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  • Senior Sales Manager- Four Seasons Spain Collection
    Senior Sales Manager- Four Seasons Spain Collection
    hace 5 días
    Jornada completa
    Centro, Madrid

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About the role Four Seasons Spain Collection is seeking a dynamic Senior Sales Manager to join the team. Based at Madrid, the Senior Sales Manager is responsible for driving revenue growth for Four Seasons Spain Collection, representing the Madrid and Mallorca properties with a strategic focus on the North America and Canada markets. The role manages leisure, strengthens brand presence, and collaborates closely with internal teams to deliver exceptional client experiences, while reporting to the Director of Sales and Associate Director of Sales at each property. What you will do • To implement all sales action plans related to US &Canada FIT leisure segment and assigned geographical areas, in line with the approved Marketing Plan., • To actively contribute to the achievement of departmental goals and budgeted revenue targets., • To proactively solicit leisure FIT business for rooms and related hotel services through direct sales activities targeting US-based &Canada based travel advisors, luxury consortia, and leisure partners., • To design and execute strategic sales action plans specifically focused on the US &Canada FIT leisure segment., • To closely monitor account revenue and business production for US FIT leisure accounts, including travel advisors, consortia, luxury agencies, and key production partners., • To maximize up-selling and cross-selling opportunities whenever possible., • To attend relevant work-related functions and promotional events (e.g. trade shows) and actively promote hotel products and services., • To plan and conduct sales trips to major market areas, with prior approval from the Director of Sales and Associate Director of Sales of both properties, visit existing and potential accounts within assigned territories., • To report to the Director of Sales and Associate Director of Sales of both properties on potential market and segment requiring additional sales coverage., • To review direct competitors and conduct ongoing market and industry research., • To work closely with office support staff to maintain both hotel database and Central Information System in an efficient and accurate manner., • To complete and submit weekly Golden S&C sales call reports in a timely manner., • To conduct telemarketing activities and perform research using internet and internal resources to identify, qualify, and develop new accounts., • To project a professional and positive image when representing both hotels at all times., • To host corporate familiarization trips, conduct hotel tours, attend trade shows, sales trips, and webinars, and provide support to colleagues as required., • To carry out any other duties as assigned by the Director of Sales and Associate Directors of Sales of both properties., • To maintain a high level of market exposure for the hotel through direct sales efforts, telephone, email, and written communications., • To strive to meet and exceed sales targets established by the Director of Sales and Associate Director of Sales., • To carry out day-to-day sales activities within the US &Canada FIT leisure market in accordance with established policies and procedures., • To develop new accounts by analyzing business potential, client needs, and purchasing behaviors., • To conduct site inspections for prospective and existing clients., • To liaise with all Worldwide Sales Offices (WSOs) to generate and follow up on potential sales leads. What you bring • Bachelor’s degree in Marketing, Business Administration, Hospitality, or a related field., • Minimum 2–5 years of experience in hotel sales, including at least 1 year in a similar capacity in a luxury brand., • A proactive and customer-oriented mind set with a proven track record of achieving sales targets and driving revenue growth in the luxury hospitality sector., • Strong communication, negotiation, and interpersonal skills., • Strong organizational and time-management capabilities with the ability to prioritise and manage multiple accounts in a detailed manner., • Ability to work independently and collaboratively is key., • Fluency in English and Spanish required, • Must hold a valid work authorization for Spain What we offer: • Competitive Salary, wages, and a comprehensive benefits package., • Excellent Training and Development opportunities., • Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program)., • Complimentary Dry Cleaning for Employee Uniforms., • 22 working days of vacation, and the day of the birthday free., • Complimentary Private Health insurance., • Complimentary Employee Meals. Schedule & Hours: This is a full-time position. La empresa History comes to life with vibrant modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historical buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, a four-level spa and a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to Madrid.

    ¡Incorporación inmediata!
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  • Recepcionista Hotel 5 - Logroño, La Rioja
    Recepcionista Hotel 5 - Logroño, La Rioja
    hace 5 días
    Jornada completa
    Alcobendas

    Bienvenid@ a Eurostars Hotel Company, La Industria de la Felicidad Eurostars Hotel Company es la cadena hotelera de Grupo Hotusa del que forman parte las marcas Eurostars Hotels, Áurea Hotels, Exe Hotels, Ikonik Hotels, Crisol Hotels, Dorma Hotels y Tandem Suites. Actualmente, nuestro porfolio cuenta con 303 hoteles con presencia en 24 países de todo el mundo. Nuestra actividad está avalada por un importante know how que se refleja en todos los ámbitos, desde la gestión hotelera a los valores de marca o al cuidado en la experiencia del huésped. Estamos convencidos de que el éxito de una empresa reside en el desarrollo del talento y la ilusión del equipo humano que lo forma. Por ello, buscamos personas que sientan pasión por su trabajo y que quieran crecer con nosotros. ¿Quieres unirte a la Industria de la felicidad? Buscamos un/a Recepcionista para nuestro hotel 5, Áurea Palacio de Correos, ubicado en Logroño, La Rioja . ¿De qué serás responsable? Gestión de las reservas de habitaciones. Optimización de los recursos con el objetivo de ofrecer la mejor calidad en la atención al cliente. Check in y check out de huéspedes. Atención telefónica y gestión de peticiones o incidencias. Ofrecer un excelente servicio al cliente. ¿Qué buscamos? Estudios en turismo. Experiencia en hoteles de similar categoría. Nivel de inglés alto y valorable segundo idioma. ¿Qué ofrecemos? En Eurostars Hotel Company podrás formar parte de una empresa líder en el sector travel, en continuo crecimiento y expansión global, que apuesta por el constante desarrollo profesional de su equipo. Además, al formar parte de Eurostars Hotel Company podrás disfrutar de los siguientes beneficios: 50% de descuento en nuestros hoteles de alta gama: Podrás beneficiarte de descuentos de hasta el 50% en todos nuestros magníficos hoteles 4/5* alrededor del mundo y hasta un 20% para tus familiares. Formación The Power Business School: Acceso 100% gratuito e ilimitado a todas las formaciones (MBA, digital, ofimática, Skills etc) de la mano de nuestro partner The Power Business School, la escuela de negocios online nº 1 del mercado e impartida por los mejores profesionales en activo del sector. Acceso a nuestro Club del Empleado: donde podrás beneficiarte de diferentes tipos de descuentos y ventajas de todo tipo (ocio, tecnología, deporte, moda etc). Disfrutar de noches de hotel gratis: con el Programa de referenciados de Eurostars Hotel Company, recompensamos las recomendaciones que se transforman en contrataciones. Si recomiendas a alguien y le contratamos, recibes noches de hotel gratis. Si este proyecto te interesa y crees que encajas en el perfil, nos encantaría que apliques a la posición. O, si conoces a alguien que le pueda interesar, no dudes en compartir esta oferta.

    Sin experiencia
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  • Reservations Agent French Part-time CRO Madrid
    Reservations Agent French Part-time CRO Madrid
    hace 5 días
    Jornada completa
    Tetuán, Madrid

    Are you passionate about hospitality and the art of welcoming? Join the Reservation Department Minor Hotels in Madrid and start your professional career in one of the largest international groups in the hotel sector, with around 530 hotels and resorts worldwide. At Minor Hotels, our employees are one of our most important assets. Your passion, leadership, motivation and daily dedication to delivering excellent service are the reason for our success. ROLE AND RESPONSABILITIES: As a Booking Agent (M/F), you will report to the Supervisor of Central Reservation Office of Minor Hotels in Madrid and will be responsible for ensuring compliance with the reservation service in the different channels, direct or indirect, from the reservation request until its confirmation, provide information about the hotels, products and services offered. He will also be responsible for carrying out up-selling and cross-selling actions, actively contributing to the increase in revenue and decisively exceeding customer expectations, guaranteeing an excellent service. We are recruiting BOOKING AGENT (M/F) to our offices in Madrid WE LOOK FOR CANDIDATES WITH: Flexibility, Proactivity and liking to work by objectives; Excellent communication skills; Schedule Flexibility; Training in Hospitality, Tourism or similar (preferential factor); Sales skills (experience in reservation management or in the commercial area will be valued); Experience in customer service (preferential factor); Knowledge of French is a must; Availability to carry out full-time face-to-face functions Computer knowledge: Microsoft Office, Internet, Database, etc. WE OFFER: Integration in a dynamic team, focused on a service of excellence Remuneration compatible with the role Continuous Training Plan to enhance career development Access to the e-learning training platform Possibility of functional, national and/or international mobility Incentives and Benefits Plan 16 hours per week Leisure: Special rates for employees, family and friends in the several services of the Minor, National and International Group. Accommodation . F&B, among others; Credits awarded based on years of service to convert stays or meals at Minor, National and International Group hotels, resorts and restaurants Health and wellness: Health insurance This could be your opportunity to start a professional career in one of the largest international groups in the hotel sector. We count on you!

    Inscripción fácil
  • Reservations Agent German Part Time CRO Madrid
    Reservations Agent German Part Time CRO Madrid
    hace 5 días
    Jornada completa
    Tetuán, Madrid

    Are you passionate about hospitality and the art of welcoming? Join the Reservation Department Minor Hotels in Madrid and start your professional career in one of the largest international groups in the hotel sector, with around 530 hotels and resorts worldwide. At Minor Hotels, our employees are one of our most important assets. Your passion, leadership, motivation and daily dedication to delivering excellent service are the reason for our success. ROLE AND RESPONSABILITIES: As a Booking Agent (M/F), you will report to the Supervisor of Central Reservation Office of Minor Hotels in Madrid and will be responsible for ensuring compliance with the reservation service in the different channels, direct or indirect, from the reservation request until its confirmation, provide information about the hotels, products and services offered. He will also be responsible for carrying out up-selling and cross-selling actions, actively contributing to the increase in revenue and decisively exceeding customer expectations, guaranteeing an excellent service. We are recruiting BOOKING AGENT (M/F) to our offices in Madrid WE LOOK FOR CANDIDATES WITH: Flexibility, Proactivity and liking to work by objectives; Excellent communication skills; Schedule Flexibility; Training in Hospitality, Tourism or similar (preferential factor); Sales skills (experience in reservation management or in the commercial area will be valued); Experience in customer service (preferential factor); Knowledge of German is a must; Computer knowledge: Microsoft Office, Internet, Database, etc. WE OFFER: Integration in a dynamic team, focused on a service of excellence Remuneration compatible with the role Continuous Training Plan to enhance career development Access to the e-learning training platform Possibility of functional, national and/or international mobility Incentives and Benefits Plan 16 hours per week. From friday to sunday Leisure: Special rates for employees, family and friends in the several services of the Minor, National and International Group. Accommodation . F&B, among others; Credits awarded based on years of service to convert stays or meals at Minor, National and International Group hotels, resorts and restaurants Health and wellness: Health insurance This could be your opportunity to start a professional career in one of the largest international groups in the hotel sector. We count on you!

    Inscripción fácil
  • Reservations Agent Italian Part-time CRO Madrid
    Reservations Agent Italian Part-time CRO Madrid
    hace 5 días
    Jornada completa
    Tetuán, Madrid

    Are you passionate about hospitality and the art of welcoming? Join the Reservation Department Minor Hotels in Madrid and start your professional career in one of the largest international groups in the hotel sector, with around 530 hotels and resorts worldwide. At Minor Hotels, our employees are one of our most important assets. Your passion, leadership, motivation and daily dedication to delivering excellent service are the reason for our success. ROLE AND RESPONSABILITIES: As a Booking Agent (M/F), you will report to the Supervisor of Central Reservation Office of Minor Hotels in Madrid and will be responsible for ensuring compliance with the reservation service in the different channels, direct or indirect, from the reservation request until its confirmation, provide information about the hotels, products and services offered. He will also be responsible for carrying out up-selling and cross-selling actions, actively contributing to the increase in revenue and decisively exceeding customer expectations, guaranteeing an excellent service. We are recruiting BOOKING AGENT (M/F) to our offices in Madrid WE LOOK FOR CANDIDATES WITH: . Flexibility, Proactivity and liking to work by objectives; . Excellent communication skills; . Schedule Flexibility; . Training in Hospitality, Tourism or similar (preferential factor); . Sales skills (experience in reservation management or in the commercial area will be valued); . Experience in customer service (preferential factor); . Knowledge of Italian is a must; . Availability to carry out full-time face-to-face functions . Computer knowledge: Microsoft Office, Internet, Database, etc. WE OFFER: - Integration in a dynamic team, focused on a service of excellence - Remuneration compatible with the role - Continuous Training Plan to enhance career development - Access to the e-learning training platform - Possibility of functional, national and/or international mobility - Incentives and Benefits Plan - 16 hours per week Leisure: . Special rates for employees, family and friends in the several services of the Minor, National and International Group. Accommodation . F&B, among others; . Credits awarded based on years of service to convert stays or meals at Minor, National and International Group hotels, resorts and restaurants Health and wellness: . Health insurance This could be your opportunity to start a professional career in one of the largest international groups in the hotel sector. We count on you!

    Inscripción fácil
  • PubCrawl Tour Guide
    PubCrawl Tour Guide
    hace 9 días
    €750–€1300 mensual
    Jornada parcial
    Centro, Madrid

    Pub Crawl Tour Leader We’re looking for energetic, outgoing, and people-loving personalities who thrive in social environments and feel confident presenting and selling our nightlife experience in Madrid. If you enjoy connecting with travelers from around the world, creating good vibes, and driving an unforgettable night out, this role is for you. We need team players with strong common sense, responsibility, and a proactive mindset — people who can communicate well, English speakers, and feel comfortable working night shifts in lively hostel and club settings. You’ll be leading icebreaker activities, building group energy, and guiding our guests through our curated bar and club route each night. The job has two key components: Hostel Outreach & Icebreaker Activities You’ll visit our partner hostels, promote and sell the experience, and host fun icebreaker games that encourage guests to socialize before the night starts. Night Route Leadership You’ll guide the group through the bars and clubs on the night’s itinerary, create a strong group atmosphere, keep the energy high, and ensure the schedule runs smoothly. We’re looking for candidates with an excellent attitude, optimism, strong communication skills, and a genuine desire to deliver a high-quality experience every night. If you’re responsible, enthusiastic, and excited to be part of Madrid’s nightlife scene, we’d love to meet you.

    ¡Incorporación inmediata!
    Sin experiencia
    Inscripción fácil
  • Reservations Agent Dutch Part-time CRO Madrid
    Reservations Agent Dutch Part-time CRO Madrid
    hace 5 días
    Jornada completa
    Tetuán, Madrid

    Are you passionate about hospitality and the art of welcoming? Join the Reservation Department Minor Hotels in Madrid and start your professional career in one of the largest international groups in the hotel sector, with around 530 hotels and resorts worldwide. At Minor Hotels, our employees are one of our most important assets. Your passion, leadership, motivation and daily dedication to delivering excellent service are the reason for our success. ROLE AND RESPONSABILITIES: As a Booking Agent (M/F), you will report to the Supervisor of Central Reservation Office of Minor Hotels in Madrid and will be responsible for ensuring compliance with the reservation service in the different channels, direct or indirect, from the reservation request until its confirmation, provide information about the hotels, products and services offered. He will also be responsible for carrying out up-selling and cross-selling actions, actively contributing to the increase in revenue and decisively exceeding customer expectations, guaranteeing an excellent service. We are recruiting BOOKING AGENT (M/F) to our offices in Madrid WE LOOK FOR CANDIDATES WITH: Flexibility, Proactivity and liking to work by objectives; Excellent communication skills; Schedule Flexibility; Training in Hospitality, Tourism or similar (preferential factor); Sales skills (experience in reservation management or in the commercial area will be valued); Experience in customer service (preferential factor); Knowledge of Dutch is a must; Computer knowledge: Microsoft Office, Internet, Database, etc. WE OFFER: Integration in a dynamic team, focused on a service of excellence Remuneration compatible with the role Continuous Training Plan to enhance career development Access to the e-learning training platform Possibility of functional, national and/or international mobility Incentives and Benefits Plan 16 hours per week. From friday to sunday Leisure: Special rates for employees, family and friends in the several services of the Minor, National and International Group. Accommodation . F&B, among others; Credits awarded based on years of service to convert stays or meals at Minor, National and International Group hotels, resorts and restaurants Health and wellness: Health insurance This could be your opportunity to start a professional career in one of the largest international groups in the hotel sector. We count on you!

    Inscripción fácil
  • English Teacher in Madrid 2026/2027
    English Teacher in Madrid 2026/2027
    hace 9 días
    €15–€20 por hora
    Jornada parcial
    Carabanchel, Madrid

    Here at La Casita de Inglés, we believe that learning should be fun! We teach English to children through games, arts & crafts, singing and dancing, theatre, yoga and baking! Almost all of the planning is provided for you, with teachers only having to tailor some of the ideas provided to them related to the topic of the week (outer space, sports, science, food, mindfulness, music, nature, etc.) to their specific groups. We don’t carry out exams and only require teachers to fill out progress reports every trimester. Classes are small and interactive, with a maximum of 8 children per class in our after-school programme (although this number can occasionally reach a maximum of 10 if students need to make up on any given week). Our after-school program generally runs from: Mondays through Friday 17:30-19:30 (16€/hour GROSS), and 11:00 - 13:00 on Saturdays and Sundays (21.4€/hour GROSS). It is not necessary to work every day, although we prefer you work with us for a minimum of 2-3 shifts per week. There is also the option to work in our many camps and workshops that run throughout the year, as well as great opportunity for growth within the company: managerial roles, using hobbies or talents you may have to organize workshops or even joining us at our central office. We’re currently looking for teachers for the below permenant shifts: • Mondays - Fridays: 17:30-19:30, • Saturdays and Sundays: 11:00 - 13:00 What we’re looking for: Fun, creative and enthusiastic teachers who love working with kids. You must also have at least six months of experience teaching or working with children in a professional capacity (not just babysitting or nannying, for example), as well as a perfect NATIVE English accent/C2 English certificate and accent from any English speaking country.

    Inscripción fácil
  • Recepcionista Hotel 4 - Haro, La Rioja
    Recepcionista Hotel 4 - Haro, La Rioja
    hace 6 días
    Jornada completa
    Alcobendas

    Bienvenid@ a Eurostars Hotel Company, La Industria de la Felicidad Eurostars Hotel Company es la cadena hotelera de Grupo Hotusa del que forman parte las marcas Eurostars Hotels, Áurea Hotels, Exe Hotels, Ikonik Hotels, Crisol Hotels, Dorma Hotels y Tandem Suites. Actualmente, nuestro porfolio cuenta con 303 hoteles con presencia en 24 países de todo el mundo. Nuestra actividad está avalada por un importante know how que se refleja en todos los ámbitos, desde la gestión hotelera a los valores de marca o al cuidado en la experiencia del huésped. Estamos convencidos de que el éxito de una empresa reside en el desarrollo del talento y la ilusión del equipo humano que lo forma. Por ello, buscamos personas que sientan pasión por su trabajo y que quieran crecer con nosotros. ¿Quieres unirte a la Industria de la felicidad? Buscamos un/a Recepcionista para nuestro hotel Eurostars 4* ubicado en Haro, La Rioja . ¿De qué serás responsable? Gestión de las reservas de habitaciones. Optimización de los recursos con el objetivo de ofrecer la mejor calidad en la atención al cliente. Check in y check out de huéspedes. Atención telefónica y gestión de peticiones o incidencias. Ofrecer un excelente servicio al cliente. ¿Qué buscamos? Estudios en turismo. Experiencia en hoteles de similar categoría. Nivel de inglés alto y valorable segundo idioma. ¿Qué ofrecemos? En Eurostars Hotel Company podrás formar parte de una empresa líder en el sector travel, en continuo crecimiento y expansión global, que apuesta por el constante desarrollo profesional de su equipo. Además, al formar parte de Eurostars Hotel Company podrás disfrutar de los siguientes beneficios: 50% de descuento en nuestros hoteles de alta gama: Podrás beneficiarte de descuentos de hasta el 50% en todos nuestros magníficos hoteles 4/5 alrededor del mundo y hasta un 20% para tus familiares. Formación The Power Business School: Acceso 100% gratuito e ilimitado a todas las formaciones (MBA, digital, ofimática, Skills etc) de la mano de nuestro partner The Power Business School, la escuela de negocios online nº 1 del mercado e impartida por los mejores profesionales en activo del sector. Acceso a nuestro Club del Empleado: donde podrás beneficiarte de diferentes tipos de descuentos y ventajas de todo tipo (ocio, tecnología, deporte, moda etc). Disfrutar de noches de hotel gratis: con el Programa de referenciados de Eurostars Hotel Company, recompensamos las recomendaciones que se transforman en contrataciones. Si recomiendas a alguien y le contratamos, recibes noches de hotel gratis. Si este proyecto te interesa y crees que encajas en el perfil, nos encantaría que apliques a la posición. O, si conoces a alguien que le pueda interesar, no dudes en compartir esta oferta.

    Sin experiencia
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  • Recepcionista de Hotel
    Recepcionista de Hotel
    hace 13 días
    Jornada completa
    Tetuán, Madrid

    Buscamos una persona organizada y amable para unirse a nuestro equipo en el puesto de Recepcionista de Hotel. Tu papel será crucial para garantizar una experiencia excepcional a nuestros huéspedes desde el momento de su llegada hasta su partida. Responsabilidades principales: • Atender a los huéspedes con una actitud profesional y cortés, proporcionando un servicio de alta calidad., • Realizar de manera eficiente los procesos de check-in y check-out, gestionando reservas y asignación de habitaciones., • Responder y redirigir llamadas telefónicas y correos electrónicos de forma profesional y oportuna., • Mantener el área de recepción limpia, ordenada y acogedora para todos los visitantes., • Coordinar con los equipos de limpieza y mantenimiento para asegurar la disponibilidad y el perfecto estado de las habitaciones y áreas comunes., • Ofrecer información detallada sobre los servicios del hotel, así como sobre atracciones locales y recomendaciones., • Resolver consultas y posibles incidencias de los huéspedes con eficacia y amabilidad. Requisitos: • Experiencia previa en un puesto similar en hostelería será valorada positivamente., • Excelentes habilidades de comunicación interpersonal y orientación al cliente., • Capacidad para trabajar de manera organizada y eficiente bajo presión., • Nivel básico de inglés para poder interactuar fluidamente con huéspedes internacionales.

    Inscripción fácil
  • Assistant IRD Manager
    Assistant IRD Manager
    hace 7 días
    Jornada completa
    Retiro, Madrid

    Additional Information: This hotel is owned and operated by an independent franchisee, Archer Hotel Management Limited. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. Second-level management position, supporting and responding to the daily operations in Room Service under the command of the current Manager. The position directs, trains and assists employees to follow standards in the delivery of food and beverages to guest rooms and hospitality suites. The position helps ensure guest and employee satisfaction while maintaining the operating budget. Strengthens the food and beverage/kitchen team by assisting at other outlets when needed. Job Description: Managing daily room service operations • Collaborates with the Manager in the supervision of the daily operations of the corporation and the team, ensuring the follow-up and reporting of all decisions and activities. • Supervise and manage employees. Manage all day-to-day operations. Understands employees' positions enough to perform duties in the employees' absence. • Ensures that property policies are administered fairly and consistently. • Communicates areas that need attention to staff and follows up to ensure follow-up. • Oversees daily shift operations and ensures compliance with all Room Service policies, standards, and procedures. • Oversees staffing levels to ensure guest service, operational needs, and financial goals are met. Leading Room Service Team • Uses interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial and business decision-making; demonstrates honesty/integrity; Lead by example. • Foster and foster mutual trust, respect, and cooperation among team members. • Serves as a role model for demonstrating appropriate behaviors. • Provides guidance and guidance to subordinates, including setting performance standards and tracking performance. • Develop specific goals and plans to prioritize, organize, and carry out your work. • Ensures and maintains the level of employee productivity. • Provides the leadership, vision, and direction necessary to gather and prioritize departmental objectives in an efficient and effective manner after reviewing those objectives with the Manager. • Celebrate successes and publicly recognize team members' contributions. • Communicates performance expectations according to the job descriptions for each position. • Ensures regular and ongoing communication with employees to raise awareness of business goals, communicate expectations, recognize performance, and produce desired results. • Establishes and maintains open and collaborative relationships with employees and ensures that employees do the same within the team. • Observe employees' service behaviors and provide feedback to people. • Solicits employee feedback, uses an "open door" policy, and reviews employee satisfaction results to identify and address issues or concerns. • Strives to improve service performance. • Monitors employee service behaviors and provides feedback to individuals. Room Service Financial and Budget Goals • Comprises budgets, operating statements, and payroll progress reports as needed to assist in the department's financial management. • Participates in the management of the department's controllable expenses to meet or exceed budgeted targets. Ensuring exceptional customer service • Offers services that go above and beyond for customer satisfaction and retention. • Improves service by communicating and helping people understand customer needs, providing guidance, feedback and individual advice when needed. • Manages daily operations, ensures quality, standards and compliance with daily customer expectations. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Empower employees to provide excellent customer service. • Engage with customers to get feedback on product quality and service levels • Interact with customers, either over the phone or by accompanying the waiter during meal delivery, to get feedback on product quality, service levels, and overall satisfaction. • Set a positive example for customer relationships. • Manages guest issues and complaints. • Participates in the employee performance appraisal process, providing feedback as needed. • Conducting human resources activities • Identifies the development needs of others and coaching, mentoring, or otherwise assisting others to improve their knowledge or skills. • Identifies the educational needs of others, develops formal education or training programs or classes, and teaches or instructs others. This company is an equal opportunity employer. frnch1

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  • Recepcionista hostal noche fines de semana zona callao
    Recepcionista hostal noche fines de semana zona callao
    hace 18 días
    €600–€700 mensual
    Jornada completa
    Centro, Madrid

    1. COLADA: • Poner las lavadoras necesarias para lavar las toallas y las sabanas usadas., • Poner las secadoras necesarias para saecar las toallas lavadas previamente., • Doblar y guardas las toallas ya lavadas y secadas. -Tender en el tendedero las sábanas previamente lavadas. • Doblar y guardar las sábanas ya lavadas y secadas., • Preparar puntualmente los paquetes de sábanas que periódicamente debe llevarse la empresa de lavandería. 1. REGISTRO DE CLIENTES: • Hacer el check in de los huéspedes que llegan entre las 23.00 y las 7.00 horas., • Hacer el check out de los huéspedes que se van entre las 23.00 y las 7.00 horas., • Introducir los datos de los clientes que llegan en el registro oficial "Hospedajes", la plataforma oficial del Ministerio del Interior para registrar los datos de los turistas., • Cobrar en efectivo o con tarjeta los huéspedes que previamente no han abonado por la plataforma su estancia. 1. ATENCIÓN AL HUESPED • Revisar y contestar los mensajes de los clientes que hayan hecho reservas a través de las plataformas por las que llegan las reservas: Booking, Expedia y Airbnb., • Revisar y contestar los mensajes que llegan de clientes o potenciales clientes, que llegan al correo del Hostal., • Revisar y contestar los mensajes que llegan de los clientes o potenciales clientes, que llegan al WhatsApp del teléfono del Hostal., • Atender las llamadas recibidas al teléfono fijo y al móvil del hotel. 1. MANTENIMIENTO • Mantener llena la nevera de botellines de agua., • Comprobar el buen funcionamiento de la cafetera., • Encender y apagar la calefacción, en temporada de invierno y otoño., • Mantener limpio, en orden y con los productos necesarios, el aseo utilizado por los huéspedes sin baño en la habitación.

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  • Mayordomo - The Principal Madrid 5
    Mayordomo - The Principal Madrid 5
    hace 7 días
    Jornada completa
    Retiro, Madrid

    Mayordomo/a MISIÓN: En The Principal Madrid 5*, estamos seleccionando a un/a mayordomo/a, quien se encargue de proporcionar un servicio de alto nivel a los huéspedes, asegurando su satisfacción durante toda su estancia. Además de las responsabilidades propias de un mayordomo, este puesto también implica la realización de algunas tareas de mozo y la conducción de un buggie para trasladar a los huéspedes dentro de las instalaciones del hotel. ¿QUÉ NECESITAMOS DE TI? Formación: ESO. Nivel de inglés alto. Disponibilidad horaria. Licencia de conducir y coche propio. Capacidad de autonomía. Excelentes habilidades comunicativas. RESPONSABILIDADES Sus principales responsabilidades serán: Recibir a los huéspedes, ayudarles con su equipaje y acompañarlos a sus habitaciones, asegurándose de que todo esté en orden y de que se sientan familiarizados con las instalaciones. Proporcionar información sobre las actividades disponibles en el hotel y en la zona circundante, hacer reservas y coordinar servicios adicionales según las preferencias de los huéspedes. Asistencia con el check-in y check-out: Realizar los trámites necesarios para el registro de entrada y salida de los huéspedes, garantizando una experiencia fluida y sin problemas. Atender las solicitudes de los huéspedes en relación con el servicio de habitaciones, asegurando la entrega puntual de alimentos, bebidas u otros artículos solicitados. ¿QUÉ OFRECEMOS? Contrato indefinido. Jornada completa. Uniforme y una comida por turno incluida. Excelente ambiente de trabajo y compañerismo. Grandes proyectos de formación continua. Posibilidad de crecimiento en la compañía. ÚNICO: IRREPETIBLE, EXTRAORDINARIO, EXCELENTE. Nuestro propósito es brindar un servicio excelente a nuestros clientes en hoteles excepcionales en destinos como Madrid, Mallorca, Costa Brava, Andalucía y el Norte. Nos ocupamos de nuestros clientes, de nuestro equipo, de nuestros hoteles, de la comunidad y del planeta. Esta visión merece que sea real, cada día y en todos los casos. Creemos que, el lujo debe entenderse como una combinación de nuevas experiencias, el valor de lo auténtico y el placer de la sencillez. Todo ello potenciado por la sofisticación, el estilo, la seducción y la calidez. ÚNICO significa irrepetible; por eso ponemos al alcance de nuestros clientes una experiencia incomparable, la entrada a un mundo hecho a medida y en el que cada individuo es diferente y especial. Porque éste es el auténtico significado del lujo en la hospitalidad contemporánea. NUESTRA GENTE Nos apasiona lo que hacemos, y somos conscientes de que los resultados se obtienen a través de las acciones que repetimos a diario. Es por ello, que cada persona en nuestro equipo se compromete a cultivar una actitud de cuidado y dedicación. Animamos a nuestros equipos a que cosechen esta actitud, y la siembren en todos los aspectos de su día a día. Proporcionando un entorno equitativo, justo, sostenible, ético y seguro donde puedan desarrollar sus habilidades y crecer. Un esfuerzo continuo por mantener la igualdad de oportunidades en todos sus aspectos, y la libertad para y entre todos los miembros de nuestro equipo. Descubre más en

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  • Reservations Agent French CRO Madrid 1
    Reservations Agent French CRO Madrid 1
    hace 7 días
    Jornada completa
    Tetuán, Madrid

    Are you passionate about hospitality and the art of welcoming? Join the Reservation Department Minor Hotels in Madrid and start your professional career in one of the largest international groups in the hotel sector, with around 530 hotels and resorts worldwide. At Minor Hotels, our employees are one of our most important assets. Your passion, leadership, motivation and daily dedication to delivering excellent service are the reason for our success. ROLE AND RESPONSABILITIES: As a Booking Agent (M/F), you will report to the Supervisor of Central Reservation Office of Minor Hotels in Madrid and will be responsible for ensuring compliance with the reservation service in the different channels, direct or indirect, from the reservation request until its confirmation, provide information about the hotels, products and services offered. He will also be responsible for carrying out up-selling and cross-selling actions, actively contributing to the increase in revenue and decisively exceeding customer expectations, guaranteeing an excellent service. We are recruiting BOOKING AGENT (M/F) to our offices in Madrid WE LOOK FOR CANDIDATES WITH: - Flexibility, Proactivity and liking to work by objectives; - Excellent communication skills; - Schedule Flexibility; - Training in Hospitality, Tourism or similar (preferential factor); - Sales skills (experience in reservation management or in the commercial area will be valued); - Experience in customer service (preferential factor); - Knowledge of French is a must; - Availability to carry out full-time face-to-face functions - Computer knowledge: Microsoft Office, Internet, Database, etc. WE OFFER: - Integration in a dynamic team, focused on a service of excellence - Remuneration compatible with the role - Continuous Training Plan to enhance career development - Access to the e-learning training platform - Possibility of functional, national and/or international mobility - Incentives and Benefits Plan - 40, 30 hours per week Leisure: - Special rates for employees, family and friends in the several services of the Minor, National and International Group. Accommodation . F&B, among others; - Credits awarded based on years of service to convert stays or meals at Minor, National and International Group hotels, resorts and restaurants Health and wellness: - Health insurance This could be your opportunity to start a professional career in one of the largest international groups in the hotel sector. We count on you!

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  • Recepcionista - NH Collection Madrid Abascal
    Recepcionista - NH Collection Madrid Abascal
    hace 7 días
    Jornada completa
    Retiro, Madrid

    ¿Cuál será tu misión? Como Recepcionista , serás responsable de atender las necesidades de los huéspedes a su llegada y salida así como de proporcionarles una experiencia excepcional en general durante su estancia, en línea con la visión y los valores del hotel sobre la satisfacción del cliente. ¿Qué tendrás que hacer? Recibir y completar el proceso de check-in de todos los huéspedes y grupos que lleguen de forma puntual y profesional, así como completar el proceso de check-out de los huéspedes y grupos que se marchen. Gestionar la asignación de habitaciones en función de las características de los huéspedes (VIP, tradicionales, nuevos clientes, etc.) con el departamento correspondiente. Gestionar si es necesario, y asegurarse de mantener a la recepción y al equipo directivo plenamente informados de las peticiones, consultas, quejas y/o sugerencias de los huéspedes, tanto de los huéspedes como de otros departamentos. Conocer todos los productos y servicios del hotel, tarifas, promociones disponibles y paquetes de descuento, así como los eventos especiales y VIP diarios. Conocer y comunicar los servicios disponibles en el hotel (tales como reservas en restaurantes) e información general sobre seguridad. Maximizar la ocupación de habitaciones con las mejores tarifas (esto incluye cerrar ventas y extranets si es necesario). Utilizar técnicas de up-selling (promocionar el programa de fidelización de la empresa y Rewards, otros destinos, comidas y bebidas, transporte e instalaciones del hotel). Gestionar las reservas de habitaciones de los huéspedes. Proporcionar información a los huéspedes sobre la propiedad y los alrededores (museos, monumentos), incluidos eventos especiales, lugares de interés, restaurantes, actividades, etc. en la ciudad. Responder a las solicitudes de los huéspedes de servicios o preparativos especiales (por ejemplo, transporte, reservas, limpieza en seco) organizándolos o identificando a los proveedores adecuados. Seguir las normas de la marca de la empresa. Asistir a otros departamentos, según sea necesario. PUEDE INCLUIRSE LA FUNCIÓN DE RECEPCIONISTA NOCTURNO: Informar y proporcionar servicios nocturnos a los huéspedes (por ejemplo, llamada despertador). Gestionar los pagos de facturación y las operaciones de caja durante el turno de noche. Hacer rondas, comprobar si hay irregularidades, cerrar ventanas, puertas, etc. Responsable de los informes de auditoría nocturna. ¿Qué buscamos? Experiencia previa en el departamento de Front Office, preferiblemente en un hotel de tamaño y complejidad similares. Licenciatura o diplomatura en Dirección Hotelera o equivalente. Imprescindible dominio del idioma local y nivel alto de inglés. Conocimiento de varios programas informáticos (Microsoft Office, TMS, etc.) y sistemas de Front Office. Orientación al servicio al cliente. Flexibilidad para responder a diversas situaciones de trabajo. Gran capacidad de comunicación. Orientación comercial. Capacidad para trabajar de forma independiente y en equipo. ¿Por qué elegirnos? En Minor Hotels Europe & Americas nos comprometemos a dar forma a carreras apasionantes en todo el mundo y a experiencias interculturales. Nuestro viaje está impulsado por la pasión y la dedicación de nuestros increíbles equipos, que también disfrutan de beneficios exclusivos como: Experiencia mundial - diversidad de 150 nacionalidades diferentes. Oportunidades de desarrollo profesional llenas de retos nacionales e internacionales. Amplia gama de programas de formación para mejorar las habilidades. Iniciativas de bienestar, incluidas condiciones de trabajo flexibles. Programas de reconocimiento de empleados, como nuestros “Memorable Dates”. Posibilidad de marcar la diferencia a través de nuestro programa de sostenibilidad e iniciativas de voluntariado. Tarifas y promociones para los empleados, con descuentos en nuestros hoteles de todo el mundo y ventajas exclusivas a través de nuestro programa de fidelización corporativa.

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