Spanish Customer Support Expert - Relocate to Greece!
hace 6 horas
Zamora
Workster is partnering with one of the largest global outsourcing companies to recruit Spanish-speaking Customer Support Experts for various international projects across multiple industries. These roles support major global companies in areas such as social media, digital communication, mobility, online payments, cybersecurity, e-commerce, and consumer electronics, all without disclosing brand names. Your Role As a Customer Support Expert, you will help users across different platforms and services, ensuring a smooth, safe, and high-quality experience. You will: - Assist users with empathy, accuracy, and efficiency - Stay informed about the specific project’s policies, products, and guidelines - Make balanced, policy-aligned decisions while maintaining user satisfaction - Communicate clearly and professionally, in writing and verbally - Investigate and resolve inquiries related to accounts, usage, and service issues - Respond to user questions with high quality, speed, and empathy - Use your market knowledge to spot trends and recommend scalable improvements - Analyze incoming data to enhance the overall user experience - Support enforcement of platform or service rules when required - Review reported content or cases within agreed timeframes - Identify workflow inefficiencies and suggest process improvements - Recognize patterns and escalate cases when necessary Your Qualifications - C1 level Spanish - Good English (B2) - Availability for remote roles within Greece or for office-based positions in Athens (depending on the project) - Customer Support experience is a plus - Ability to work independently and collaboratively - Strong problem-solving and critical thinking skills - Flexibility and adaptability to policy and process changes - Confident computer and internet skills - Ability to provide required documentation (ID/Passport, Birth Certificate) The Offer - Multiple project options, matched to your skills and preferences - Remote positions anywhere in Greece and onsite roles in Athens - Relocation package for Athens-based roles (flight, hotel stay, and housing assistance) - Competitive salary + performance bonuses - Rotational shifts depending on the project - Diverse and multicultural work environment - Full training, continuous support, and strong career development opportunities