Desk Side Engineer
il y a 5 jours
Madrid
What do you need to fulfill this job? We are seeking a highly skilled Desk Side Engineer to join our team. The Desk Side Engineer assists customers, end users, and operating staff with technical support for desktop computers, applications, and related technology. This role requires interaction with multiple levels of end users, managers, VIPs, and local technical staff. Key Responsibilities: • Technical Support: Provide technical support for desktop/laptop/workstation, basic connectivity (wired and wireless), PDAs, BlackBerrys, and printers., • Software Troubleshooting: Diagnose and resolve software issues, including installation, configuration, reconfiguration, or reinstallation of software., • System Imaging: Reimage computers/hard drives in accordance with customer standards., • IMACD Functions: Perform installation, move, add, change, and decommission (IMACD) functions., • Backup and Restore: Backup and restore settings and perform associated systems administration activities., • Issue Resolution: Take ownership of issues from end-to-end to reach a resolution for all appropriate requests and incidents., • Ticket Management: Categorize and prioritize end user support requests using a Remedy ticketing system., • Equipment Handling: Move equipment associated with escalated help desk incidents and service requests., • Asset Inventory: Perform asset inventory activities as needed., • Training: Train and orient staff on the use of hardware and software., • System Upgrades: Recommend and/or perform system upgrades to ensure longevity., • Other Duties: Perform other duties as assigned. Desired Experience: • Certifications: Preferred Dell/HP Certified Technician for ordering parts through OEM and parts replacement., • Microsoft Skills: Strong skills in Microsoft Office (Outlook, Word, Excel) and Microsoft operating system installation and troubleshooting., • Experience: Minimum of 4 years of experience in hardware, software, and networking implementation and troubleshooting in a Helpdesk or Deskside Support environment, with an emphasis on Apple/Mac support., • Casper Support: Experience supporting Casper for deployments and software management., • Virtual Desktops: Experience supporting virtual desktops., • SCCM Troubleshooting: Experience in SCCM level 1 troubleshooting., • Break/Fix Skills: Strong break/fix skills for desktops, workstations, notebooks, and printers., • IT Services: Broad experience in IT-related services with a basic understanding of networks, Intel servers, and telecoms., • Customer Service: Strong customer service skills and the ability to provide consistent, excellent support to staff at various management levels., • Communication Skills: Strong written and verbal communication skills., • Detail-Oriented: Must be detail-oriented and self-motivated., • Security Check: Ability to successfully pass a background security check., • Remote Support: Experience including remote control of PCs and video conferencing knowledge., • Tape Media Handling: Handling of tape media and basic backup loading techniques., • On-Call Support: Rotational on-call for executive support., • Asset Management: Coordination with the client asset management group for procurement of new hardware and tracking of hardware using a client-provided database system., • Hardware Imaging: Imaging of hardware, primarily on Windows 7., • Asset Refresh: Planning, scheduling, and assignment of asset refresh engagements., • Hardware Retrieval: Retrieval of hardware for client terminations and job transfers., • Disposal Coordination: Disposal of hardware in coordination with the client's physical disposal agency., • Inventory Reporting: Monthly inventory database reporting with in-stock assets using a database system equivalent to Tivoli Asset Manager. About HCLTech: We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey in advancing the technological world through innovation and creativity. Why Us? • We offer End-to-end digital transformation expertise that helps clients from strategy through execution. We work with the biggest brands, offering the opportunity to be a part of industry-leading work., • We are invested in your growth, offering learning and career development opportunities at every level to help you find your spark., • We offer freedom and flexibility on the job, empowering our employees to make decisions., • We offer a virtual-first work environment, promoting a good work-life balance and real flexibility Our company is extremely diverse with representation of 165 nationalities., • We offer the opportunity to work with colleagues across the globe., • We are a certified great place to work and a top employer in 25 countries including Romania, offering a positive work environment that values employee recognition and respect. If you have a valid disability certificate, Certificate of Disability in Force, please contact us. Among HCL's principles we would like to highlight diversity and inclusion as a strength in our values and practices. To achieve all our objectives, it intends to attract, develop, and retain different profiles, assuming diversity as a key factor and differentiator of fundamental innovation in our organization. We welcome and value all people, and we are committed to the inclusion and sense of belonging of each person who is part of HCL. • HCL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
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