Chief data innovation officer
2 days ago
Madrid
Deseables: The World Travel & Tourism Council is the global authority on the economic and social contribution of Travel & Tourism. WTTC promotes sustainable growth for the Travel & Tourism sector, working with governments and international institutions to create jobs, drive exports and generate prosperity. Council Members are the Chairs, Presidents and Chief Executives of the world’s leading private sector Travel & Tourism businesses. Alongside our Council Members and Board of Vice-Chairs, OpCo and Executive Committee representatives from our Member organisations, WTTC directors are responsible for guiding the work of the Council in the fulfilment of its mission. PURPOSE OF THE ROLE The Chief Operating Officer (COO) will support the President & CEO by taking full responsibility for WTTC’s day-to-day operational management, enabling the President & CEO to focus on leadership, global advocacy and high-level member and stakeholder engagement. The COO will oversee WTTC’s core operational and administrative functions, ensuring organisational excellence, strong crosspartmental coordination and high-performing teams. The role requires a highly experienced, internationally minded senior leader with extensive leadership experience and a strong global track record, ideally within Travel & Tourism, global experience companies, and international or membership-based organisations. CONTEXT Reporting directly to the President & CEO, the COO will oversee Finance & Accounts, Marketing, HR, Legal and IT to ensure effective, efficient and well-coordinated operations across WTTC’s Headquarters functions. As WTTC prepares to establish its new Headquarters in Madrid - Spain, the COO will play a central role in ensuring the organisation is operationally ready for this transition. Once the new Headquarters is in place, the COO will lead and oversee the full establishment and ongoing operational effectiveness of the office. The position requires a senior international executive with strong operational discipline, exceptional coordination capability and the ability to manage complex administrative structures in a fast-paced global environment. KEY RESPONSIBILITIES 1. Operational Leadership and Coordination • Lead the day-to-day operations of WTTC’s administrative and support functions., • Ensure departments operate with high standards of quality, consistency, timeliness and efficiency., • Provide clear operational direction and oversight to functional directors., • Maintain cohesion and alignment across Finance & Administration, IT, Marketing, HR and Legal teams. 2. Strategic Support to the President & CEO • Serve as the operational counterpart to the President & CEO., • Manage operational issues and workflow, enabling the President & CEO to prioritise strategic and external-facing responsibilities., • Provide the President & CEO with operational dashboards, updates, insights and recommendations., • Represent the President & CEO in internal operational discussions where delegated. 3. Governance, Compliance and Internal Controls • Strengthen processes, systems and governance frameworks., • Ensure all departments comply with organisational policies, internal controls and best practice., • Oversee preparation of operational materials for OpCo, ExCom and Board meetings., • Ensure systems, documentation and workflows are robust, up-to-date and fit for purpose. 4. Team Leadership and Organisational Culture • Lead and develop a team of senior functional directors., • Establish clear expectations, accountability structures and performance standards., • Promote a culture of professionalism, collaboration, transparency and operational discipline., • Support the professional development and performance of all direct reports. 5. Reporting, Planning and Cross-Functional Coordination • Oversee preparation and consolidation of operational, administrative and departmental reports., • Ensure data submitted to the President & CEO is complete, accurate and timely., • Coordinate closely with functions reporting directly to the President & CEO, including Research & Policy, Government & Advocacy, Membership, Destinations, Commercial and Events, to ensure operational alignment., • Track delivery of organisational plans and follow up on key actions. 6. Process Improvement and Efficiency • Identify operational gaps and opportunities for improvement., • Oversee implementation of improved processes, tools and systems., • Ensure procedures are clearly documented and regularly updated., • Promote continuous improvement and operational excellence. 7. Internal Communication and Representation • Act as the central liaison between HQ operational functions and the President & CEO., • Ensure timely and consistent communication across departments., • Represent HQ operations in internal coordination meetings., • Extensive experience in the Travel & Tourism industry required., • Background in a global experience company or multinational organisation required., • Experience in an international, membership-based or not-for-profit context is desirable., • Minimum 25 years of professional experience, including extensive senior leadership experience in operations and organisational management., • Demonstrated international track record, with experience operating across multiple regions and complex global environments., • Proven track record overseeing multiple operational and administrative functions at executive level., • Strong governance, compliance and process management experience., • Experience working with senior stakeholders, boards and external partners., • Highly organised, structured and detail-oriented., • Strong operational judgement and executive leadership presence., • Pragmatic, solutions-focused and effective problem-solver., • Calm under pressure and able to manage multiple priorities., • Strong communicator with excellent interpersonal skills., • High integrity, sound judgement and a collaborative leadership style., • Executive-level leadership and decision-making, • Strategic and operational judgement, • Accountability and ownership of outcomes, • Governance awareness and risk management, • Cross-functional leadership and collaboration, • Ability to operate effectively in complex international environments This is an in-office position in Madrid, Spain. All applying candidates must be fluent in Spanish and English. Who we are at WinView WinView is a growing startup within a large design agency , which gives us a unique and valuable mix: speed, ambition, and structure. We are an expert, very horizontal team obsessed with improving a real problem in the packaging sector that no one has yet solved well. Here we work with frankness, responsibility, and a lot of curiosity . There is no micromanagement: every person has a real impact and agency from day one. Those who need constant supervision or are not transparent do not fit in. Our Culture • We ring the bell when we close new clients., • Our offices have arcade machines, foosball, darts, pool, and real tournaments., • On your birthday, you only work half a day!, • Intensive work schedule on Fridays and during the summer. We are 15–20 people across sales, marketing, implementation, service, and product. We are looking for empathetic, communicative people who enjoy questioning and improving processes. Why Join Us • Closeness to management, • Real impact and economic growth tied to the projects success This CTO role is responsible for the companys technology strategy and execution, ensuring the technology vision aligns with business objectives. It leads the engineering and development teams, oversees the technological infrastructure, and ensures the company uses technology efficiently to drive growth and innovation. Key Responsibilities Leadership and Technology Strategy: • Define and communicate the companys technology vision, strategy, and roadmap., • Evaluate and implement new technologies to improve products, services, and operational efficiency., • Lead, motivate, and manage the engineering, development, QA, and IT teams., • Foster a culture of high performance, collaboration, and innovation., • Oversee the complete software development lifecycle, from conception to launch., • Ensure the quality, scalability, security, and reliability of the technology architecture and products., • Make critical decisions about the tech stack, tools, and coding standards., • Develop and manage the technology departments budget., • Oversee IT infrastructure, data security, and regulatory compliance., • Optimize technological processes to ensure maximum operational efficiency., • Work closely with the CEO and other executive leaders to align technology strategy with business goals., • On-site in central Madrid., • Language: Technical English, written and oral, at a fluent or native level., • University degree in Computer Science, Engineering, or a related field., • Proven experience in a technology leadership role (CTO, VP of Engineering, etc.) with a track record in building and managing technical teams., • Practical experience in software development and scalable systems architecture., • Experience in handling a multitenant system., • Experience in Cloud architecture and familiar with Azure., • Solid knowledge of agile methodologies (Scrum, Kanban)., • Excellent communication skills, interpersonal skills, and leadership., • Demonstrated ability to drive innovation and manage technological change. Joining Pivotal as a Clinical Data Scientist/Data Manager , means that you will enjoy being a member of one of the leading full-service contract research organizations in Europe with a very solid reputation. This role promises to gain direct experience with our clients and offer growth and professional development within a scientific and data driven company. You’ll have the opportunity to put your passion to work in an environment designed to help you gain in a wide variety of therapeutic areas. Why Pivotal: • We are passionate and fully committed with medical science while using technology, to make a positive impact, • We provide an exceptional experience. We take care of our employees, and we ensure everyone receives permanent mentoring and training and a push to always take one step further as well as untold international experience that will help you grow and will accompany all your life You will oversee data management and clinical surveillance activities, including: • Support the design and management of CRFs and the study database (DB), including design, setup, validation, data entry oversight and training., • Developing and maintaining the Data Management Plan, Data Quality Plan, and Edit check specifications., • Creating CRF guidelines, annotated CRFs, and managing data discrepancies., • Providing analytical support for clinical trial data, including analysis, interpretation, and preliminary recommendations., • Monitoring data review issues, ensuring timely query resolution, and performing QA/QC for the study database., • Managing database lock processes and applying a risk-based approach to assess trials and proactively address issues., • Communicating data review findings to internal and external stakeholders., • Supporting study committee activities (e.g., DMC)., • Maintaining the DMBS file system., • Identifying, monitoring, and tracking potential study risks., • Assisting in the development of predictive models, machine learning algorithms, and visualization techniques to identify trends and propose solutions in collaboration with data architects, software engineers, and product development teams., • University degree highly recommended, • 4 years in Data Management Systems at a CRO or pharmaceutical company., • Hands‑on experience with CDM systems: Medidata Rave Zelta, Medrio, Oracle u others., • Strong critical thinking, problem-solving, and organizational skills., • Proficiency in MS Office and data analysis tools., • Fluency in English (spoken and written)., • Career growth resources and flexible work schedules., • Training to enhance therapeutic knowledge. At Pivotal, we believe that diversity and inclusion are essential to the success of our team. We are committed to providing equal employment opportunities to all candidates, regardless of race, gender, sexual orientation, disability, or any other characteristic. Position: Senior Data Analyst & Clinical Data Manager Location: Madrid (onsite) Experience:+5 years of experience in similar positions in Pharma sector with experience at international level. Global Responsibility Senior Data Analyst & Clinical Data Manager is a hybrid role responsible for driving the development of reporting and visualization activities that enable data-driven decision-making across Exeltis’ portfolio of clinical studies, while leading and ensuring accountability in all data management activities related to clinical trial projects. This role is responsible for managing and overseeing all aspects of clinical trial data management, from study start-up to final database lock, while also delivering new solutions that optimize data workflows, facilitating the interpretation of clinical data trends, and ensuring compliance with regulatory and industry quality standards. Specific Responsibilities Data Analytics: • Analyzing and interpreting data to identify patterns that help drive decision-making in clinical trials., • Implementing clinical data standardization and developing new solutions to ensure optimal management and interpretation of the clinical data., • Developing key performance indicators (KPIs) to evaluate clinical trial progress., • Generating data visualization strategies and dashboards through the use of data from various databases sources., • Collaborate cross-departmentally to develop new machine learning and artificial intelligence tools related to clinical data. For the clinical trials conducted internally (in-house model): • Serves as a primary point of contact for data management deliverables. Understands, mediates and solves issues related to data management study deliverables and escalates as required to Study Team or Manager (as applicable)., • Establishes strong communication with Study Team, functional leads and other stakeholders., • Provides data management operational input into the study design, protocol development, study planning, study documents including the study risk register., • Leads all data management aspects of a clinical study, including study planning, start-up activities, conduct and database lock., • Ensures data management study deliverables are in compliance with applicable SOPs and regulatory guidelines., • Creates or reviews study level timelines for data management deliverables and ensures they are met on time., • Develops study-specific electronic data capture (EDC) systems: electronic case report form (eCRF) specifications, edit checks specifications., • Validates and tests clinical database during User Acceptance Testing., • Creates key functional plans and specifications, tailored to the study needs (e.g. Data Management Plan, eCRF Completion Guidelines, Data Review Plan)., • Develops data transfer agreements and specifications with vendors providing external data (e.g. laboratory results)., • Develops or provides support to Study Team in the development of other external systems capturing clinical data, e.g. ePRO/eCOA, RTSM/IRT and ensures that any data transfer requirements between the systems are documented and tested appropriately., • Conducts training for site users/monitors/other study team members on some of the clinical systems, e.g. EDC, RTSM, eCOA., • Manages user accounts in clinical systems governed by data management (activates / de‑activates users in the database in response to requests e.g. from Project Manager or Trial Manager)., • Performs review / data cleaning activities such as, but not limited to, study team data reviews, edit check and manual queries review, coding, SAE reconciliation and non-eCRF data reconciliation (e.g. lab data, eCOA/ePRO)., • Supports coding of medical terms in the clinical database, if required., • Evaluates different options and uses careful judgment to choose the most efficient and effective way to resolve issues that arise during study lifetime., • Generates data listings and reports needed for data review by the other Study Team members., • Monitors study status (e.g. enrollment, eCRFs completion, query rates) on an ongoing basis and provides data status reports to the Study Team., • Updates applicable databases, as a result of change order and protocol amendment(s)., • Prepares/reviews database for data freeze and/or lock and archives it with related documentation., • Providing feedback on SDTM datasets to ensure data are collected and represented in a manner that supports regulatory requirements to comply with CDISC standards (CDASH, SDTM and ADaM)., • Review the final SDTM, define.xml, annotated CRF and Clinical Study Data Reviewer’s Guides for EMA, FDA and PMDA submissions., • Oversees / manages the vendor to ensure that timelines and deliverables meet Exeltis and protocol requirements., • Ensures that their work is done in accordance with effective work orders and Exeltis SOPs (if applicable)., • Participates in and supports RFP process (review RFP documents, pricing, evaluates the needs)., • Performs quality controls according to applicable plans, e.g. Data Management Plan, Data Review Plan., • Develops SOPs or guidelines to ensure data management activities are in accordance with Good Clinical Practice (GCP) and any other applicable regulations or local requirements., • Promotes the implementation of clinical data standards to increase consistency, efficiency & productivity (creation of eCRF standards, documents/plans templates etc)., • Provides input into activities associated with regulatory inspections / audits for assigned studies., • Provides input into activities associated with selection, validation and use of software systems, devices and vendors., • Education: Bachelor’s Degree (or its international equivalent) in Life Science or Health Informatics., • Languages: Fluent English, knowledge of other languages will be an asset., • Experience (years/area): +5 years of experience in similar positions in Pharma sector with experience at international level., • Specific Knowledge: Strong understanding of Good Clinical Practice (GCP) guidelines and other relevant regulations (e.g., FDA, ICH, EMA). Strong working knowledge of data management tools and software. Knowledge of programming languages (e.g. Python, SQL), relational database terminology, reporting tools and data visualization software., • Travels: Willingness to travel 20% The Global Chief Commercial Officer (CCO) is a key member of the Executive Committee, responsible for defining, leading, and executing the company’s global commercial strategy across all channels and markets. The role carries full accountability for worldwide revenue growth, market expansion, channel performance, and commercial excellence, encompassing Retail, Wholesale, Franchise, and Digital (e‑commerce and omnichannel) operations. Reporting directly to the CEO, the CCO plays a critical role in shaping the company’s short‑, medium‑ and long‑term growth agenda, ensuring strong alignment between commercial execution, brand positioning, financial objectives, and overall corporate strategy. The CCO leads a global commercial organization, balancing global consistency with local market needs, and acts as the voice of the customer at the executive level. KEY RESPONSIBILITIES • Elaborate, lead, and execute a global commercial plan and strategy for the short, medium, and long term, fully aligned with the company’s strategic objectives., • Define and implement the global commercial vision across all regions and channels., • Identify and capitalize on new growth opportunities, including market expansion, channel development, and strategic partnerships., • Define and lead the global retail strategy, including store network optimization, expansion, productivity, and customer experience., • Develop and manage the global wholesale strategy, including partner segmentation, distribution models, pricing architecture, and margin optimization., • Build and strengthen long‑term strategic relationships with key global and regional wholesale partners., • Directly manage and oversee strategic key accounts, including El Corte Inglés, ensuring strong partnerships, commercial performance, and optimal brand representation., • Design, implement, and scale a robust global franchise model that ensures brand integrity, operational excellence, and financial performance., • Lead the global digital and e‑commerce strategy, including DTC platforms, marketplaces, and omnichannel initiatives., • Drive digital growth through traffic acquisition, conversion optimization, CRM, data analytics, and personalization., • Actively participate in pricing, discount, and promotional strategies, in close collaboration with Finance and Brand, ensuring full alignment with the company’s overall strategy., • Define global commercial frameworks and guidelines while allowing flexibility for local market dynamics., • Full global commercial P&L responsibility, including revenue, gross margin, and commercial cost control., • Elaborate the annual global commercial budget covering all channels and markets, in coordination with Finance and regional teams., • Monitor performance versus budget, proactively managing risks and opportunities to deliver financial targets., • Champion a customer‑centric approach across all commercial activities and decision‑making., • Ensure a consistent, premium, and differentiated brand experience across all channels and geographies., • Build, lead, and develop a high‑performing global commercial organization across regions and channels., • Establish clear governance, accountability, and performance management frameworks., • Foster strong cross‑functional collaboration with Brand, Marketing, Product, Supply Chain, Finance, Technology, and HR., • Actively contribute as a member of the Executive Committee, influencing enterprise‑wide strategy, transformation, and long‑term planning., • Provide the CEO and Board with clear insights on market trends, competitive dynamics, and commercial risks and opportunities., • University degree in Business Administration, Economics, Marketing, or a related field; an MBA or equivalent executive education is highly valued., • Minimum of 15 years of professional experience in senior commercial, revenue, or marketing leadership roles within complex, international organizations., • Extensive experience in retail is mandatory, with a strong track record of driving performance, productivity, and growth., • Preferential experience in the fashion and/or luxury sector, with deep understanding of brand‑led businesses, premium positioning, and selective distribution models., • Proven experience operating in a highly international environment, managing multi‑country, multi‑cultural teams and markets., • Solid and demonstrable experience in the USA, Mexico, and Asia, with a strong understanding of their commercial, cultural, and regulatory dynamics., • Senior‑level experience managing strategic wholesale key accounts, including El Corte Inglés, and building long‑term, value‑driven partnerships., • Strong exposure to omnichannel business models, digital transformation, and customer‑centric commercial strategies., • Full professional proficiency in Spanish and English is required; knowledge of additional languages is a strong advantage., • Must be based in Madrid or willing to relocate, given the headquarters location and executive responsibilities., • Strategic, visionary, and results‑oriented commercial leadershipli>, • Strong financial acumen and global P&L management capability, • Deep expertise in pricing, promotions, and commercial optimization, • Strong negotiation and senior key‑account management skills, • Data‑driven and analytical mindset, • Ability to balance brand integrity with commercial performance across diverse markets, • Change leadership and execution excellence, • Excellent communication skills and strong executive presence #J-18808-Ljbffr
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