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Solution Architect - Customer Service Technology We are looking for a Solution Architect Customer Service Technology to be part of our Nestlé Nespresso Digital and Tech Team. At Nespresso, our Digital & Tech teams are at the heart of our innovation journey, a space where we continue to invest, evolve, and grow. Position Snapshot Type of Contract: Permanent. Type of work: Hybrid. Work Language: Fluent Business English. The Role As a Solution Architect , you will be accountable for the technology, solutions, and toolkits used by our CES team (Customer Engagement Services). You will ensure these fit the overall Enterprise Architecture and meet the product group strategy. In this role, you will provide the necessary leadership, analysis, and design tasks related to the development of a product or a set of products within a product group. You will work closely with DevOps / development teams and suppliers to secure optimal delivery and maximize business value. You will also be accountable for supervising the design as well as the integration execution within the scope of their product / product group / platform, collaborating with the integration platform team. You will own the solution architecture specification and ensure the initial compliance with security and other internal standards. In This Role, You Will: Deliver the architectural design for Customer Service Solutions and inputs into the roadmap by utilizing knowledge of defined reference architectures, technology trends, and implementation experience in order to translate a business need into a solution blueprint that represents an end‑to‑end technical solution. Evaluate and select software and hardware product standards and services, as well as design standard and custom software configurations. Define guidelines, standards, and solution patterns to ensure product‑based decisions are aligned with the enterprise's future‑state architecture vision. Deliver the integration of solutions within the context of Nespresso Customer Service, including but not limited to Call Centers and Back Office operations. Identify the organizational impact (for example, on skills, processes, structures, or culture) and financial impact of the solution architecture. Monitor and analyze the current‑state solution portfolio to identify deficiencies through the aging of the technologies used by the application, or misalignment with business requirements. Engage with Tech Leads, Business Analysts, Product Managers, Product Owners, and our Development Practice within and across the product groups to ensure alignment with the overall enterprise architecture. What We’re Looking For: Bachelor's degree in business or computer science, systems analysis, or a related study, or equivalent experience. 5+ years of experience in at least two IT solution development disciplines, including technical architecture, network management, application development, middleware, database management, or operations. 3+ years of hands‑on experience in Customer Support specific technologies (CCAAS, VoIP, Case Management, Business Process Management Systems, Social Listening tools, etc). Ability to understand the long‑term ("big picture") and short‑term perspectives of situations. Ability to effectively communicate in English at different levels within the organization. Extra Skills That Set You Apart: A deep understanding of agile methods and processes. Experience working in a global environment and with virtual teams. We Offer You: We offer more than just a job. We put people first and inspire you to become the best version of yourself. Great benefits including competitive salary and a comprehensive social benefits package. We have one of the most competitive pension plans on the market, as well as flexible remuneration with tax advantages: health insurance, restaurant card, mobility plan, etc. Personal and professional growth through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset. Hybrid working environment with flexible work scheme. Our state‑of‑the‑art campus is dog‑friendly and equipped with a medical center, canteen and areas to co‑create, network and chill! Recreation activities such as yoga, Zumba, etc. and a wide range of volunteering activities. The Hiring Process: Your Application: Submit your application and Talent Acquisition will review it (make sure your CV is in English as the hiring team is international). Interviews: Engage in three stages of interviews (Talent Acquisition, Hiring Manager, and Stakeholder Interview). Feedback: After interviews, we provide feedback to all candidates. Job Offer: Successful candidates will receive a formal offer. Onboarding: Prepare your onboarding journey and welcome you on your first day at Nespresso! About Nespresso The Nespresso story began with a simple but revolutionary idea: enable anyone to create the perfect cup of espresso coffee. Since 1986, Nespresso has redefined and revolutionized the way millions of people enjoy their coffee. We are a company committed with the climate change and we aim to achieve carbon neutrality as soon as possible and net‑zero GHG emissions by 2050 at the latest. In 2019 we created the digital hub in Barcelona to offer the best customer experience and innovation to B2C and B2B channels. We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability. People are at the heart of our success – all 14,000 of them. We actively cultivate diversity, inclusion and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together. Step outside your comfort zone; share your ideas, way of thinking and working to make a difference to the world, every single day. You own a piece of the action – make it count. #J-18808-Ljbffr

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Quieres formar parte del futuro de DABA como Comercial?Formarás parte del equipo que realiza la captación y fidelización de la cartera de clientes de canal Horeca. Y en nuestras oficinas, ¡nunca te faltará café!Es tu momento si…- Tienes al menos 2 años de experiencia en captación de client

With an exclusive focus on the Nespresso business, you will be working in the core business of Finance & Supply Chain of Nespresso, in a team supporting the design of the finance and flows supply chain on several Direct-to-Consumer business process and building & enhancing the tech platforms support

Since 1986, Nespresso has redefined and revolutionized the way millions of people enjoy their coffee. We are looking for a Solution Architect Customer Service Technology to be part of our Nestlé Nespresso Digital and Tech Team. At Nespresso, our Digital & Tech teams are at the heart of our innovati

Onboarding: Prepare your onboarding journey and welcome you on your first day at Nespresso!. The Nespresso story began with a simple but revolutionary idea: enable anyone to create the perfect cup of espresso coffee. Since 1986, Nespresso has redefined and revolutionized the way millions of people e

Una empresa distribuidora de café busca un/a Técnico/a de Administración de Personal en Sant Cugat del Vallès que lidere la gestión de personal, realice contrataciones y mantenga datos en sistemas como SAP y Success Factors.Si los siguientes requisitos del puesto y la experiencia coinciden con

Onboarding: Prepare your onboarding journey and welcome you on your first day at Nespresso!. The Nespresso story began with a simple but revolutionary idea: enable anyone to create the perfect cup of espresso coffee. Since 1986, Nespresso has redefined and revolutionized the way millions of people e

A leading coffee solutions company is seeking a Solution Architect for their Customer Service Technology in Barcelona.Por favor, presente su candidatura sin demora si su perfil encaja bien con este puesto, debido al alto nivel de interés.This role involves delivering architectural designs for custo

A global leader in premium coffee is seeking an IT Operating Model Manager to enhance our Digital and Tech team.Las cualificaciones, habilidades y toda la experiencia relevante necesaria para este puesto se pueden encontrar en la descripción completa a continuación.This hybrid role in Barcelona fo

A leading coffee company is seeking a Senior Finance Business Analyst to support financial processes and technology platforms.Usted podría ser el solicitante perfecto para este trabajo.Lea toda la información asociada y asegúrese de presentar su candidatura.The role requires over 10 years of busi

Onboarding: Prepare your onboarding journey and welcome you on your first day at Nespresso!. Since 1986, Nespresso has redefined and revolutionised the way millions of people enjoy their coffee. Location: Nespresso Digital & Tech Hub, Barcelona, Spain.

With an exclusive focus on the Nespresso business, you will be working in the core business of Finance & Supply Chain of Nespresso, in a team supporting the design of the finance and flows supply chain on several Direct-to-Consumer business process and building & enhancing the tech platforms support