AGV Technical Support Engineer (Mandarin and Spanish speaker)
4 days ago
Madrid
About Hikrobot Hikrobot is a global leader in machine vision and autonomous mobile robot (AMR) solutions, committed to enabling intelligent automation across manufacturing, logistics, and intralogistics industries worldwide. As a core subsidiary of Hikvision, Hikrobot leverages strong R&D capabilities, large-scale engineering experience, and a global service network to deliver reliable, high-performance industrial automation solutions. Location Based in Spain (frequent travel across EU required) About the Role As a Technical Support Engineer at Hikrobot, you will be responsible for the successful deployment, integration, and ongoing support of our autonomous mobile robotics (AMR) and material handling systems across the Pan-European region. You will act as the primary technical representative for customers, ensuring system performance, reliability, and high customer value throughout the product lifecycle Key Responsibilities 1 . Project Deployment & Commissioning • Lead on-site installation, configuration, and acceptance testing of AMR and related robotics systems at customer sites., • Configure navigation maps, SLAM/positioning, scheduling rules, charging and docking points, and interfaces with conveyors, lifts, access systems, and PLCs., • Provide remote and on-site technical support, diagnosing and resolving issues across hardware, software, networking, and system integration layers., • Analyze navigation anomalies, task scheduling issues, communication faults, and performance irregularities., • Deliver structured training to customers and regional partners on system operation, maintenance, software tools, and best practices., • Monitor fleet performance metrics (uptime, alert frequency, battery health, throughput, scheduling efficiency)., • Propose data-driven optimization plans — including route refinement, process adjustment, and scheduling strategy improvements., • Act as a key technical liaison between customers, the regional service organization, and Hikrobot’s global R&D teams., • Collect and communicate customer implementation feedback and business needs to inform product development., • High travel demand (~70–80%), covering multiple EU countries to support customer deployments and operations. Qualifications Required: • Bachelor’s degree or above in Robotics, Mechatronics, Electrical Engineering, Computer Science, Automation, or related technical field., • 2–5+ years of hands-on experience in automation, mobile robotics (AGV/AMR), or warehouse logistics system support/engineering., • Solid understanding of SLAM, laser/vision localization, navigation planning, scheduling, and fleet management systems., • Strong system integration experience including network communication, interface setup, and debugging., • Excellent customer communication skills with the ability to independently drive on-site problem resolution., • Proficiency in one or more European languages (German, French, Dutch, Italian, etc.)., • Experience with WMS/MES/ERP integration or industrial PLC systems., • Knowledge of the warehousing and logistics sector (3PL, e-commerce, automotive, electronics manufacturing). By submitting your application, you acknowledge and agree that Hikrobot may process your personal data for recruitment purposes in accordance with applicable GDPR requirements.