Spanish Speaking iRobot Support Specialist - Work In Sofia, Bulgaria
1 day ago
Granada
ph3Spanish Speaking iRobot Support Specialist /h3 pAbout Mercier Consultancy Group /p pMercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with leading global brands across a wide range of industries. With a strong presence across the European continent, we specialise in placing professionals in rewarding, career-defining roles that align with their skills, languages, and ambitions. At Mercier Consultancy Group, we are committed to delivering a seamless, supportive recruitment experience from first contact through to successful placement and beyond. /p h3Job Overview /h3 pWe are actively seeking a passionate and technically minded Spanish Speaking iRobot Support Specialist to join our growing consumer electronics support team based on‑site in Sofia, Bulgaria. This is a fantastic opportunity for Spanish‑speaking professionals who are enthusiastic about cutting‑edge smart home technology and robotics to build a meaningful career in one of the most exciting sectors in consumer electronics today. If you are looking for Spanish‑speaking jobs that combine your language skills with a genuine passion for innovative technology, the Spanish Speaking iRobot Support Specialist position in Bulgaria is the perfect next step for you. /p h3Key Responsibilities /h3 ul liDeliver high-quality technical support and customer service to Spanish‑speaking end‑users of iRobot consumer electronics products, including robotic vacuum cleaners and smart home devices, via phone, email, and live chat. /li liDiagnose and troubleshoot hardware and software issues related to iRobot devices, guiding customers through step‑by‑step resolution processes in a clear and professional manner. /li liAssist customers with product setup, Wi‑Fi connectivity, app integration, firmware updates, and general usage queries specific to iRobot consumer electronics. /li liAccurately log all customer interactions, technical issues, and resolutions into the company’s CRM and ticketing systems, maintaining thorough and precise records. /li liEscalate complex or unresolved technical cases to the appropriate second‑line or engineering support teams, ensuring seamless follow‑up and customer satisfaction. /li liStay continuously up to date with the latest iRobot product releases, firmware changes, and consumer electronics industry developments through ongoing training and internal knowledge resources. /li liContribute proactively to team knowledge bases, FAQ documents, and internal support guides to improve the overall efficiency of the consumer electronics support operation. /li liConsistently meet or exceed defined KPIs including customer satisfaction scores, first‑contact resolution rates, and average handling times within a fast‑paced consumer electronics environment. /li /ul h3Requirements /h3 ul liNative or fluent Spanish language skills, both spoken and written, are essential for this role — all customer interactions will be conducted in Spanish. /li liValid EU passport is mandatory. /li liA strong interest in consumer electronics, smart home technology, robotics, or related technical fields is highly desirable. /li liPrevious experience in a customer support, technical helpdesk, or consumer electronics service environment is an advantage, though full training will be provided. /li liSolid computer literacy, including confidence navigating CRM platforms, support ticketing tools, and standard office applications. /li liExcellent communication, empathy, and problem‑solving skills with a genuine commitment to delivering outstanding customer experiences. /li liAbility to work on‑site at our Sofia, Bulgaria location and adapt to shift‑based working schedules as required. /li /ul h3Benefits /h3 ul liCompetitive monthly salary reflective of your skills and experience in the consumer electronics support sector. /li liFully paid training provided by industry experts to ensure you are confident and fully prepared from day one. /li liComprehensive health insurance coverage for your peace of mind. /li liFully paid relocation package including return flight, airport transfer, and hotel accommodation to make your move to Bulgaria stress‑free and straightforward. /li liMonthly performance bonus rewarding your dedication, quality of work, and achievement of key targets. /li li€1,500 signing bonus (one‑time) awarded to all successful new hires joining Mercier Consultancy Group. /li liAnd more, including ongoing career development opportunities, a multicultural and supportive team environment, and the chance to grow within a thriving international organisation. /li /ul /p #J-18808-Ljbffr