Risk Management - Project Management Officer
1 day ago
Valencia
From HCL Tech we are loking for a RPA Project Manager Role: Coordinate internal resources to deliver customer outcomes as sold • Ensure all RPA projects delivered within time, scope, quality, and cost constraints, • Assist in definition of project success criteria and objectives, involving relevant stakeholders and ensuring technical feasibility and desired quality, • Ensure resource availability and allocation, • Develop detailed project plans to monitor and track progress, • Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques, • Measure project performance using appropriate tools and techniques, • Report and escalate to management as needed, • Successfully manage the relationship with the client and all stakeholders, • Run,manage & develop customer facing project status meetings as required., • Create and maintain comprehensive project documentation, • Collaborate with project managers worldwide to improve PM efficiency, • Foster relationships with customers enabling future account sales, • Work collaboratively with the Professional Services Team, Customer Engagement team and assist is the proper expectation of resources and timing, • Internalize every aspect of the customer experience as it relates to delivery excellence, • Assist in the development and/or review of SOWs, MSAs, and other related documentation, • Maintain high levels of customer/partner engagement with a focus on CSAT and NPS., • Coordinate feedback and insight from customer engagements to improve the product, delivery kits and overall customer experience, • Continually work to identify, develop and share new uses for UiPath, • Identify best practice artifacts that can be packaged into delivery kits and shared with partners, • Help drive customer references and case studies. Requirements: 5+ years of experience in RPA project management & working for system integrators and/or global SI. • 10+ years relevant work experience in a customer-facing, partner facing, customer success, account management or strategic consulting organization, • Excellent client-facing and internal communication skills, • Strong working knowledge of Microsoft Office, • PMP / PRINCE II certification a plus, • Experience using change management processes for dynamic professional services projects, • External customer-facing management experience a plus (including partners), • Internal customer relationship management experience (i.e. sales, pre-sales, advisory services) a plus, • Experience managing multiple workstream, Agile Project Management & professional services SOW's in parallel a plus, • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption, Proven experience building strong internal and external relationships · UiPath project management is mandatory • Previous experience with working with Automation Anywhere, Blue Prism, Open Span is a plus