Operations Manager - GXO Logistics, Inc.
hace 6 días
Madrid
The Operations Manager for the area of implementations & new projects ensures the successful execution of logistics operations during the launch of new customers or activities. Acting as an on-the-ground operational leader, they coordinate resources, enforce process compliance, and drive continuous improvement. They serve as the operational point of reference during critical ramp-up phases, ensuring performance, quality, and alignment with standards. Key Responsibilities Operational Launch Management • Organize and oversee logistics operations during new customer or activity implementations., • Define and allocate necessary resources (staff, equipment, storage areas)., • Ensure teams are properly sized, trained, and prepared., • Coordinate actions across operations, IT, quality, and project teams., • Supervise field operations and ensure adherence to defined processes. Process Compliance & Performance Monitoring • Enforce strict application of logistics procedures (inbound, picking, shipping, returns)., • Monitor compliance with internal and customer standards., • Detect deviations and implement immediate corrective actions., • Track and analyze key performance indicators (KPIs). Auditing & Continuous Improvement • Conduct regular audits of field operations and practices., • Analyze root causes of inefficiencies or delays., • Propose and implement action plans to improve quality, productivity, and safety., • Capture lessons learned for future implementations. Team Supervision & Engagement • Lead a team of 3 (coordinators, supervisors, or technicians)., • Organize schedules, assign tasks, and set objectives., • Support team development and foster motivation., • Facilitate team meetings and ensure effective communication and reporting. Training & Documentation • Train teams on new processes and best practices., • Ensure clear understanding and application of instructions., • Act as the liaison between field operations and support functions (Quality, IT, HR). Qualifications • 3–7 years of experience in operational logistics roles, ideally in 3PL or multi-client environments., • Proven experience in supervising field teams and managing operational ramp-ups., • Strong organizational skills and adherence to procedures., • Proficiency in logistics systems and IT tools. Skills • Solid knowledge of logistics operations (receiving, picking, shipping, inventory)., • Operational leadership and team coordination., • Analytical mindset with the ability to identify issues and propose solutions., • Results-oriented with strong prioritization and responsiveness., • Excellent interpersonal and communication skills., • Proactive, structured, and adaptable in dynamic environments., • Availability for travel to centers within Spain.