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About us Mayan Monkey Mijas is the only chocolate factory in Spain recognised by the NGO “Slave Free Chocolate”. We are known for handcrafting ethical and irresistibly delicious chocolate in the heart of beautiful Mijas Pueblo, along with our famous chocolate-making visitor experiences, gourmet ice creams and personalised chocolate adventure story books for children :) Role Overview As a Bilingual Shift Supervisor, you will form part of our management team to ensure a fabulous experience for everyone who visits Mayan Monkey Mijas during your shift. You will ensure the adherence of daily operations across the different areas (shop-café, workshops, production) to company protocols, ensuring exceptional customer service, smooth efficient production and a motivated, happy team — all while communicating confidently in both Spanish and English with customers, suppliers, and staff. This is a hands-on, dynamic, and customer-facing leadership role, perfect for someone passionate about creating unforgettably fun experiences, gourmet food & the power of solid teamwork Key Responsibilities Lead, supervise, and motivate shift team members across retail, workshops, production, packaging and housekeeping areas. Ensure production meets our high standards of quality, safety, and presentation. Greet, assist, and guide international customers and workshop participants. Train, mentor, and support team members to reach their potential. Maintain a clean, safe, and organized factory environment. Oversee inventory levels, ordering supplies when necessary and ensuring FIFO compliance. Quickly identify and resolve any operational or customer service issues. Complete accurate shift reports and communicate handovers effectively. Act as a brand ambassador for Mayan Monkey Mijas, upholding our values of sustainability, creativity, and kindness. Candidate Requirements - Languages: Fluent in English and Spanish (written and spoken) - Minimum 2 years' supervisory experience (in food production, hospitality, retail, or similar). Note: experience working in an artisanal, craft, or luxury environment is a bonus - Strong leadership and motivational skills - Excellent communication and interpersonal skills - Organised, with the ability to manage multiple tasks simultaneously - Problem-solving mindset and a "can-do" attitude, with an ability to think on your feet - Energetic, friendly, and approachable - Committed to sustainability and ethical production - Calm under pressure and solution-focused What We Offer - Full-time contract (40h), with immediate start - Competitive salary (commensurate with individual candidate qualifications & experience) - A fun, creative, and supportive work environment - Opportunity to be part of a unique, ethical chocolate brand - Daily freebies, and discounts on all products and workshops - Training, promotion & career development opportunities