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Isotrol is a worldwide market leader in Energy Market Trading Software Solutions and Renewable Power Plant Control Solutions. We help companies in the renewable energy sector transform efficient renewable power plant control solutions ideas into software solutions realities. We have been powering the largest energy companies for over three decades, managing more than 100+ GWTs across the globe. And what is most exciting about it is that this is only the beginning. At Isotrol, we are immersed in a transformation process where we are creating SaaS solutions with cutting edge technology to adapt not only to the largest clients, but to be able to adapt to all companies in the sector. What we do is deeply connected to create a more sustainable world, and our team members are the most valuable asset and where our success as a company starts. We’re a team of over 350 people across 5 countries (Spain, USA, Mexico, Brazil and Chile) delivering expert knowledge, passion and commitment to support our clients in the achievement of a more sustainable world. The Position: We are looking for a Customer Success Specialist to join our Trading team. Your key responsibilities: • Providing feedback from existing customer requests to Product., • Guide customers from the point of purchase, leading user onboarding processes and ensuring they get maximum value from Isotrol products., • Build, maintain and nurture strong relationships with customers, understanding their goals and how Isotrol products can help them achieve them., • Follow up on assigned accounts, acting as an expert advisor on Isotrol products to help maximise adoption and encourage retention, • Collect and internally pass on user feedback for consideration in the evolution of Isotrol's products, • Identify new opportunities for product extension by coordinating closely with sales teams, • Analyse product usage to identify required actions and Success Stories. Act as the voice of the customer at Isotrol, conveying satisfaction levels as well as identified risks and opportunities., • Functional reference with extensive knowledge of the business of participation in Iberian wholesale electricity markets. Your skills and experience: • Good communication skills in English and/or other languages (High level of English-B2), • Engineering degree preferred., • Work experience in electrical trading teams What we offer: • Flexible working hours at the start and end of the working day, • Remote working availability, • Opportunity to work in a fast-growing sector with cutting-edge technology, • Supportive and collaborative multicultural team environment. Here at Isotrol, we are committed to building a culturally diverse workforce and therefore strongly encourage applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from all individuals, regardless of their background. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you.

Isotrol is a worldwide market leader in Energy Market Trading Software Solutions and Renewable Power Plant Control Solutions. We help companies in the renewable energy sector transform efficient renewable power plant control solutions ideas into software solutions realities. We have been powering the largest energy companies for over three decades, managing more than 100+ GWTs across the globe. And what is most exciting about it is that this is only the beginning. At Isotrol, we are immersed in a transformation process where we are creating SaaS solutions with cutting edge technology to adapt not only to the largest clients, but to be able to adapt to all companies in the sector. What we do is deeply connected to create a more sustainable world, and our team members are the most valuable asset and where our success as a company starts. We’re a team of over 350 people across 5 countries (Spain, USA, Mexico, Brazil and Chile) delivering expert knowledge, passion and commitment to support our clients in the achievement of a more sustainable world. The position: • Within the operations area we are looking for a new member of the Commissioning Specialist team. Your key responsibilities: • Field communications testing., • Commissioning of devices., • Sensors commissioning (Analog, Communications, ...)., • Perform FAT and SAT tests, for system validation., • Performance report., • Installation of servers and communication cabinets., • Installations of electrical panels of communications., • Fiber ring commissioning., • Dealing with the customer. Your skills: • Qualification: higher FP in Automation and Robotics, Mechatronics, Electricity or related training., • Knowledge of Basic Electricity, • Knowledge with device configuration (switches, NPOR...), • Good communication skills., • Willingness to travel, • Driving license., • Valuable: English B2 Here at Isotrol, we are committed to building a culturally diverse workforce and therefore strongly encourage applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from all individuals, regardless of their background. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you.

Isotrol is a worldwide market leader in Energy Market Trading Software Solutions and Renewable Power Plant Control Solutions. We help companies in the renewable energy sector transform efficient renewable power plant control solutions ideas into software solutions realities. We have been powering the largest energy companies for over three decades, managing more than 100+ GWTs across the globe. And what is most exciting about it is that this is only the beginning. At Isotrol, we are immersed in a transformation process where we are creating SaaS solutions with cutting edge technology to adapt not only to the largest clients, but to be able to adapt to all companies in the sector. What we do is deeply connected to create a more sustainable world, and our team members are the most valuable asset and where our success as a company starts. We’re a team of over 350 people across 5 countries (Spain, USA, Mexico, Brazil and Chile) delivering expert knowledge, passion and commitment to support our clients in the achievement of a more sustainable world. The role: We are looking for a Head of Customer Success for our end-to-end solution (SaaS Renewables) Your key responsibilities: • Lead and coordinate the Customer Success Managers team., • Provide strategic guidelines for developing and implementing the CSM role at Isotrol, as well as guiding and prioritising work within the CSM team., • Facilitate coordination with other areas of the company, such as sales, product and operations., • Monitor the status of accounts in relation to the risks and opportunities associated with each stage of the customer lifecycle: onboarding, adoption and extension., • Define objectives and monitor success indicators for the area in order to define associated action plans. Your skills and experience: • Business knowledge (energy trading, energy management and energy generation), • Experience in team Management, • Product and market knowledge (scadas, cc, trading, ppc, ems), • Fluent user of crm tools, • Proficiency in english, • Italian is a nice to have, • Active listening and customer oriented, • Effective communication and assertiveness, • Emotional intelligence and empathy, • Leadership and proactivity, • Negotiation skills, • Business oriented Here at Isotrol, we are committed to building a culturally diverse workforce and therefore strongly encourage applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from all individuals, regardless of their background. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you.

We are Blip, a conversational AI platform for intelligent interactions which allows businesses to connect with customers at scale across multiple communication channels, such as WhatsApp, Instagram, Facebook or webchat. Through AI we allow brands to gain scalability and directly impact KPIs by accompanying the user throughout the customer journey with hybrid experiences combining automation and human interactions. At Blip, we have a team of Blippers who live and breathe innovation daily, bringing a unique perspective to evolving communication journeys, always with the confidence to keep learning! And at our own pace, we go much further! Join us and be part of a team that’s shaping the future of intelligent customer interactions. Let’s go further, together! 🚀 Find out how you can make an impact with us! We are looking for a Senior Conversational Designer who is capable of combining Artificial Intelligence with the best UX Design practices to create and evolve agile, effective, and humanized conversational interactions. This person will have the opportunity to consider the entire user journey, designing intelligent and intuitive solutions for multiple digital channels such as WhatsApp, Blipchat, Messenger, Instagram, among others. Creative, technical, and analytical skills, along with strong collaboration abilities, are essential for this position, as it will involve a great deal of interaction between countries such as Mexico and Brazil. Additionally, as a global company, Blip values knowledge of other languages, especially English.. In your day-to-day, you will work in squads and also and also have the opportunity to participate in innovation and continuous improvement initiatives applied to conversational design. You will also benefit from regular knowledge-sharing meetings, career development plans, and interactive reports to track your performance. The main responsibilities you will have are: • Gather, use, and apply inputs that enable the construction and evolution of the product based on the client’s business goals/rules and user needs;, • Analyze needs, technical feasibility, and opportunities for using AI in each delivery;, • Conduct workshops and other dynamics with clients and users for diagnostics, co-creations, and validations;, • Design end-to-end conversational flows, applying UX best practices and cognitive principles (NLP, Generative AI, Regex, Fuzzy Matching) to ensure fluid and effective interactions;, • Model, monitor, and improve chatbot AI, ensuring brand and language consistency across all user touchpoints;, • Master the Blip platform’s functionalities, our AI products, and other cognitive solutions available in the market;, • Materialize ideas for stakeholder validation through prototypes and dynamic presentations;, • Define requirements and scripts for conversational experience quality testing;, • Define and monitor conversational experience metrics;, • Generate insights to feed the chatbot’s evolutionary roadmap;, • Document the entire process following the area’s recommendations and best practices;, • Use AI to optimize internal workflows;, • Participate in internal initiatives to support development, disseminate knowledge, and strengthen the conversational ecosystem;, • Work collaboratively and integratively with non-technical teams, fostering strategic discussions and continuously sharing learnings. What are the requirements? • Experience with research techniques, personas, and user journey mapping;, • Experience in Information Architecture, Design Thinking, and Design Systems;, • Familiarity with prototyping solutions and usability testing;, • Proficiency in writing techniques (UX Writing);, • Ability to facilitate sessions with stakeholders;, • Curating and architecting AI applied to chatbots;, • Understanding and practical application of RegEx and Fuzzy Match;, • Experience with AI providers like Watson, LUIS, and Dialogflow;, • Knowledge of conversational interaction experience metrics;, • Data extraction and analysis (SQL, Python);, • Basic understanding of prompt engineering;, • Strong interest in creative processes, user behavior, and innovation;, • Experience with design tools (e.g., Figma) and agile methodologies;, • Process and project documentation and organization;, • Good time management and prioritization;, • Excellent communication skills and client-facing abilities. It’s a plus if you have: • Solid experience in multichannel conversational interactions;, • Knowledge of Machine Learning and Deep Learning concepts;, • Familiarity with the Blip platform;, • Flexibility and adaptability to constant context changes;, • Intermediate proficiency in Portuguese.