Customer Service Representative - Contact Centre
hace 23 horas
Madrid
Are you passionate about fashion , obsessed with exceptional customer experience, and eager to represent a global luxury brand? Leader in premium fashion and lingerie, is looking for a Fashion Customer Representative who embodies confidence, style, and a true customer-first mindset. This is your chance to become the voice of a brand that inspires women worldwide—every interaction, every solution, every moment. At Concentrix, you won’t just answer questions — you’ll create memorable experiences, guide customers through our exquisite products, and become a true Brand Ambassador. Expect a dynamic, supportive environment where your passion for fashion, communication, and customer care becomes your superpower. Deliver exceptional customer support through phone, email, chat, and digital channels Log and manage all interactions within our systems, meeting SLA and quality standards Collaborate with Team Leaders, support teammates, and attend regular meetings Represent the brand spirit in every interaction — confident, elegant, and customer-obsessed C2 Dutch and advanced English skills Experience in customer service, ideally within a Contact Centre environment Able to navigate decisions with both customer needs and brand guidelines in mind Passion for fashion, styling, and helping customers feel their best We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. In this role, we offer benefits that help support your unique lifestyle: Full-time 39 hours/week permanent contract Rotative shifts between Monday - Saturday 9:00 to 18:00 Great office location in Barcelona Full paid training on the company and the project you'll be working on At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”