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Te gustaría iniciar tu carrera en el sector hotelero? En Grand Hotel Central estamos buscando un/a becario/a entusiasta para unirse a nuestro Departamento de Reservas Individuales durante 5 meses. Tus principales responsabilidades serán: Asistir en la gestión de reservas individuales, asegurando una experiencia excepcional para nuestros huéspedes. Responder a consultas de clientes por teléfono y correo electrónico. Actualizar y mantener la base de datos de reservas. Colaborar con otros departamentos para garantizar la satisfacción del cliente. Participar en proyectos especiales y tareas administrativas del departamento.

POSITION SUMMARY Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers. Contact appropriate individual or department as necessary to resolve guest requests. Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance. Assign and ensure work tasks are completed on time and that they meet appropriate quality standards. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

¡TE ESTAMOS BUSCANDO! En Hesperia World, transformamos la forma de vivir la hospitalidad. Somos un grupo líder en el sector hotelero con presencia nacional e internacional, gestionando experiencias únicas en hoteles urbanos, vacacionales y resorts. Si buscas un entorno donde la innovación, la excelencia y el talento son protagonistas, este es tu lugar. Únete a nosotros y forma parte de una compañía en constante evolución. Buscamos un/a RECEPCIONISTA para nuestro HOTEL HESPERIA MURCIA CENTRO ubicado en Murcia. ¿Qué harás en tu día a día? • Gestionar la estancia del cliente desde el check in hasta su check out, garantizando una experiencia ágil y agradable. • Preasignación de habitaciones • Identificar y dar la bienvenida a todos los huéspedes y visitas del hotel. • Reconocer a los clientes repetitivos • Gestionar reservas individuales y de grupo, tanto directas como a través de agencias y OTA´s • Coordinarse con los demás departamentos (piso, mantenimiento, F&B, comercial, etc.) para asegurar un servicio integral. • Atender todos los requerimientos de los huéspedes antes, durante y después de su estancia en el hotel • Manejar la caja de recepción (cobro de clientes, cambios de divisas, etc.) • Atender llamadas, correos y consultas presenciales de forma profesional y proactiva. • Promoción de todos los servicios del hotel • Ofrecer información de los servicios del hotel e información turística de la ciudad • Apoyar en la resolución de incidencias y en la fidelización de clientes de no poder solventarlas • Facturación y cuadre diario de la caja y demás servicios ofrecidos en la recepción. ¿Qué necesitas para el puesto? · Formación Universitaria en Turismo, Hostelería o similar. · Es imprescindible que aporte nivel de inglés alto (se valorará segundo idioma) · Experiencia mínima de 1 año en la recepción en hotel de 4* o superior. · en el desempeño de funciones similares como recepcionista · Conocimiento en sistema de gestión hotelera, preferiblemente Opera Cloud. · Habilidad para la venta de Upselling · Orientación al cliente · Perfil resolutivo ¿Qué ofrecemos? · Incorporación inmediata · Jornada completa · Formación continua y oportunidad de crecimiento profesional dentro de una cadena hotelera en crecimiento · Contrato indefinido · Salario Según Convenio · Buen ambiente de trabajo · Salario Según Convenio · Descuentos en productos de la compañía ¡Te esperamos!

Citadines Trafalgar Square is seeking a confident Senior Receptionist to become part of our Front Office Team. Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Night shifts are also available and required on occasion. You will report to the Front Office Manager, supporting towards providing our guests with memorable experiences of the city. As Senior Receptionis , you will be responsible for: Supervising the day-to-day work of the Front Office Team, from customer service to administration Ensuring that the team offers a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc Taking initiative in accommodating the customers’ needs in a resourceful manner Undertaking and overseeing Front Office administrative tasks in accordance with Company standards, procedures and legal obligations Ensuring that all shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/shifts. To be successful in the role of Senior Receptionist , we require: At least one year experience in a similar role is essential Excellent guest engagement skills Ability to bring the guest experience to life throughout the hotel Willingness to learn and work with IT systems quickly Ability to communicate and organise yourself in line with different guest expectations A good command of English is essential, a second language is advantageous This is your opportunity to be part of our team as a Senior Receptionist . We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Refer a Friend bonus Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties Staff incentives when you and your team perform (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Trading as: Citadines by The Ascott Limited Required skills: Time Management, Customer Focused, Customer Service, Multitasking, Organisation Skills, Attention to Detail, Team Work, Communication Skills, Problem Solving

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island's most iconic resort: a tranquil oasis where the sea, volcanic landscapes, and subtropical vegetation blend seamlessly with Moorish-inspired architecture. Our 462 rooms and suites, divided between the vibrant Citadel and the exclusive Retreat, offer breathtaking views of the Atlantic Ocean, Mount Teide, and our lush gardens. A world-class culinary destination, the resort features award-winning restaurants, including Michelin-starred dining. With multiple swimming pools, a 2,500 m² Spa & Fitness Center, the largest Ritz Kids in Europe, and an exclusive beach area at Abama, we offer an unparalleled luxury escape in Tenerife. JOIN OUR TEAM! ...as a Telephone Operator at The Ritz-Carlton Abama Resort in Tenerife. Who are we looking for? Are you passionate about delivering exceptional service through every interaction? As a Telephone Operator , you will play a key role in creating seamless guest experiences by managing all internal and external communications with professionalism, warmth, and efficiency. Often the very first voice our guests hear, you will represent The Ritz-Carlton's Gold Standards in every conversation. If you enjoy helping others, thrive in a fast-paced environment, and have a natural talent for communication, we would love to meet you. Your responsibilities will include... Answering and handling all internal and external telephone calls promptly, professionally, and courteously. Directing calls and guest requests accurately to the appropriate departments. Providing guests with detailed information about resort facilities, dining venues, spa services, activities, transportation, and local attractions. Managing guest requests efficiently and following up to ensure complete satisfaction. Recording and delivering messages accurately while maintaining the highest level of confidentiality. Supporting emergency communication procedures in accordance with established hotel protocols. Working closely with Front Office, Guest Relations, Housekeeping, Engineering, Security, Food & Beverage, and other departments to ensure seamless communication across the resort. Maintaining up-to-date operational information and internal directories. Ensuring every telephone interaction reflects The Ritz-Carlton's commitment to personalized luxury service and attention to detail. Supporting Front Office operations whenever required to enhance the overall guest experience. What we're looking for... A warm, confident, and professional communication style with a genuine passion for guest service. Previous experience as a Telephone Operator, Front Office Agent, Guest Services Agent, Call Center Representative, or in a similar customer-facing role, preferably within luxury hospitality. Excellent multitasking, organizational, and problem-solving skills. The ability to remain calm and composed while managing multiple priorities. A collaborative mindset and the ability to work effectively with different departments. Fluency in English and Spanish is essential; German or additional languages are considered a strong advantage. Good computer skills; experience with hotel property management systems is an asset. A valid work permit for Spain. How we inspire you... Being part of our team means creating memories that last a lifetime. Your professionalism and dedication will make every guest interaction meaningful and contribute to unforgettable experiences. Attractive salary above market standards with flexible compensation benefits. Explore Rate accommodation discounts at more than 9,500 Marriott hotels worldwide, extended to your partner, parents, and immediate family. 20% Food & Beverage discounts across Marriott hotels and 50% discounts at our resort's restaurants. Up to 75% flight discounts for Tenerife residents travelling to mainland Spain. Corporate benefits program with discounts on leisure activities and travel. A special birthday gift. A complimentary stay at our resort after one year of service. 13th and 14th salary payments. Continuous learning opportunities through our Marriott International University. Career development and growth opportunities within a global hospitality company. Complimentary employee dining. Uniforms and laundry service provided (depending on department). Team events, celebrations, and social activities. Opportunities to participate in Corporate Social Responsibility initiatives. (Benefits are subject to applicable internal policies and local regulations.) Have we sparked your interest? Submit your application through Marriott Careers together with your application documents. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. Across more than 100 award-winning properties worldwide, our Ladies and Gentlemen create experiences that stay with guests long after their visit. At The Ritz-Carlton, we are proud to uphold our Gold Standards and deliver genuine care through exceptional service. Here, you will have the opportunity to grow professionally, take pride in your work, and become part of a team dedicated to creating unforgettable luxury experiences. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Monitoring Property Operations • Monitors and ensures compliance with all Guidelines to Operations. • Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook). • Ensures employees are working in a safe environment. • Manages all period-end inventories. Supporting Profitability and Revenue Goals • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. • Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations. • Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days. • Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis. • Administers plans and actions to keep chargebacks and rebates to a minimum. • Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages. • Manages employee hours. • Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues. Supporting Human Resources Activities • Promotes participation in property safety-related programs. • Monitors employee attendance and records absences/tardiness. • Promotes teamwork and employee morale. • Keeps employees informed regarding new operational procedures, standards, or programs. • Assists supervisors in handling employee performance issues (e.g., performance reviews, counseling, and recommendations). • Ensures all employees have complete knowledge of emergency procedures. • Encourages employee relations through gifts, parties, outings. • Creates incentives that will promote better service and profit for the property. • Assists operations manager in processing employee payroll weekly. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Citadines XXX is seeking a confident Receptionist to become part of our Front Office Team. Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Night shifts are also available and required on occasion. You will report to the Front Office Manager, supporting towards providing our guests with unique experiences and offerings to Live, Work and Play in infinite ways. Designed for the love of cities, Citadines offer travellers the comfort of a serviced residence and the flexibility of a hotel. A Receptionist will be responsible for: Offering a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc Taking initiative in accommodating the customers’ needs in a resourceful manner Being pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice Ensuring that all shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/shifts. To be successful in the role of Receptionist , we require: Excellent guest engagement skills Ability to bring the guest experience to life throughout the hotel Willingness to learn and work with IT systems quickly Ability to communicate and organise yourself in line with different guest expectations A good command of English is essential, a second language is advantageous This is your opportunity to be part of our team as a Receptionist . We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Refer a Friend bonus Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties Staff incentives when you and your team perform (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott , Citadines , lyf , Oakwood , Somerset , The Crest Collection , The Unlimited Collection , Fox , Harris , POP! , Preference , Quest , Vertu and Yello . Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Trading as: Citadines by The Ascott Limited Required skills: Time Management, Customer Focused, Customer Service, Multitasking, Organisation Skills, Attention to Detail, Team Work, Communication Skills, Problem Solving

Mayordomo/a Misión: En The Principal Madrid 5*, estamos seleccionando a un/a mayordomo/a, quien se encargue de proporcionar un servicio de alto nivel a los huéspedes, asegurando su satisfacción durante toda su estancia. Además de las responsabilidades propias de un mayordomo, este puesto también implica la realización de algunas tareas de mozo y la conducción para aparcar los vehículos de los clientes. Responsabilidades Sus principales responsabilidades serán: Recibir a los huéspedes, ayudarles con su equipaje y acompañarlos a sus habitaciones, asegurándose de que todo esté en orden y de que se sientan familiarizados con las instalaciones. Proporcionar información sobre las actividades disponibles en el hotel y en la zona circundante, hacer reservas y coordinar servicios adicionales según las preferencias de los huéspedes. Realizar los trámites necesarios para el registro de entrada y salida de los huéspedes, garantizando una experiencia fluida y sin problemas. Atender las solicitudes de los huéspedes en relación con el servicio de habitaciones, asegurando la entrega puntual de alimentos, bebidas u otros artículos solicitados. ¿Qué necesitamos de ti? Formación: ESO. Nivel de inglés alto. Disponibilidad horaria. Licencia de conducir. Capacidad de autonomía. Excelentes habilidades comunicativas. ¿Qué ofrecemos? Contrato de sustitución. Jornada completa. Uniforme y una comida por turno incluida. Excelente ambiente de trabajo y compañerismo. Grandes proyectos de formación continua. Posibilidad de crecimiento en la compañía. ÚNICO: IRREPETIBLE, EXTRAORDINARIO, EXCELENTE. Nuestro propósito es brindar un servicio excelente a nuestros clientes en hoteles excepcionales en destinos como Madrid, Mallorca, Costa Brava y Andalucía. Nos ocupamos de nuestros clientes, de nuestro equipo, de nuestros hoteles, de la comunidad y del planeta. Esta visión merece que sea real, cada día y en todos los casos. Creemos que, el lujo debe entenderse como una combinación de nuevas experiencias, el valor de lo auténtico y el placer de la sencillez. Todo ello potenciado por la sofisticación, el estilo, la seducción y la calidez. ÚNICO significa irrepetible; por eso ponemos al alcance de nuestros clientes una experiencia incomparable, la entrada a un mundo hecho a medida y en el que cada individuo es diferente y especial. Porque éste es el auténtico significado del lujo en la hospitalidad contemporánea. NUESTRA GENTE Nos apasiona lo que hacemos, y somos conscientes de que los resultados se obtienen a través de las acciones que repetimos a diario. Es por ello, que cada persona en nuestro equipo se compromete a cultivar una actitud de cuidado y dedicación. Animamos a nuestros equipos a que cosechen esta actitud, y la siembren en todos los aspectos de su día a día. Proporcionando un entorno equitativo, justo, sostenible, ético y seguro donde puedan desarrollar sus habilidades y crecer. Un esfuerzo continuo por mantener la igualdad de oportunidades en todos sus aspectos, y la libertad para y entre todos los miembros de nuestro equipo. Descubre más en

Buscamos una persona para recepción de nuestro hotel en la zona de Barberà del Vallès. ¿De qué serás responsable? - Soporte en el check-in/out, - Atención al público, - Reservas, - Atención telefónica - Auditoría nocturna. ¿Qué buscamos?: - Diplomatura/Grado en Turismo y/o Formación Profesional en - Gestión de Alojamientos Turísticos (imprescindible contar con el expediente académico cerrado). - Experiencia previa de prácticas como Recepcionista de Hotel. - Inglés y valorable otros idiomas. - Conocimientos de SAP ¿Qué ofrecemos? En Eurostars Hotel Company podrás formar parte de una empresa líder en el sector travel, en continuo crecimiento y expansión global, que apuesta por el constante desarrollo profesional de su equipo. Las condiciones de esta posición son: Además, al formar parte de Eurostars Hotel Company podrás disfrutar de los siguientes beneficios: 50% de descuento en nuestros hoteles de alta gama: Podrás beneficiarte de descuentos de hasta el 50% en todos nuestros magníficos hoteles 4/5 alrededor del mundo y hasta un 20% para tus familiares. Formación The Power Business School: Acceso 100% gratuito e ilimitado a todas las formaciones (MBA, digital, ofimática, Skills etc) de la mano de nuestro partner The Power Business School, la escuela de negocios online nº 1 del mercado e impartida por los mejores profesionales en activo del sector. Acceso a nuestro Club del Empleado: donde podrás beneficiarte de diferentes tipos de descuentos y ventajas de todo tipo (ocio, tecnología, deporte, moda etc) Disfrutar de noches de hotel gratis: con el Programa de referenciados de Eurostars Hotel Company, recompensamos las recomendaciones que se transforman en contrataciones. Si recomiendas a alguien y le contratamos, recibes noches de hotel gratis. Si este proyecto te interesa y crees que encajas en el perfil, nos encantaría que apliques a la posición. O, si conoces a alguien que le pueda interesar, no dudes en compartir esta oferta.

Bienvenid@ a Eurostars Hotel Company, La Industria de la Felicidad Eurostars Hotel Company es la cadena hotelera de Grupo Hotusa del que forman parte las marcas Eurostars Hotels, Áurea Hotels, Exe Hotels, Ikonik Hotels, Dorma hotel, Crisol Hotels y Tandem Suites. Actualmente, nuestro portofolio cuenta con más de 300 hoteles con presencia en más de 20 países de todo el mundo. Nuestra actividad está avalada por un importante know how que se refleja en todos los ámbitos, desde la gestión hotelera a los valores de marca o al cuidado en la experiencia del huésped. Actualmente tenemos abiertas vacantes de prácticas durante el verano de 2026 en nuestros hoteles situados en varios destinos de Europa: Áreas de prácticas Recepción y Front Office Guest Relations Food & Beverage (Restauración) Cocina Requisitos Estar cursando o haber finalizado recientemente estudios de Turismo, Gestión Hotelera, Cocina, Sala, Alojamientos turísiticos. Con posibilidad de firma rprácticas o solictar un convenio o acuerdo eramsus (con o sin beca) Nivel intermedio o avanzado de inglés (B2 mínimo). Se valorará el conocimiento de otros idiomas (alemán, francés, italiano, portugués o checo). Disponibilidad para realizar prácticas en alguno de los destinos ofertados. Orientación al cliente y vocación de servicio. Capacidad de trabajo en equipo. Habilidades de comunicación y actitud proactiva. Interés por desarrollar una carrera internacional en el sector hotelero. Se ofrece Experiencia profesional internacional en una cadena hotelera de referencia. Formación continua y aprendizaje práctico. Entorno multicultural y dinámico. Posibilidad de desarrollo profesional dentro de la compañía con incoporación posterior.

¡Buscamos Recepcionista para nuestro Hotel 5* ubicado en Sant Cugat del Vallès. Si te apasiona el mundo hotelero, eres proactivo/a y disfrutas brindando una atención al cliente de primera, ¡este es tu lugar! Estamos formando un equipo increíble y nos encantaría que te sumes al proyecto. ¿Qué buscamos? • Experiencia mínima de un año en la recepción de hoteles de 4* o 5*. Valorable experiencia en hoteles internacionales. • Manejo de PMS Opera Cloud. • Inglés imprescindible a nivel C1 o similar, otros idiomas son un plus. • Formación estudios relacionados con Turismo • Disponibilidad horaria para rotación en turnos. • Actitud positiva, ganas de aprender y de trabajar en equipo. ¿Qué ofrecemos? • Salario competitivo dentro del sector. • La oportunidad de crecer profesionalmente en una empresa consolidada. • Un ambiente de trabajo dinámico y multicultural, donde valoramos la diversidad y el respeto • Un equipo comprometido que te apoyará en cada paso. Si tienes ganas de crecer en un entorno de lujo y formar parte de algo especial, ¡queremos conocerte!

SENIOR EXECUTIVE GROUPS BOOKING – LONDON HQ The Senior Executive – Group Bookings will act as the subject matter expert for all group reservations activity across the portfolio. This role is responsible for overseeing the accurate fulfilment of group allocations, rooming lists and booking requirements while providing guidance and support to Reservations Executives. Working closely with Sales and Commercial teams, the role will ensure a seamless experience for group organisers while maximising revenue opportunities and maintaining operational excellence. This role is based five days a week at our London Bridge Head Office. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey. Step on stage and play your part. THE WORK IN YOUR HANDS Managing the fulfilment of group bookings, ensuring rooming lists, booking allocations and contracted room blocks are processed accurately and delivered within agreed timelines Acting as the first point of escalation for Reservations Executives on group-related queries, providing guidance, support and expertise to maintain consistent service standards Partnering closely with Sales teams to ensure seamless handovers, timely communication and swift resolution of any issues affecting group organisers Monitoring group block performance, identifying at-risk allocations and escalating concerns where appropriate to protect revenue opportunities Applying group booking policies and allocation processes consistently while balancing organiser expectations with commercial objectives Identifying opportunities to improve workflows, streamline processes and enhance the overall organiser and guest experience Supporting the onboarding, training and development of team members, sharing knowledge and best practice across the department Contributing to the successful delivery of group revenue targets through effective booking management and conversion support Maintaining accurate records and ensuring all booking information is updated across relevant systems THE FIRE YOU CARRY Strong organisational skills with the ability to manage multiple group bookings and competing priorities simultaneously Excellent attention to detail and commitment to accuracy across all aspects of group fulfilment Effective communication and stakeholder management skills, with the confidence to engage with organisers, colleagues and commercial teams A collaborative approach and willingness to support, coach and develop others within the team Sound commercial awareness combined with a guest-focused mindset Strong problem-solving ability and confidence handling complex booking scenarios and escalations Ability to remain calm, organised and solutions-focused in a fast-paced environment YOUR PROVEN TRACK Previous experience within hospitality, reservations or group bookings, ideally within a senior, lead or specialist position Strong understanding of group contracts, room allocations, booking systems and fulfilment processes Experience working with corporate, event or group business segments Proven ability to manage high volumes of bookings while maintaining exceptional levels of accuracy and service Experience collaborating with Sales, Revenue or Commercial teams to support business objectives Demonstrated ability to support colleagues through coaching, training or mentoring activities WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on creating meaningful commercial impact, you’ll do well here. We value leaders who can inspire teams, drive performance and help shape the future direction of our brands. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach, strong leadership instincts and the ambition to grow alongside us.

¡Bienvenido a la Industria de la Felicidad! Eurostars Hotel Company es la cadena hotelera de Grupo Hotusa del que forman parte las marcas Eurostars Hotels, Áurea Hotels, Exe Hotels, Ikonik Hotels, Crisol Hotels, Dorma Hotels y Tandem Suites. Actualmente, nuestro portolio cuenta con más 300 hoteles con presencia en 24 paises de todo el mundo. Nuestra actividad está avalada por un importante know how que se refleja en todos los ámbitos, desde la gestión hotelera a los valores de marca o al cuidado de la experiencia del huésped. Estamos convencidos de que el éxito de una empresa reside en el desarrollo del talento y la ilusión del equipo humano que lo forma. Por ello, buscamos personas que sientan pasión por su trabajo y que quieran crecer con nosotros. ¿Quieres unirte a la Industria de la Felicidad? Buscamos a un/a Recepcionista para nuestro Hotel 4* Dorma Plaza Catalunya ubicado en Barcelona. ¿De qué serás responsable? Atender al cliente durante los procesos de check-in y check-out, garantizando una experiencia satisfactoria. Registrar, modificar y cancelar reservas en el sistema de gestión, asegurando la actualización correcta de la información. Emitir facturas y gestionar la documentacion asociada a la estancia del cliente. Gestionar y coordinar los servicios solicitados por el huésped, dando respuesta a sus necesidades e incidencias dureante la estancia. Auditoría nocturna. ¿Qué buscamos? Estudios de Turismo o similar. Nivel alto de Inglés. Experiencia previa como recepcionista de hotel. Valorables conocimientos de SAP. ¿Qué ofrecemos? En Eurostars Hotel Company podrás formar parte de una empresa líder en el sector travel, en continuo crecimiento y expansión globa, que apuesta por el constante desarrollo de su equipo. Además, al formar parte de Eurostars Hotel Company podrás disfrutar de los siguientes beneficios: 50% de descuento en nuestros hoteles de alta gama: Podrás beneficiarte de descuentos de hasta el 50% en todos nuestros magníficos hoteles 4/5* alrededor del mundo y hasta un 20% para tus familiares. Formación 'The Power Business School': Acceso 100% gratuito e ilimitado a todas las formaciones (MBA, Digital Marketing, Ofimática, Skills) de la mano de nuestro partner 'The Power Business School', la escuela de negocios online nº1 del mercado e impartida por los mejores profesionales en activo del sector. Acceso a nuestro 'Club del Empleado' donde podrás beneficiarte de diferentes tipos de descuentos y ventajas de todo tipo, como ocio, tecnología, deporte, moda, etc. Disfrutar de noches de hotel gratis: Con el Programa de Referenciados de Eurostars Hotel Company, recompensamos las recomendaciones que se transforman en contrataciones. Si recomiendas a alguien y le contratamos, recibes noches de hotel gratis. Clases de idiomas: desarrollarás tu carrera en un entorno global y tendrás acceso a clases para mejorar en más de 50 idiomas, con horarios flexibles, clases grupales en directo y contenidos adaptados a tu nivel para progresar a tu ritmo.