AI & Automation Business Analyst (Tarragona)
23 hours ago
Tarragona
Overview Solicitar este puesto es sencillo. Desplácese hacia abajo y haga clic en "Solicitar" para ser considerado para esta posición. Omega CRM Consulting is looking for an AI & Automation Business Analyst to collaborate with a top general pharmaceutical company. The AI & Automation Business Analyst supports the identification, qualification, design, and delivery of AI and automation initiatives in Human Pharma Services. The service focuses on business analysis, process improvement, stakeholder alignment, and practical understanding of digital solutions. This service connects business teams, champions, the delivery squad, and IT partners, ensuring that use cases are well-defined, feasible, and ready for implementation. It also strengthens internal ways of working and supports the structured growth of the squad and the AI & Automation Champions Community. Responsibilities Identify and structure AI and automation opportunities with stakeholders. Translate needs into clear requirements, user stories, and process documentation. Support qualification and prioritization based on value, feasibility, and scalability. Clarify ambiguous requests and turn ideas into actionable use cases. Process discovery and optimization: analyze workflows, pain points, and dependencies; define as‑is and to‑be processes; document business rules, exceptions, and operational impacts. Internal ways of working (squad, IAS / IAD): support definition and improvement of delivery processes; help structure the flow from intake to delivery; clarify roles, responsibilities, and collaboration models; ensure consistent tracking, documentation, and visibility of use cases. Delivery support and translation: translate business needs into clear inputs for technical teams; support backlog management, user story refinement, and testing preparation; align scope, risks, dependencies, and data requirements; act as a bridge between business and technical stakeholders. Support to Champions Community: shape ideas into structured opportunities; guide feasibility, scalability, and prioritization; improve communication and alignment between champions and the squad; support adoption by clarifying scope, value, and rollout needs. Documentation, governance & adoption: produce structured documentation (requirements, process maps, testing scenarios); ensure governance and transparency; support validation, UAT, and adoption planning (training, communication, readiness); reinforce responsible and scalable use of AI and automation. Required Competencies Business Analysis & Delivery: strong expertise in requirements gathering, process mapping, and stakeholder management; ability to move from ambiguous ideas to structured, delivery-ready inputs; experience in digital, AI, automation, or low-code environments; familiarity with Agile methodologies, backlog management, and tools such as Jira. AI & Automation Understanding: knowledge of AI and automation use cases and their applicability; familiarity with platforms like Power Platform, RPA, or Copilot Studio is a plus; ability to collaborate with technical teams (data, APIs, integrations); understanding of governance and regulated environments. Ways of Working: structured, proactive, and delivery-oriented mindset; comfortable working in evolving environments; strong ownership and ability to drive clarity and alignment. Soft Skills: clear communication across business and technical audiences; strong stakeholder management and facilitation; ability to challenge constructively and simplify complexity; collaborative, pragmatic, and solution-focused approach. Service Profile The role is a practical, hands-on Business Analyst with a strong delivery focus—not a purely theoretical profile. The candidate should bring structure and clarity to complex or undefined situations, improve processes and ways of working, work closely with stakeholders and delivery teams, and support both operational delivery and long-term scalability. Experience in AI, automation, or digital transformation environments is highly valuable, especially when combined with strong execution skills and a pragmatic mindset. What We Offer Permanent or contract engagement possibilities. Flexible schedule to balance professional and personal life. Trainings & certifications to improve skills and earn official certificates from our main partners. Flexible retribution and benefits (e.g., public transport ticket, meal vouchers, health insurance). About Omega Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data — all enhanced by AI. We form the largest Customer Experience Management (CXM) agency in Spain and, as part of the dentsu group, offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. xcskxlj We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit. #J-18808-Ljbffr