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Senior UX Designer, Provider Experience

hace 1 día

Barcelona

ppDatavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavantters are building the future of how data is connected and used to improve health.br/By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. /p h3bAbout the Role /b /h3 pProvider Console is the front door for every provider that works with Datavant. It's where providers onboard, manage their requests, access their tools, and increasingly — where they'll be able to do more for themselves without ever needing to call us. Right now it's a product with strong bones but real gaps: too many workflows that require human intervention, too little transparency for providers about what's happening with their requests, and a surface that doesn't yet feel like a coherent, unified experience as new capabilities get added. /p pWe're looking for a Senior UX Designer to own the experience end-to-end. This role is about more than shipping screens — it's about defining what it feels like to be a provider working with Datavant, and systematically reducing the friction that creates support tickets, delays, and frustration. Self-service is a core strategic bet: the more providers can accomplish on their own, the faster we scale and the better our economics look. You'll be the designer who makes that a reality. /p h3bWhat Provider Console Is /b /h3 pProvider Console is Datavant's unified provider-facing platform. Today it serves as the hub through which several products connect: /p ul liRequest Manager — providers submit, track, and manage ROI requests /li liProvider Exchange — delivery and billing integration for provider networks /li liHealthForms — patient-facing form submissions that feed into provider workflows /li liCertification Onboarding — credentialing, admin setup, and provider network enrollment /li liNotifications — automated communications keeping providers informed through the request lifecycle /li /ul pThe design challenge is twofold: each of these has its own history and logic, and your job is to make them feel like a single, coherent platform — while also pushing the product toward fewer phone calls, fewer emails, and more providers who can solve their own problems. /p h3bWhat You'll Do /b /h3 h3bPlatform Experience Information Architecture /b /h3 ul liDefine and maintain the overall experience architecture of Provider Console — how features connect, how providers navigate, and how new capabilities get introduced without adding cognitive load /li liIdentify and resolve inconsistencies across product surfaces that have grown independently — navigation patterns, terminology, interaction models /li liDesign for provider journeys that span multiple products, not just individual feature moments /li liBuild and maintain a shared component library and pattern documentation for Provider Console, in coordination with the broader design system /li /ul h3bSelf-Service Design /b /h3 ul liLead the design effort to reduce provider reliance on support — map where and why providers call or email today, and systematically design those friction points out /li liDesign transparent, real-time status experiences so providers always know where their request stands without asking /li liCreate onboarding and setup flows that enable providers to configure their own credentials, users, and preferences without implementation support /li liDesign proactive notification and alert systems that surface the right information at the right time, reducing the need for providers to go looking /li liEvaluate and design for progressive disclosure — showing providers the right level of complexity based on their role and context /li /ul h3bResearch Insight /b /h3 ul liConduct provider research — both with external provider organizations and internal teams who proxy for provider needs — to ground design decisions in real behavior /li liAnalyze support ticket data, call drivers, and AM escalations to identify the highest-impact self-service opportunities /li liRun usability testing on new workflows before they ship, with a particular focus on onboarding and first-time experiences /li liMaintain a clear point of view on what providers need most and bring that perspective into roadmap and prioritization conversations /li /ul h3bCollaboration Craft /b /h3 ul liPartner closely with the Provider Console PM, engineering team, and adjacent product teams (RM+, HealthForms, Provider Exchange) as new capabilities get integrated /li liWork with Solutions Consulting and Account Management teams who have direct provider relationships and field feedback daily /li liCommunicate design decisions clearly — including what you explored and why you landed where you did /li liPush for quality: specs that leave no room for ambiguity, prototypes that test what matters, and delivery that matches design intent /li /ul h3bWhat We're Looking For /b /h3 h3bRequired /b /h3 ul li5+ years of UX design experience, with a portfolio that shows platform thinking — not just individual features /li liDemonstrated experience designing multi-product or multi-surface platforms where consistency and navigation architecture were a core part of the challenge /li liA track record of designing for self-service: reducing the need for human intervention in complex workflows through better UX /li liStrong information architecture and interaction design skills — you think at the system level and the interaction level simultaneously /li liExperience conducting and synthesizing user research, including working with business stakeholders as proxies when direct access is limited /li liComfort working across product and engineering teams where your work has dependencies — and creating dependencies for others /li liStrong written and verbal communication; you can articulate design strategy, not just present comps /li /ul h3bNice to Have /b /h3 ul liExperience designing for B2B SaaS platforms where the end user is a professional in a complex domain (healthcare, legal, financial services, etc.) /li liFamiliarity with provider-facing healthcare workflows — credentialing, billing, prior authorization, or release of information /li liExperience designing notification and alert systems, or other proactive communication UX /li liComfort working with Figma, Figjam, and collaborating directly with engineers who work in component-based front-end frameworks /li /ul h3bWhat Success Looks Like /b /h3 h3bIn your first 90 days: /b /h3 ul liYou've mapped the current Provider Console experience end-to-end — including the seams between products — and identified the top 3–5 consistency and self-service gaps /li liYou understand what drives provider support contacts and have a hypothesis about which ones are design-solvable /li liYou've shipped one improvement and established trust with PM, engineering, and the AM/SC teams who interact with providers daily /li /ul h3bBy the end of your first year: /b /h3 ul liProvider Console feels like a coherent platform — not a collection of products stitched together — and you are the design authority behind that /li liAt least one major self-service workflow is live and measurably reducing support volume or AM time spent on provider questions /li liNew capabilities from RM+, HealthForms, and Provider Exchange have a clear, consistent integration pattern that you defined /li liProvider onboarding NPS or time-to-first-value has improved, with your design work as a contributing factor /li /ul h3bPerks of joining Datavant in Barcelona /b /h3 ul li25 vacation days /li liDaily in-office lunch stipend (and a fully stocked kitchen) /li liHybrid work model: 2 days/ week in our office in Gracia /li liCommitment to professional development opportunities /li liEmployee-led initiatives including annual company-wide innovation day DEI resource groups /li liComprehensive private health coverage w/ out-of-network reimbursements options /li liFlexible remuneration with Cobee (Restaurant, Transportation, Nursery) /li liPeer company recognition programs /li liMonthly educational lunch learns /li /ul pTo ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.br/This job is not eligible for employment sponsorship.br/Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.br/At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way.br/Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request here, by selecting the ‘Interview Accommodation Request’ category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case‑case basis. /p pFor more information about how we collect and use your data, please review our Privacy Policy. /p /p #J-18808-Ljbffr

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