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At Verisure, we do something amazing every day. By protecting what matters most, we change lives for the better. We are the leading provider of professionally monitored security services with 24/7 response in Europe and Latin America. More than 6 million families and small businesses in 18 countries rely on our innovative technology to protect what matters most to them. We integrate product development, design, sales, installation services and a 24/7 professional monitoring solution. We have a track record of continuous growth, as well as exciting plans to continue expanding, transforming, and leading the market into the future. Our success depends on our people, and we invest in them every day. Working with Verisure is being part of an industry-leading, world-class company that has a strong entrepreneurial spirit. About the role We now have the opportunity for a IT Operations Technician to join our Technology Department. We are looking for a highly driven, talented and experienced developer. The role will be based at our new, additional, technology site in Alicante, Spain. Backed by over 1,700 technologists worldwide based across our three key technology centres – our primary technology hub in Geneva (Switzerland), supported by Madrid (Spain), and Malmö (Sweden), and powered by one of Europe’s largest IoT platforms, we’re building something big, and we’re just getting started in Alicante. The IT Operations team monitors and supports critical systems to ensure stability and minimize downtime. They handle alerts and incidents promptly, resolving issues whenever possible or escalating issues to the appropriate stakeholders, to restore services quickly and effectively. The team is essential for maintaining operational continuity and driving process improvements. Your responsibilities will include: Monitor IT systems and alerting platforms (e.g., Opsgenie, Helix, Jira) to detect incidents and anomalies. Register and categorize incoming incidents according to defined workflows and criteria. Perform initial impact assessment and apply predefined troubleshooting steps or scripts when available. Escalate incidents to second-level support or resolver groups following the escalation matrix. Communicate promptly major or critical incidents to the Coordinator and relevant stakeholders. Follow up on open incidents to ensure SLA compliance and accurate status updates. Document incidents clearly and completely, maintaining updated records. Participate in shift handovers to ensure continuity across 24x7 operations. Assist in maintaining operational documentation , including procedures, contact lists, and runbooks. Collaborate with peers and the Coordinator to improve incident handling processes and efficiency. Candidate Profile You are a detail-oriented Technician who ensures the first line of defense for critical IT systems. From detecting and categorizing incidents to escalating complex issues, you play a vital role in keeping operations running smoothly in a dynamic 24x7 environment. Essential Qualifications Basic understanding of IT concepts (networks, servers, applications). Familiarity with incident management tools (e.g., Jira, Opsgenie, Helix). Ability to follow structured workflows and escalation procedures. Strong attention to detail and accuracy in documentation. Fluent in Spanish and English (written and spoken). Availability for rotating shifts , including nights and weekends. Highly Valued Qualifications Previous experience in IT operations, monitoring, or service desk roles. Proficiency with tools such as Jira, Opsgenie, Helix. Competencies Customer Service Orientation: Ensures professional and empathetic communication with stakeholders. Adaptability: Handles dynamic environments and changing priorities. Continuous Learning: Open to acquiring new skills and improving processes. If you’re not sure you meet every requirement, we encourage you to apply anyway — you might have a good fit for this role or another opportunity within our team. Verisure will offer you Lunch included at our offices ️ You won’t need to pay for your daily meal when you are at the office! :) Dynamic and vibrant environment Our office is an open-plan space in which you will be able to interact with the best professional from different teams at all levels. International stakeholder projects Periodic team buildings! Because it’s important to have fun! Development: Tech Learning and Tech Career Plan Paid time off: 23 days and an additional bank of extra hours for even more flexibility. Strong fit with our Company DNA Passionate in Everything We Do: Our people bring a contagious energy and a sense of urgency that is unmistakable. We create a vision and inspire others around that vision with full engagement and focus. We are all-in, and we love what we do. Committed to Making a Difference: We are courageous, we deliver what we promise through hard work and resilience. We make a difference, through operating with discipline and doing what is needed. We are hands-on, and we aren’t afraid to get into the detail. We deliver results and we execute with excellence. Always Innovating: Our people make the impossible possible; it’s a continuous state of mind. We are purpose-driven, curious and we challenge the status quo. We believe good ideas travel, we share and reapply. We take smart risks, and we are not afraid to fail. We believe innovation can be big or small. Winning as a Team: We are determined to become number 1, and to do that we need to listen to one another, collaborate and work together. We play our part, fueled by a winning attitude and a fighting spirit. We celebrate our successes. We play to our strengths and our diversity to deliver even better outcomes, while developing and supporting one another. We believe that together we go further and that nothing is impossible. With Trust & Responsibility: Our people take responsibility for the people we protect. We are accountable and reliable. We role model operating with integrity. We trust and empower one another to do the right thing, always. We deliver on our promise through world-class expertise and meticulous know-how. And we do this with humility while being honoured to play such an important role in society. Diversity, inclusion, equity, and belonging at Verisure At Verisure, we are committed to fostering a diverse and inclusive workplace, recognising that diversity of thought and background only makes our teams stronger and more innovative. We reject all forms of discrimination and bias, and we believe in access to opportunities for everyone, regardless of gender, age, disability status, race, sexual orientation, or any other status. #J-18808-Ljbffr

Job Description Experience the power of a game-changing career Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Inside Sales Representative in Malaga (hybrid) , you will be part of our team of game-changers who are powering the brands of the future in the Tech industry. Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. What you will do in this role In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As a Inside Sales Representative in our team, you will: - Articulate clearly Partner Program value proposition and register new resellers into the program - Respond in a timely and accurate manner to calls/e-mails from resellers, routing onwards if appropriate. Drive answer when time need to find appropriate answer - Provide basic general information on products for inbound and outbound calls or e-mails - Detect High Business Opportunities - Act as the main point of entry for telephone contacts generated by partner telemarketing activities and campaigns - Process callout campaign based on a predefined list of resellers - Process specific marketing on products and services Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you: - Are native or bilingual in Dutch and advanced in English - Have outstanding communication skills (verbal and written) - Have previous B2B sales experience - Are positive, goal and target orientated - Are comfortable speaking with business users at all levels - Are a strong individual contributor as well as a team player - Can handle project tasks with minimal direction and supervision - Are highly organized and detail oriented - Can prioritize workload. Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role. What’s in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle: - Full-time 39 hours/week permanent contract: Monday to Friday, from 09:00 to 18:00 - Salary 21,100 EUR gross/year + up to 7,400 EUR bonus /year - Great office location in Benalmadena - Full paid training on the company and the project you'll be working on - Career development programs, specialized courses Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R

Experience the power of a game-changing career Siga leyendo para comprender completamente lo que este trabajo requiere en cuanto a habilidades y experiencia. Si su perfil encaja, presente su candidatura. Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Sales Development Representative in Malaga (On-site) , you will be part of our team of game-changers who are powering the brands of the future in tech where you will drive the sales cycle, nurture client relationships and showcase your expertise in advanced cloud technologies. Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. What you will do in this role In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As an Sales Development Representative on our team, you will: - Be the first contact point for many customers, deliver a strong first impression, cultivate and expand a portfolio of clients, leveraging your sales expertise - Serve as a trusted advisor, guiding businesses in adopting advanced cloud technologies - Drive revenue growth by identifying and capitalizing on opportunities to fulfil small and medium sized businesses needs of our client's leading cloud technologies - Maximize up-sell and cross-sell opportunities collaborating with Solution Specialists and Partner Connection Managers - Collect feedback from customers and articulate it back to the business: “Voice of customer.” Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you: - Are bilingual or proficient in Dutch plus fluent in English - Have 1-2 years’ experience in IT sales with a proven track record of success and/or sales account management or customer management experience - Have experience using Microsoft Office Suite applications and Client Relationship Management systems such as Dynamics 365, Salesforce, etc. It would be a plus if you: - Have experience working with or selling MS Azure, Office 365, Dynamics 365 or similar solutions - Have Microsoft Fundamentals certification on MS Azure, Modern Workplace and/or BizApps Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role. What’s in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle: - Full time 39h/week permanent contract: Monday to Friday, from 09:00 to 18:00 - Base salary of 25,250 euros gross/year + a bonus of up to 4,000 euros gross/year, private medical insurance - Relocation support* - Full-time Spanish contract, we also help you with what you need to start working and living in Spain - Full paid training for the company and the products you will be working on - A modern centrally placed office in Benalmadena, right next to the beach area Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. xiphteb All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R1670785