Human Resources Operations Manager
hace 17 horas
l'Alfàs del Pi
Reporting to the GM on property and VP of Wellness (AB Living Corporate), the Director of Wellness Operations will oversee and manage the day-to-day wellness operations and carry out all related management tasks, coordinating the wellness team according to business demands and fulfilling annual targets and KPIs, whilst supporting and collaborating with the VP of Wellness in executing corporate-led initiatives at property level. SHA Wellness is built on a philosophy of integrative health, combining evidence-based medicine, holistic wellbeing, and cutting-edge science to help guests achieve lasting lifestyle change. The Director of Wellness Operations must be a genuine ambassador for this philosophy, demonstrating a personal commitment to holistic health and the ability to translate SHA's vision into every aspect of the guest and team experience. Management and coordination of the SHA Wellness team and oversight of day-to-day operations. Si desea saber un poco más sobre esta oportunidad, o está considerando presentar su candidatura, por favor, lea la siguiente información del puesto. Constant communication and alignment with the Medical Director of the Clinic Area. Wellness & Clinic should work together as one team and not in silos. Team management from all involved wellness disciplines including daily communication of relevant guest information, follow-up of clinic cases, and the performance of all team members. Supervision and daily yield management of the compulsory software and proper use of data. Maintain compliance with health and safety procedures, whilst ensuring hospitality standards are met and the guest service journey pre, during, and post stay is reflective of a luxury environment. Support and coordinate the training process of the team, along with the Human Resources departm Provide leadership and direction to the wellness team, including hiring, training, mentoring, and evaluating staff to ensure high performance and engagem Build and maintain a talent network including specialists, therapists, movement experts, and wellness coaches, ensuring manning requirements are always fulfil Strategy & Commercial Budget preparation, monthly forecast and P&L review, and daily review of all KPIs. Responsible for managing and optimising operational costs and daily yield management to ensure revenue optimisation and maximum employee productivity across the business. Collaborate with Sales & Marketing to position the brand as a leader in wellness through storytelling and activation of new services. Maximise profit through revenue generation and cost control, managing capture ratios and average spend per guest. Analyse performance data (bookings, spa occupancy, retail sales, margins, costs) and provide action plans where needed. Work alongside and support the VP of Wellness to execute new corporate initiatives on the ground, including the implementation of new technology, roll-out of new treatments, introduction of new brand partnerships, facility upgrades, CAPEX investment, Healthy Living Academy evolution, and guest service journey implementation. Execute strategies to drive revenue across all wellness business units in collaboration with the VP of Wellness. Quality & Guest Experience Proactively create exceptional guest experiences with follow-ups on guest satisfaction scores and action plans related to quality and feedback. Daily coordination with the Clinic team, acting as a role model and the face of wellness in guest interactions. Oversee Forbes training and the implementation of Forbes standards across the department. Ensure all SOPs and protocols are updated and training is consistent across the wellness department. Collaborate closely with the SHA Medical and Clinic team to ensure a fully integrated guest journey across wellness and medical services, operating as one unified team. Build and maintain relationships with SHA's brand partners, treatment suppliers, and external wellness practitioners, facilitating introductions and negotiations in collaboration with Finance and Purchasing. Partner with the General Manager, HR, and Facilities teams to embed a culture of wellbeing across the property for both guests and colleagues. Prepare regular performance reports GM & VP of Wellness, translating operational data into clear insights and action plans. Degree in Management, Hospitality, Health Science, Sports Science, Public Health, or a related field. Certification in Spa/Wellness operations or business management. Experience with integrated wellness approaches and wellness brands. SHA operates 40+ treatment rooms considerably larger than a standard hotel spa and candidates must demonstrate a proven track record in high-volume, multi-team environments without compromising on the luxury and personalisation expected at this level. Fluency in Spanish and advanced English (spoken and written) are both essential. Hands-on operational leader with the ability to multitask day-to-day operations and project work simultaneously. Attention to detail and strong project management skills. Financial acumen including P&L, budgeting, and performance review. OPERA, ZENOTI, BOOK4TIME) as well as Microsoft Office Suite. Be part of a leading brand in global expansion mode (SHA Emirates) in a multicultural environment with first-class professionals, making a great positive impact on the planet. ~ We want you to grow and learn every day and we are committed to your career plan and continuous training with our SHA Academy. xcskxlj ~ We are driven to give our best and make a global impact.
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