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The General Manager has overall responsibility for the MVCI Ancillary and HOA businesses, including, but not limited to P&L, monitoring guest service and process, MVCI standard implementation in the villas, reserve expenditures and planning, budget process ancillary CAPEX and associate engagement. The General Manager also liaises with the process leaders in Human Resources and Finance and Accounting as well as having a close working relationship with the property S&M team. The General Manager will work directly with leadership team and department managers to develop and maintain operational based training programs, strategic implementation of processes and pricing as well as various audits and analysis of on-site operations to drive revenue, guest service and efficiency. The General Manager has a strong understanding of cost management but also understands that an excellent value proposition drives revenue and overall financial success. The General Manager is directly responsible for the year round management and nurturing of the MVCI relationship with the Advisory Board of Directors. Position responsibilities may be expanded to cover additional areas depending on the overall need of the Resort. • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years experience in the management of operations, sales and marketing, finance and accounting, or related disciplines., • 4-year bachelor's degree in business administration, Hotel and Restaurant Management, or related major; 6 years experience in the management of operations, sales and marketing, finance and accounting, or related disciplines., • General Manager experience in full-service property., • Ability and willingness to work flexible hours including weekends, holidays and late nights., • Property industry work experience, demonstrating progressive career growth and a proven track record of exceptional performance., • Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans and curated commercial plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans and commercial initiatives are aligned with brand business strategies; translates global strategic plan into one that can be executed on property., • Executes business plans and defined commercial plans, designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with brand business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance., • Works closely with Sales and Marketing team to develop revenue generating strategies for the property; identifies new business leads, develops tailored sales approaches, and actively pursues leads with the Sales and Marketing team; ensures the sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; ensures property leaders understand and leverage demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force., • Creates a cohesive and high-performing Executive Committee that continuously strives for positive results and growth; coaches Executive Committee by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for 2 employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; ensures all managers are doing the same for their direct reports; indentifies resources needs to strengthen property team; creates succession plans for all supervisory positions and above; actively supports the staffing process; ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance., • Serves as a passionate brand advocate and ensures that the intent of the brand is pulled through in the guest experience; communicates a clear and consistent message regarding property and brand goals to employees, property leadership team, and owners; serves as a role model by demonstrating exceptional work ethic and service delivery for all employees on property; champions change; #J-18808-Ljbffr

Join to apply for the Casino Country Manager – Spain role at Glitnor Group. The Casino Country Manager - Spain will be responsible for developing, initiating, creating and overseeing business growth strategies that will expand the Glitnor and OneCasino brand’s reach in Spain whilst increasing brand loyalty and awareness. • Develop and execute strategies to enhance market penetration, customer acquisition, and revenue generation in the whole Spanish territory., • Identify new business opportunities to establish the brand as a dominant player in the market., • Ensure full adherence to Spanish gaming and betting regulations and licensing requirements., • Maintain strong relationships with regulatory bodies and local authorities., • Oversee daily business operations to ensure a seamless and engaging gaming and betting experience., • Streamline processes to drive efficiency, security, and customer satisfaction., • Full country Casino P&L responsibility focusing on revenue growth and cost optimisation., • Implement strategic initiatives to maximise profitability and ensure long-term sustainability., • Align the local brand strategy together with the Marketing team and create action plans to make sure things happen as planned, • Work closely with the Marketing Team to assist in developing and implementing effective and profitable conversion and retention campaigns to feed into the overall global business strategy, • Liaising with the Marketing Team to develop commercial relationships with potential acquisition partners, including, but not limited to, affiliates and media groups specific to Spain monitoring key metrics such as customers acquired, cost per acquisition and return on investment., • Working together with the Marketing Team to shape the local calendar of events and promotions, • Ensure an excellent user experience and achieve the defined customer satisfaction standards, • Design and execute strategies to increase player retention and improve overall user experience., • Analyse player behaviour and market trends to refine customer engagement initiatives., • Ensure alignment with global company standards and best practices., • Build and maintain strong relationships with key stakeholders, including affiliates, payment providers, and local partners., • Explore collaboration opportunities to enhance market reach and business growth., • Track and analyse key performance indicators (KPIs) to drive strategic business decisions., • Monitor market trends and player insights to optimize performance and growth strategies., • Responsible for weekly and monthly reporting for the market across key customer and business metrics, • Direct experience of the Spanish gaming market, • A strong communicator in English and have perfect Spanish language skills, • Strong knowledge and understanding of Customer Lifetime Value and mapping the customer journey, • Strong understanding and experience of online marketing, • Proven track record of executing creative and highly efficient marketing campaigns, • Solid commercial acumen with experience in P&L management, financial forecasting, and revenue optimisation, • Excellent negotiation and stakeholder relationship management skills, • Data-driven approach with the ability to interpret market insights effectively OneCasino, part of the Glitnor Group, is an online casino established in Malta since 8 years and aiming to provide the best gaming experience. The team comprises experts in casino development and gamer satisfaction, ensuring top-notch quality in all aspects. OneCasino stands out by setting trends in the iGaming industry through exclusive games and a commitment to customer feedback. Glitnor Group was founded by industry veterans with a wealth of experience in founding and managing numerous successful businesses over the past decade. We have a global presence with a unique and proven track record of building and nurturing strong brands, culture & work environment. Our vision is to take global leadership and change the competitive landscape for Game Studios, Game Operators and Lead Generation. Glitnor has enjoyed rapid growth since its foundation in 2018, and now has over 200 team members representing more than 20 nationalities. The company has physical locations in Sweden, Malta, Bulgaria, Spain and Gibraltar, and also a number of remote team members around the world. At OneCasino and Glitnor we firmly believe that our diversity is what makes us unique and that everyone is welcome to enjoy the ride! We are committed to uphold a high level of diversity and inclusion throughout our group. • Mid-Senior level, • Full-time, • Marketing, Business Development, and General Business, • Gambling Facilities and Casinos and Marketing Services #J-18808-Ljbffr