. What the Groups Coordinator is not: • Not a replacement for the Banqueting Manager. • Not a replacement for the W Meetings Insider or other operational roles. POSITION REQUIREMENTS • Dedicated workspace with computer, Opera access, and Internet connection, ideally located near meeting spaces. • Corporate email access. • Internal mobile phone. • Business cards. • Minimum 2–3 years of experience in Convention Services, Event Management, or related hospitality roles. • Strong organizational, communication, and leadership skills. • Ability to manage multiple complex events simultaneously while maintaining exceptional attention to detail. W Hotels worldwide – confidential – page 3 of 3 • Ability to work under pressure and adapt to changing operational needs. • Strong client-service orientation and problem-solving skills. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

JOB SUMMARY Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. CANDIDATE PROFILE Education and Experience • High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required. CORE WORK ACTIVITIES Managing Event Logistics and Operations • Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. • Adheres to all standards, policies, and procedures. • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. • Manages group room blocks and meeting space for average to large-sized assigned groups. • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions. • Uses his/her judgment to integrate current trends in event management and event design. • Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event). • Participates in customer site inspections and assists with the sales process as necessary. • Performs other duties as assigned to meet business needs. • Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience. Ensuring and Providing Exceptional Customer Service • Delivers excellent customer service throughout the customer experience and encourages the same from other employees. • Empowers employees to provide excellent customer service. • Sets a positive example for guest relations. • Coordinates and communicates event details both verbally and in writing to the customer and property operations. • Makes presence known to customer at all times during this process. • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. • Follows up with customer post-event. • Responds to and handles guest problems and complaints. • Uses personal judgment and expertise to enhance the customer experience. • Stays available to solve problems and/or suggest alternatives to previous arrangements. • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Interacts with guests to obtain feedback on product quality and service levels. • Ensures hourly employees understand expectations and parameters for event activities. Leading Event Management Teams • Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback. • Leads formal pre-event and post-event meetings for average to large-sized assigned groups. • Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc). Supporting and Coordinating with the Sales and Marketing Function • Assists in the sales process and revenue forecasting for customer groups. • Up-sells products and services throughout the event process. • Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups. Conducting Human Resources Activities • Reviews comment cards and guest satisfaction results with employees. • Observes service behaviors of employees and provides feedback to individuals and/or managers. • Assists in the development and implementation of corrective action plans. • Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution. • Works with the property staff and customers to address operational challenges associated with his/her group. • Performs other duties as assigned to meet business needs. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

About Hosco Founded in Switzerland in 2011 and headquartered in Barcelona, Hosco is the world's leading hospitality network, redefining how hospitality professionals and companies connect at scale. Our platform serves three communities: Employers gain access to a powerful talent acquisition engine, including a unique job distribution network spanning 500+ hospitality channels, job boards, schools, and associations, alongside a global community of 2M+ professionals. Professionals and Students access curated job opportunities, career resources, peer networking, and learning, all in one place. Educators shape the future of the industry through exclusive partnerships with hundreds of leading hospitality schools and universities worldwide. Hosco is scaling rapidly, leveraging technology, data, and deep industry expertise to transform recruitment and careers across the global hospitality sector. The Role We're looking for an experienced, commercially minded Strategic Partnerships Manager to own and grow Hosco's relationships with the world's most influential hospitality groups. This is a senior, high-impact role focused on two things: winning new strategic partnerships with global hospitality brands and maximising the value of existing key accounts through deep relationship-building, consultative account planning, and commercial expansion. You won't be running a high-volume pipeline. You'll be running a high-value one, investing time in understanding enterprise clients at a structural level, navigating complex buying groups, and positioning Hosco as an indispensable strategic partner for talent acquisition and employer branding at scale. This role suits someone who has sold into or managed large enterprise accounts in hospitality, HR Tech, or SaaS, and who thrives on building genuine executive relationships over time. What You'll Own New Business Development – Enterprise and Strategic Accounts Identify, target, and pursue senior-level relationships at global hotel groups, restaurant chains, resort operators, other major hospitality brands, and other relevant industry partners across EMEA Develop and execute a strategic account pursuit plan, mapping organisational structures, identifying decision-makers, and building multi-threaded relationships across HR, Talent, Operations, and C-suite. Lead complex, multi-stakeholder sales cycles from initial engagement through to commercial agreement, with patience, precision, and a long-term mindset. Represent Hosco at major industry events, summits, and executive forums to build brand credibility and open doors. Key Account Growth and Retention Serve as the primary commercial owner for Hosco's most strategically significant existing accounts. Develop tailored account growth plans, identifying expansion opportunities across business units, geographies, and product lines. Conduct regular executive business reviews to demonstrate ROI, deepen trust, and unlock new budget and scope. Proactively identify risks to account health and work cross-functionally to resolve them before they become issues. Strategic Partnership Development Structure and negotiate enterprise-level partnership agreements that deliver mutual value, going beyond transactional recruitment to position Hosco as a long-term talent infrastructure partner. Collaborate with Hosco's product, marketing, and leadership teams to shape bespoke solutions and go-to-market approaches for strategic accounts. Build internal champions within key accounts who advocate for Hosco at a senior level. Performance and Forecasting Own and consistently meet or exceed revenue targets across new business and account growth. Maintain accurate opportunity and account data in Salesforce, with clear pipeline visibility and revenue forecasting. Feed strategic intelligence, including competitor activity, client priorities, and market trends, back to the wider commercial and product teams. What We're Looking For 5+ years of B2B sales or account management experience, with a track record of winning and growing large, complex accounts. Experience selling into or partnering with major hospitality groups such as global hotel chains, restaurant groups, or resorts is a strong advantage. Background in SaaS, HR Tech, Recruitment Technology, or Hospitality Solutions preferred. Proven ability to navigate multi-stakeholder sales cycles and build relationships at C-suite and VP level. Strategic thinker who can develop account plans, map buying organisations, and execute with discipline over extended timelines. Strong commercial acumen, confident building business cases, structuring deals, and negotiating enterprise agreements. A collaborative, credible, and consultative presence, someone key accounts trust as a partner, not just a vendor. Fluent in English plus at least one additional language (Spanish, French, Italian, Portuguese). Based in Barcelona or willing to relocate; eligible to work in the EU. Why Hosco? Competitive base salary with an uncapped commission structure weighted for enterprise deal sizes. Hybrid working model, with Barcelona office flexibility and regular travel to key accounts and industry events. A genuinely differentiated product with strong brand recognition in the hospitality sector. International, entrepreneurial team with a flat structure and real ownership culture. Direct exposure to and support from senior commercial leadership. The chance to build and define a function, with real scope to shape how Hosco approaches its most important commercial relationships. Flexible working hours and a generous public holiday policy. If you're a strategic sales professional who builds enterprise relationships that last and knows the hospitality industry inside out, we'd love to talk.

POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Como Events Coordinator, será responsable de garantizar la correcta ejecución de los eventos en el hotel y de ofrecer a los clientes una experiencia de alta calidad. ¿Qué tendrás que hacer? • Participar en briefings, reuniones de grupos y reuniones Ten Days preparando informes y compartiendo información clave. • Coordinar y liderar reuniones interdepartamentales para asegurar el correcto desarrollo de los eventos. • Gestionar y actualizar reservas de grupos en sistemas como SAP/TMS cumpliendo los estándares establecidos. • Coordinar integralmente los grupos desde su confirmación hasta su finalización. • Revisar contratos, expedientes y depósitos, asegurando que todo esté correctamente gestionado. • Actuar como contacto principal del cliente tras la confirmación del grupo. • Supervisar el cumplimiento de contratos e informar de cualquier cambio, incidencia o incumplimiento. • Reclamar, gestionar y controlar los cobros y depósitos establecidos. • Coordinar todos los servicios del evento (habitaciones, salones, F&B, etc.). • Comunicar a todos los departamentos los detalles operativos del evento. • Preparar y revisar resúmenes de grupos y órdenes de servicio (BEOs). • Coordinar y liderar reuniones pre-evento con los equipos implicados. • Supervisar la correcta ejecución de los eventos según lo planificado. • Actuar como enlace entre el cliente y los departamentos operativos durante el evento. • Anticiparse a las necesidades del cliente y asesorarle para garantizar el éxito del evento. • Supervisar la facturación y el cierre correcto de cada expediente. • Resolver incidencias y hacer seguimiento de las mismas informando a superiores. • Realizar presupuestos, cotizaciones y seguimiento de propuestas. • Detectar oportunidades de venta adicional y cross-selling. • Colaborar con el equipo comercial y cubrir funciones de otros puestos cuando sea necesario. • Gestionar eventos internos del hotel. • Cumplir plazos, estándares de calidad y tiempos de respuesta (máximo 24h). • Mantener una comunicación constante con clientes y departamentos. • Garantizar el cumplimiento de los procedimientos y estándares del hotel. ¿Qué buscamos? • Perfil con excelente orientación al cliente y vocación de servicio. • Capacidad de organización, planificación y gestión de múltiples tareas. • Habilidades de comunicación y trato profesional. • Persona proactiva, resolutiva y con anticipación a problemas. • Capacidad de trabajo en equipo y colaboración interdepartamental. • Perfil autónomo, responsable y con alta fiabilidad. • Actitud dinámica, innovadora y orientada a resultados. • Interés por superar objetivos y expectativas del cliente. • Cuidado de la imagen personal y profesionalidad. • Conocimiento del sector hotelero, producto y competencia. • Experiencia previa en hoteles o departamentos operativos. • Formación en turismo o similar. • Nivel alto de inglés y castellano (oral y escrito). • Manejo de sistemas de gestión hotelera. • Flexibilidad horaria según necesidades del cliente y del hotel. • Disponibilidad para viajar con frecuencia. • Capacidad de adaptación y mejora continua. ¿Por qué elegirnos? En Minor Hotels Europe & Americas nos comprometemos a dar forma a carreras apasionantes en todo el mundo y a experiencias interculturales. Nuestro viaje está impulsado por la pasión y la dedicación de nuestros increíbles equipos, que también disfrutan de beneficios exclusivos como: Experiencia mundial - diversidad de 150 nacionalidades diferentes. Oportunidades de desarrollo profesional llenas de retos nacionales e internacionales. Amplia gama de programas de formación para mejorar las habilidades. Iniciativas de bienestar, incluidas condiciones de trabajo flexibles. Programas de reconocimiento de empleados, como nuestros “Memorablle Dates”. Posibilidad de marcar la diferencia a través de nuestro programa de sostenibilidad e iniciativas de voluntariado. Tarifas y promociones para los empleados, con descuentos en nuestros hoteles de todo el mundo y ventajas exclusivas a través de nuestro programa de fidelización corporativa.