Account Manager Lead
11 days ago
Valencia
ph3Your mission /h3 pLead, develop and grow the team. /p pDefine objectives, OKRs and professional development plans according to role and seniority. /p pbBusiness Growth /b /p pLead the account retention and expansion strategy, including upselling, multi-venue growth, premium feature adoption and sustainable YoY revenue growth. /p pMaintain our current 98% logo retention rate across Spain, LATAM and international markets. /p pEnsure the successful management of complex accounts, including corporate groups, high-tier clients and sensitive markets. /p pbOperational Excellence Processes /b /p pTake direct ownership of the standardisation and compliance of processes across bExpansion, Customer Success and Customer Support /b, including: /p pProper use of HubSpot (contextualisation, handovers and workflows). /p pEnsuring internal documentation and intranet information remain accurate and up to date. /p pInterdepartmental workflows and SLAs. /p pDesigning a scalable and replicable management model for new markets. /p pbCross-functional Collaboration /b /p pWork closely with: /p pCustomer Support Manager → Daily alignment and continuous process improvement. /p pCustomer Experience Manager (B2C) → Holiday SLAs, reputation management and shared workflows. /p pImplementation Team → Coordination of POS, cashless, box office implementations and international deployments. /p pYou will also collaborate closely with the bProduct team /b, sharing customer and market feedback from strategic accounts. /p pbData, Analysis KPIs /b /p pOwn and lead key metrics across the area, including: /p pYoY growth and revenue expansion by vertical and country. /p pLogo retention (Spain international markets). /p pChurn and risk management. /p pProduct adoption (core and premium features). /p pOperational workload per AM/KAM/CS and efficiency. /p pB2B NPS and CSAT, in collaboration with Support. /p h3Your profile /h3 ul liSolid experience leading bAccount Management and/or Customer Success teams in B2B SaaS environments /b. /li liA hybrid profile combining bstrategy and operations /b, capable of moving quickly from analysis to execution. /li liStrong understanding of SaaS metrics such as bYoY, churn, NRR, expansion, retention and product adoption /b. /li liProven ability to build scalable processes, diagnose operational inefficiencies and implement best practices across teams. /li liStrong cross-functional coordination skills across bSupport, Product, Data and Implementation /b. /li liAdvanced analytical capabilities, with experience interpreting KPIs, identifying patterns and making data-driven decisions. /li liClear, constructive and adaptable communication skills across different audiences (clients, team and leadership). /li liHigh level of bEnglish and Spanish /b. Additional languages are a plus. /li liPrevious experience in bhigh-growth or international environments /b is highly valued, though not essential. /li /ul h3We value /h3 ul liExperience in the nightlife industry or a related sector. /li liExperience working with all-in-one business management platforms. /li /ul h3Why us? /h3 ul liSalary based on candidate's skills and experience. /li liAnnual bonuses for those who significantly contribute to Fourvenues' success. /li liA vision and team that will inspire you to excel and reach the next level in your career development. /li liContinuous training we want you to stay at the forefront of technology and grow your skills through regular internal training. /li liMacBook laptop and high-resolution monitors to maximize your potential. /li liHybrid work model (3+2): three days in the office and two from home if that’s where you feel most productive although we're confident that the environment and the team will make you enjoy being at the office more than you’d expect. /li liFlexible working hours. Organize your workday between 8:00 AM and 8:00 PM, as long as you meet scheduled commitments. /li liPrivate health insurance to promote your peace of mind and well-being. /li liOptional flexible benefits plan, such as dining, childcare, transportation, and discounts with major brands. /li /ul /p #J-18808-Ljbffr