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JOB SUMMARY Responsible for communicating the concept of Total Quality Management through advising, coaching, training, and facilitating. Position works with direct reports, General Managers, and other staff to develop and implement quality assurance strategies. The position is responsible for ensuring that quality processes meet company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. . CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. CORE WORK ACTIVITIES Managing Quality Assurance Goals • Coaches managers on adopting the Total Quality Management leadership style. • Makes and executes the necessary decisions to keep property moving forward toward achievement of goals. • Directs property quality efforts to address critical customer requirements. • Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable. Leading Quality Assurance Team • Trains team members and managers on problem solving, process improvement and strategic planning techniques • Develops systems to enable employees to understand guest satisfaction results. • Communicates a clear and consistent message regarding departmental goals to produce desired results. • Coaches managers on adopting the Total Quality Management leadership style. • Educates new employees on the foundations of the quality processes, how to use quality tools and their role in continuous improvement. • Familiarizes employees with the daily quality production reports and how to spot trends in their work areas and initiate root cause analysis. Managing Quality Tools • Ensures that management practices at all levels are aligned with quality tools. • Uses data collection methods to compile, display, track, and analyze defect trends. • Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer. • Analyzes issues and identifies trends. Managing the Guest Experience • Reviews guest feedback with leadership team and ensures appropriate corrective action is taken. • Responds to and handles guest problems and complaints. • Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. • Creates an atmosphere in all properties that meets or exceeds guest expectations. Managing and Conducting Human Resources Activities • Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results. • Ensures employees are treated fairly and equitably. • Ensures that regular, ongoing communication is happening in quality assurance. • Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees. • Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results. • Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. • Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. • Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. • Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

¡TE ESTAMOS BUSCANDO! En Hesperia World, transformamos la forma de vivir la hospitalidad. Somos un grupo líder en el sector hotelero con presencia nacional e internacional, gestionando experiencias únicas en hoteles urbanos, vacacionales y resorts. Si buscas un entorno donde la innovación, la excelencia y el talento son protagonistas, este es tu lugar. Únete a nosotros y forma parte de una compañía en constante evolución. Buscamos un/a HOUSE MANAGER para nuestro APARTAMENTOS HESPERIA BARCELONA SANT JOAN ubicado en Sant Joan Despí. ¿Qué harás en tu día a día? · Gestión de las tareas diarias · Tramitación y gestión de incidencias de clientes · Asistencia y resolución de dudas al equipo · Apoyo al departamento de recepción y pisos · Reporte al director del hotel ¿Qué necesitas para el puesto? 2 años de experiencia en gestión de apartamentos y/o jefatura de recepción Experiencia en modelo de servicio y atención al cliente. Diplomatura en turismo Conocimientos de distribución y negocio hotelero. Labores departamento de recepción. Conocimiento específico de diversas herramientas informáticas (Microsoft Office…) Se valorará conocimientos de Opera Cloud Conocimiento de idiomas: castellano, catalán, inglés, francés (preferible) Dotes de comunicación y trato Rapidez de ejecución y solución de problemas Responsabilidad y proactividad Empatía Trabajo en equipo ¿Qué ofrecemos? •Incorporación a un entorno profesional y estable. •Contrato indefinido • Salario 26.000€ - 28.000€ • Formación continua y desarrollo profesional • Buen ambiente de trabajo • Descuento en hoteles de la Compañía, así como una variedad de servicios y productos, entretenimiento y más. ¡Únete a APARTAMENTOS HESPERIA BARCELONA SANT JOAN ¡ ¡Te esperamos!

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About the role Four Seasons Spain Collection is seeking a dynamic Senior Sales Manager to join the team. Based at Madrid, the Senior Sales Manager is responsible for driving revenue growth for Four Seasons Spain Collection, representing the Madrid and Mallorca properties with a strategic focus on the North America and Canada markets. The role manages leisure, strengthens brand presence, and collaborates closely with internal teams to deliver exceptional client experiences, while reporting to the Director of Sales and Associate Director of Sales at each property. What you will do To implement all sales action plans related to US &Canada FIT leisure segment and assigned geographical areas, in line with the approved Marketing Plan. To actively contribute to the achievement of departmental goals and budgeted revenue targets. To proactively solicit leisure FIT business for rooms and related hotel services through direct sales activities targeting US-based &Canada based travel advisors, luxury consortia, and leisure partners. To design and execute strategic sales action plans specifically focused on the US &Canada FIT leisure segment. To closely monitor account revenue and business production for US FIT leisure accounts, including travel advisors, consortia, luxury agencies, and key production partners. To maximize up-selling and cross-selling opportunities whenever possible. To attend relevant work-related functions and promotional events (e.g. trade shows) and actively promote hotel products and services. To plan and conduct sales trips to major market areas, with prior approval from the Director of Sales and Associate Director of Sales of both properties, visit existing and potential accounts within assigned territories. To report to the Director of Sales and Associate Director of Sales of both properties on potential market and segment requiring additional sales coverage. To review direct competitors and conduct ongoing market and industry research. To work closely with office support staff to maintain both hotel database and Central Information System in an efficient and accurate manner. To complete and submit weekly Golden S&C sales call reports in a timely manner. To conduct telemarketing activities and perform research using internet and internal resources to identify, qualify, and develop new accounts. To project a professional and positive image when representing both hotels at all times. To host corporate familiarization trips, conduct hotel tours, attend trade shows, sales trips, and webinars, and provide support to colleagues as required. To carry out any other duties as assigned by the Director of Sales and Associate Directors of Sales of both properties. To maintain a high level of market exposure for the hotel through direct sales efforts, telephone, email, and written communications. To strive to meet and exceed sales targets established by the Director of Sales and Associate Director of Sales. To carry out day-to-day sales activities within the US &Canada FIT leisure market in accordance with established policies and procedures. To develop new accounts by analyzing business potential, client needs, and purchasing behaviors. To conduct site inspections for prospective and existing clients. To liaise with all Worldwide Sales Offices (WSOs) to generate and follow up on potential sales leads. What you bring Bachelor’s degree in Marketing, Business Administration, Hospitality, or a related field. Minimum 2–5 years of experience in hotel sales, including at least 1 year in a similar capacity in a luxury brand. A proactive and customer-oriented mind set with a proven track record of achieving sales targets and driving revenue growth in the luxury hospitality sector. Strong communication, negotiation, and interpersonal skills. Strong organizational and time-management capabilities with the ability to prioritise and manage multiple accounts in a detailed manner. Ability to work independently and collaboratively is key. Fluency in English and Spanish required Must hold a valid work authorization for Spain What we offer: Competitive Salary, wages, and a comprehensive benefits package. Excellent Training and Development opportunities. Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program). Complimentary Dry Cleaning for Employee Uniforms. 22 working days of vacation, and the day of the birthday free. Complimentary Private Health insurance. Complimentary Employee Meals. Schedule & Hours: This is a full-time position.

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island’s most iconic resort: a tranquil oasis where ocean views, volcanic landscapes, and subtropical gardens blend seamlessly with Moorish-inspired architecture. Its 462 rooms and suites, divided between the vibrant Citadel and the exclusive Retreat, offer breathtaking views of the Atlantic Ocean, Mount Teide, or our lush gardens. A celebrated gastronomic destination, the resort features world-class restaurants, including Michelin-starred fine dining. With multiple swimming pools, a 2,500 m² Spa & Fitness Center, the largest Ritz Kids in Europe, and an exclusive beach area, we offer an unparalleled luxury escape in Tenerife. JOIN OUR TEAM …as Director of Food & Beverage at The Ritz-Carlton Abama Resort. Who we are looking for We are seeking a strategic and visionary hospitality leader with a passion for culinary excellence and luxury service, fluent in both Spanish & English. As Director of Food & Beverage, you will be responsible for defining and leading the overall F&B strategy of the resort, ensuring a distinctive, profitable, and world-class gastronomic offering aligned with The Ritz-Carlton Gold Standards. Your leadership will be instrumental in inspiring multidisciplinary teams, elevating the guest experience, and reinforcing the resort’s positioning as an internationally recognized culinary destination. Key Responsibilities Develop and execute the comprehensive Food & Beverage strategy in alignment with the resort’s vision and The Ritz-Carlton Gold Standards. Oversee all F&B operations, including restaurants, bars, banqueting, events, in-room dining, and specialty concepts. Ensure exceptional, innovative, and memorable dining experiences across all guest touchpoints. Lead, mentor, and develop high-performing teams, fostering a culture of excellence, creativity, and engagement. Drive financial performance through strategic budget management, cost control, revenue optimization, and inventory oversight. Analyze financial and guest satisfaction metrics, implementing continuous improvement initiatives. Partner closely with Marketing and Revenue Management to position and promote the resort’s culinary concepts. Ensure compliance with quality standards, brand presentation, food safety regulations (HACCP), and legal requirements. Champion culinary innovation and emerging trends to strengthen the resort’s reputation and competitive edge. Lead recruitment, training, performance management, and succession planning within the F&B division. Represent the resort at culinary events, strategic partnerships, and with key suppliers. What we expect from you Proven experience as Director of Food & Beverage or Assistant Director of Food & Beverage in luxury hotels, high-volume resorts, or renowned gastronomic destinations. Strong financial acumen with demonstrated P&L management expertise. Inspirational leadership style with the ability to manage large, multicultural teams. In-depth knowledge of international culinary trends and diverse dining concepts. Strong results orientation with a commitment to operational excellence and guest satisfaction. Strategic thinking, analytical skills, and the ability to thrive in a dynamic environment. Fluency in English and Spanish; additional languages are highly valued. Valid work permit for Spain. How we inspire you Being part of The Ritz-Carlton means creating experiences guests will remember for a lifetime. Here, your leadership will directly impact the resort’s culinary reputation and the development of exceptional talent. Competitive salary above market level and flexible compensation package. Explore Rate across more than 9,500 Marriott hotels worldwide (extended to immediate family). 20% discount on F&B at Marriott hotels and 50% discount on the resort’s culinary offerings. Up to 75% discount on flights from Tenerife to mainland Spain (for residents). Corporate benefits in leisure, travel, and wellness. Continuous training through our “university”. Real international career growth and development opportunities. Complimentary employee dining. Team events and celebrations. Participation in social responsibility initiatives. (Benefits subject to applicable internal policies and tax regulations.) Have we sparked your interest? Submit your application through MarriottCareers with your supporting documents. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive culture, committed to non-discrimination on any protected basis. At The Ritz-Carlton, our Ladies and Gentlemen create extraordinary experiences guided by our Gold Standards. Here, you will take pride in your work, grow professionally, and be part of a brand synonymous with genuine luxury. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

OVERVIEW Under the supervision of the Director of Convention Services and the Assistant Director of Convention Services, the Convention Services Manager is responsible for independently managing, coordinating, and executing all group assignments turned over by the Groups & Conventions Sales team. This role requires strong ownership, strategic thinking, and a high level of professionalism to ensure flawless execution of group events while maximizing revenue opportunities and maintaining exceptional client satisfaction. The Convention Services Manager acts as the primary point of contact for clients from turnover through post-event evaluation, ensuring all contractual obligations are met and all operational departments are aligned for successful event delivery. SCOPE OF POSITION • Oversee and ensure compliance with all contractual agreements related to guestrooms, meeting space, food & beverage, and special concessions. • Coordinate all group/event requirements with operational departments, ensuring accuracy, clarity, and timely communication. • Demonstrate full ownership of assigned groups, from initial planning to on-site execution and post-event follow-up. • Maximize food & beverage and ancillary revenue through strategic up-selling, cross-selling, and solicitation of affiliate business. • Maintain strong, proactive client relationships, serving as the main liaison and ensuring all group needs are anticipated and executed to the highest standard. • Review and verify credit information with the Finance department at turnover and ensure all financial requirements (deposits, billing instructions, guarantees) are met. • Conduct site inspections and planning meetings for upcoming groups and potential business opportunities. • Participate in required trainings, departmental meetings, and sales-related initiatives to support continuous improvement and team development. KEY RESPONSIBILITIES Operational Leadership & Communication: • Serve as the central communication link between the client and all hotel departments, ensuring operational readiness and flawless event execution. • Prepare, review, and distribute BEOs, group resumes, agendas, and all relevant documentation with accuracy and attention to detail. • Lead pre-convention meetings, BEO meetings, and group recap sessions, ensuring all stakeholders are aligned. • Coordinate post-convention evaluations and exit interviews, capturing feedback and identifying opportunities for improvement. Client & Event Management: • Provide high-touch service and maintain strong professional relationships with clients throughout the planning and execution phases. • Anticipate client needs and proactively resolve issues, ensuring a seamless and memorable event experience. • Maintain full ownership of group logistics, timelines, and deliverables, ensuring all commitments are met or exceeded. Revenue Optimization: • Identify and pursue opportunities to increase revenue through strategic recommendations and enhancements to the group’s program. • Collaborate with Banquets, Culinary, and Sales to optimize event profitability while maintaining service excellence. HOURS Typical working hours are 09:00 to 17:00, with flexibility required based on group and event schedules, including evening or extended hours as needed to support on-site operations. ROLE DUTIES Listed below is an outline of some of the duties and responsibilities of the Group Coordinator: • Attend monthly One on One with DOCS. • Attend weekly Conventions department meeting. • Attend pre-con meetings, BEO meetings, Groups Recap meeting and coordinate post-con for exit interview. What the Groups Coordinator is not: • Not a replacement for the Banqueting Manager. • Not a replacement for the W Meetings Insider or other operational roles. POSITION REQUIREMENTS • Dedicated workspace with computer, Opera access, and Internet connection, ideally located near meeting spaces. • Corporate email access. • Internal mobile phone. • Business cards. • Minimum 2–3 years of experience in Convention Services, Event Management, or related hospitality roles. • Strong organizational, communication, and leadership skills. • Ability to manage multiple complex events simultaneously while maintaining exceptional attention to detail. W Hotels worldwide – confidential – page 3 of 3 • Ability to work under pressure and adapt to changing operational needs. • Strong client-service orientation and problem-solving skills. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Forma parte de uno de los hoteles de referencia para el segmento corporativo y de eventos en Barcelona. En Hyatt Regency Barcelona Tower trabajarás en un entorno internacional, dinámico y orientado a la excelencia en el servicio. Si te motiva el ritmo urbano, los grandes retos operativos y el trabajo en equipo, aquí podrás desarrollar una carrera sólida dentro de la hospitalidad de alto nivel. Principales funciones y responsabilidades: Ayudar al Director de Ventas en la generación de ingresos brutos presupuestados y RevPAR para el hotel a través de una estrategia exitosa de gestión de ingresos. Entre sus principales funciones son: · Lograr objetivos de ingresos mensuales individuales/objetivos de solicitud mensuales. Supervise el progreso de los equipos de ventas grupales hacia sus objetivos de ingresos individuales mensuales y objetivos de solicitud. Proporcione comentarios o establezca sesiones de estrategia para ayudar a los asociados de ventas del grupo a tener éxito. · Ayudar en el desarrollo de planes de acción de ventas del equipo, pronosticar y evaluar tendencias para modificar estrategias que mejorarán los ingresos de manera efectiva. Asegúrese de que se realicen visitas a talleres competitivos. · Ayudar a liderar, capacitar y asesorar a los gerentes de ventas de grupos. Identificar las oportunidades de mejora de cada gerente de ventas y ayudar en su desarrollo. · Asistir en la producción del plan de negocios anual del hotel. · Colaborar en el desarrollo y mantenimiento del presupuesto departamental. · Liderar reuniones de ingresos de propiedad asegurando siempre la maximización de ingresos y ganancias en todas las áreas en ausencia del Director de Ventas. · Asegurar que se sigan los procedimientos de crédito del hotel y las pautas de auditoría. · Presentación oportuna de los informes requeridos al Director de Ventas y Marketing y/o Gerente General. · Mantener una buena relación con las empresas locales. · Predicar con el ejemplo positivo. Asegúrese de que los miembros del equipo de ventas del grupo sean un reflejo positivo del hotel. · Otras funciones que le sean asignadas. Aptitudes: · Titulación universitaria (Económicas, ADE, Ingeniería, Turismo, etc.) · Habilidades informáticas que incluyen procesamiento de textos, hojas de cálculo y familiaridad con los sistemas de administración de propiedades específicos de la marca. · Capacidad para ejercer excelentes habilidades de comunicación, presentación, organización, gestión del tiempo y escucha. · Capacidad para utilizar habilidades analíticas para medir el potencial comercial y el valor para el hotel. · Capacidad para interactuar exitosamente con todos los niveles de clientes y administración del hotel. · Experiencia mínima de 3 años en ventas de hoteles o la cantidad equivalente de experiencia en la industria. · Idiomas inglés, hablado y escrito. · Disponibilidad para viajar.

Como Guest Relations , desempeñarás un papel fundamental a la hora de garantizar una inolvidable experiencia a los huéspedesdesde el primer contacto y durante toda la estancia. Esta función implica mantener los más altos estándares de servicio, gestionar las opiniones de los huéspedes y fomentar una coordinación perfecta entre los departamentos en todo lo relacionado con la calidad. Vacante temporal del 01/07/2026 al 30/09/2026 ¿Qué tendrás que hacer? Ofrecer una bienvenida genuina y cálida a los huéspedes que llegan, proporcionándoles una presentación profesional del hotel y ayudándoles con los procedimientos de registro. Estar siempre visible y disponible para los huéspedes, resolver sus dudas y mantener un contacto frecuente durante su estancia, resolver sus problemas y ayudarles con servicios adicionales, como transporte, reservas y recomendaciones locales. Ayudar al Director de Relaciones con los Huéspedes a mantener los estándares de calidad y garantizar una respuesta oportuna a las opiniones de los huéspedes, gestionar comentarios, sugerencias y quejas, y colaborar con los jefes de departamento para ejecutar planes de acción. Desarrollar conexiones positivas con los huéspedes, anticipándose a sus necesidades para ofrecer un servicio personalizado y reconocer y tratar a los huéspedes que repiten y a los VIP de acuerdo con las normas del hotel y la política VIP. Recoger y analizar las opiniones de los huéspedes a través de encuestas, reseñas y comunicación directa y tomar medidas decisivas para mejorar la experiencia de los huéspedes y comunicar los cambios necesarios al personal del hotel. Trabajar en estrecha colaboración con los distintos departamentos del hotel para coordinar los servicios a los huéspedes y garantizar una experiencia fluida. Mantener perfiles precisos y actualizados de los huéspedes, incluidas sus preferencias y peticiones especiales. Identificar oportunidades para aumentar las ventas de los servicios del hotel y comunicar eficazmente su valor a los huéspedes. Poseer un profundo conocimiento de los servicios del destino y de los contactos clave para garantizar que la información facilitada se ajusta a las normas de calidad y a la identidad corporativa. Asistir y apoyar el Guest Relations Manager en las actividades comerciales, incluida la preparación de eventos, la organización de inspecciones del lugar y la comunicación de la información pertinente. ¿Qué buscamos? Se recomienda formación en gestión hotelera, turismo, administración de empresas o un campo relacionado. Experiencia previa en un entorno centrado en el cliente, preferiblemente en el sector de la hostelería, con conocimiento de los procedimientos hoteleros. Se valorará muy positivamente la experiencia internacional. Dominio de la lengua local y del inglés; se valorarán otros idiomas. Excepcionales habilidades de comunicación (verbal y escrita) con un enfoque proactivo para resolver problemas. Demostrar orientación al cliente, superando constantemente las expectativas de los huéspedes. Adaptabilidad en los estilos de comunicación para proporcionar un servicio personalizado adaptado a las preferencias, necesidades, estilos de vida y preferencias de interacción de los huéspedes. Capacidad para influir en la colaboración interdepartamental hacia objetivos de calidad compartidos. Excelente capacidad de resolución de problemas y multitarea. Flexibilidad y disponibilidad para trabajar en diferentes turnos, incluidos los fines de semana, en función de la ocupación del hotel y los eventos. ¿Por qué elegirnos? En Minor Hotels Europe & Americas nos comprometemos a dar forma a carreras apasionantes en todo el mundo y a experiencias interculturales. Nuestro viaje está impulsado por la pasión y la dedicación de nuestros increíbles equipos, que también disfrutan de beneficios exclusivos como: Experiencia mundial - diversidad de 150 nacionalidades diferentes. Oportunidades de desarrollo profesional llenas de retos nacionales e internacionales. Amplia gama de programas de formación para mejorar las habilidades. Iniciativas de bienestar, incluidas condiciones de trabajo flexibles. Programas de reconocimiento de empleados, como nuestros “Memorable Dates”. Posibilidad de marcar la diferencia a través de nuestro programa de sostenibilidad e iniciativas de voluntariado. Tarifas y promociones para los empleados, con descuentos en nuestros hoteles de todo el mundo y ventajas exclusivas a través de nuestro programa de fidelización corporativa.

En Grand Hotel Central buscamos incorporar un/a Reservation Manager, un perfil con fuerte orientación comercial, elevada capacidad analítica y contrastada experiencia en gestión de reservas en hoteles de lujo. El/la Reservation Manager será responsable de liderar el departamento de reservas del hotel y alcanzar sus objetivos, centrados en maximizar los ingresos y la rentabilidad mediante una adecuada gestión del inventario en todos los segmentos de mercado del hotel. Esta posición desempeñará un papel activo en la visibilidad online del hotel y en la distribución del inventario a través de los diferentes canales de venta, con el objetivo de optimizar los ingresos. Asimismo, liderará el equipo de reservas, gestionando un mínimo de dos personas. La posición analizará todas las reservas entrantes de los distintos segmentos, organizando al equipo de reservas y garantizando una operativa eficiente en coordinación con el equipo de Front Office. Esta posición reportará directamente al Director/a de Ventas del hotel. Sus principales responsabilidades serán: Corto plazo Coordinar el departamento de reservas y apoyar al equipo cuando sea necesario, liderando un equipo de al menos dos personas. Configurar correctamente el PMS para garantizar la adecuada implementación de las estrategias de revenue y ventas (incluyendo, entre otros, códigos de tarifa, servicios y paquetes). Optimizar la información, contenidos y descripciones en los canales de distribución online en colaboración con los equipos de Revenue y Marketing. Medio plazo Detectar y reportar discrepancias tarifarias al Revenue Manager. Mantener una comunicación constante con los equipos de Reservas, E-commerce y Marketing para mejorar la eficiencia de las ventas directas. Analizar y revisar semanalmente los precios online para identificar errores o inconsistencias. Realizar otras tareas razonables solicitadas por dirección, incluyendo la participación en turnos de Duty Manager. Garantizar que los perfiles CARDEX estén correctamente cumplimentados con fines de auditoría. Revisar junto al Front Office Manager la lista de llegadas del día siguiente para asignar habitaciones según prioridades. Participar en la revisión diaria de llegadas VIP para asegurar una experiencia alineada con los estándares de calidad cinco estrellas. Largo plazo Participar en la elaboración y seguimiento del presupuesto anual. Colaborar activamente en la estrategia de e-Commerce, participando en reuniones con proveedores y partners externos. Preparar informes y comentarios para las secciones de Business Review asignadas por dirección. Desarrollar el rol de formador/a interno/a para asegurar la correcta comprensión de los procesos, canales y segmentos de reservas por parte del equipo de Front Office. Elaborar y actualizar documentación de apoyo y SOPs relacionados con el departamento. Formar y motivar a los equipos de Reservas y Front Office en el programa de upselling para alcanzar los objetivos establecidos. Asegurar que los códigos de tarifa en el PMS estén siempre actualizados. Crear y coordinar el call center del hotel, garantizando una correcta gestión y respuesta de llamadas y correos electrónicos en tiempo y forma, así como establecer protocolos de atención telefónica.Crear una nueva dirección de correo específica para reservas, separando las consultas de reservas del correo general . Supervisar y asegurar la correcta gestión de las consultas provenientes de los buzones de Rooftop y Can Bo Restaurants, derivándolas al equipo correspondiente. Desarrollar cualquier otra tarea razonable relacionada con el puesto y la operativa del hotel.

Bienvenid@ a Eurostars Hotel Company, La Industria de la Felicidad Eurostars Hotel Company es la cadena hotelera de Grupo Hotusa del que forman parte las marcas Eurostars Hotels, Áurea Hotels, Exe Hotels, Ikonik Hotels, Crisol Hotels y Tandem Suites. Actualmente, nuestro portofolio cuenta con más de 280 hoteles con presencia en más de 20 países de todo el mundo. Nuestra actividad está avalada por un importante know how que se refleja en todos los ámbitos, desde la gestión hotelera a los valores de marca o al cuidado en la experiencia del huésped. Estamos convencidos de que el éxito de una empresa reside en el desarrollo del talento y la ilusión del equipo humano que lo forma. Por ello, buscamos personas que sientan pasión por su trabajo y que quieran crecer con nosotros. ¿Quieres unirte a la Industria de la felicidad? Precisamos incorporar un/a Comercial de Expansión junior en nuestras oficinas de Madrid. ¿De qué serás responsable? Definir junto con el Director de Expansión la estrategia de expansión de la compañía en mercados internacionales. Trabajar con los diferentes modelos de expansión de la compañía (franquicias, contratos de gestión, contratos de alquiler y compraventa). Identificar hoteles independientes que busquen externalizar su gestión de una manera profesionalizada. Identificar hoteles que quieran cambiar de operador. Identificar hoteles en venta. Contacto con propietarios de hoteles, promotores e inversores para la negociación de las oportunidades de negocio. Captar inversores interesados en la compra y el alquiler de hoteles. Coordinar los procesos legales, técnicos y de viabilidad con los departamentos internos para la apertura de los nuevos hoteles de la cadena. ¿Qué buscamos? Conocimiento del sector hotelero Formación en Real Estate o similar Nivel alto de francés Disponibilidad para realizar desplazamientos según las necesidades de los proyectos. Persona con capacidad de comunicación, coordinación de equipos internos, gestión de proyectos y orientada a objetivos ¿Qué ofrecemos? En Eurostars Hotel Company podrás formar parte de una empresa líder en el sector travel, en continuo crecimiento y expansión global, que apuesta por el constante desarrollo profesional de su equipo. Además, al formar parte de Eurostars Hotel Company podrás disfrutar de los siguientes beneficios: 50% de descuento en nuestros hoteles de alta gama: Podrás beneficiarte de descuentos de hasta el 50% en todos nuestros magníficos hoteles 4/5 alrededor del mundo y hasta un 20% para tus familiares. Formación The Power Business School: Acceso 100% gratuito e ilimitado a todas las formaciones (MBA, digital, ofimática, Skills etc) de la mano de nuestro partner The Power Business School, la escuela de negocios online nº 1 del mercado e impartida por los mejores profesionales en activo del sector. Formación en Idiomas: Tendrás acceso a nuestra formación en idiomas, tanto presencial como online. Acceso a nuestro Club del Empleado: donde podrás beneficiarte de diferentes tipos de descuentos y ventajas de todo tipo (ocio, tecnología, deporte, moda, etc.) Disfrutar de noches de hotel gratis: con el Programa de referenciados de Eurostars Hotel Company, recompensamos las recomendaciones que se transforman en contrataciones. Si recomiendas a alguien y le contratamos, recibes noches de hotel gratis.

Desde CATALONIA HOTELS, cadena hotelera en expansión, estamos en búsqueda de un/a JEFE/A DE MANTENIMIENTO para uno de nuestros hoteles en Barcelona. Las principales tareas a desarrollar son las siguientes: Planificación de las tareas y de los horarios del departamento. Incorporar, formar, dirigir y supervisar el desempeño del equipo a su cargo. Planificar y realizar el mantenimiento preventivo según el manual de calidad. Cumplimentar el formulario a tal fin. Cumplir los procedimientos de mantenimiento correctivo según el manual de calidad. Detectar anticipadamente riesgos: especialmente en sistemas de seguridad anti- incendios. Reparar y supervisar las averías. Comprobar que las averías queden resueltas. Responsable del proceso de prevención de legionela así como realización de las mismas. Cumplimentar los registros correspondientes. Asegurarse de que las instalaciones cumplan las normativas vigentes. Responsable de dirigir el plan de emergencia. Mantener y conservar en perfecto estado las instalaciones y mobiliario del hotel. Diagnostico del estado de las instalaciones e informar al director del hotel. Promover y realizar acciones de ahorro y eficiencia energética. Control de las existencias y recambios bajo la aprobación de dirección. REQUISITOS Experiencia en posición similar. Estudios técnicos + Carnés de instaladores. Conocimientos técnicos (electricidad, gas, agua...). Compromiso, rigor y dedicación. SE OFRECE Contrato de 40h semanales. Salario competitivo. Posibilidades reales de crecimiento profesional en la cadena.

Forma parte de uno de los hoteles de referencia para el segmento corporativo y de eventos en Barcelona. En Hyatt Regency Barcelona Tower trabajarás en un entorno internacional, dinámico y orientado a la excelencia en el servicio. Si te motiva el ritmo urbano, los grandes retos operativos y el trabajo en equipo, aquí podrás desarrollar una carrera sólida dentro de la hospitalidad de alto nivel. Principales funciones y responsabilidades: Ayudar al Director de Ventas en la generación de ingresos brutos presupuestados y RevPAR para el hotel a través de una estrategia exitosa de gestión de ingresos. Entre sus principales funciones son: · Lograr objetivos de ingresos mensuales individuales/objetivos de solicitud mensuales. Supervise el progreso de los equipos de ventas grupales hacia sus objetivos de ingresos individuales mensuales y objetivos de solicitud. Proporcione comentarios o establezca sesiones de estrategia para ayudar a los asociados de ventas del grupo a tener éxito. · Ayudar en el desarrollo de planes de acción de ventas del equipo, pronosticar y evaluar tendencias para modificar estrategias que mejorarán los ingresos de manera efectiva. Asegúrese de que se realicen visitas a talleres competitivos. · Ayudar a liderar, capacitar y asesorar a los gerentes de ventas de grupos. Identificar las oportunidades de mejora de cada gerente de ventas y ayudar en su desarrollo. · Asistir en la producción del plan de negocios anual del hotel. · Colaborar en el desarrollo y mantenimiento del presupuesto departamental. · Liderar reuniones de ingresos de propiedad asegurando siempre la maximización de ingresos y ganancias en todas las áreas en ausencia del Director de Ventas. · Asegurar que se sigan los procedimientos de crédito del hotel y las pautas de auditoría. · Presentación oportuna de los informes requeridos al Director de Ventas y Marketing y/o Gerente General. · Mantener una buena relación con las empresas locales. · Predicar con el ejemplo positivo. Asegúrese de que los miembros del equipo de ventas del grupo sean un reflejo positivo del hotel. · Otras funciones que le sean asignadas. Aptitudes: · Titulación universitaria (Económicas, ADE, Ingeniería, Turismo, etc.) · Habilidades informáticas que incluyen procesamiento de textos, hojas de cálculo y familiaridad con los sistemas de administración de propiedades específicos de la marca. · Capacidad para ejercer excelentes habilidades de comunicación, presentación, organización, gestión del tiempo y escucha. · Capacidad para utilizar habilidades analíticas para medir el potencial comercial y el valor para el hotel. · Capacidad para interactuar exitosamente con todos los niveles de clientes y administración del hotel. · Experiencia mínima de 3 años en ventas de hoteles o la cantidad equivalente de experiencia en la industria. · Idiomas inglés, hablado y escrito. · Disponibilidad para viajar.

Bienvenid@ a Eurostars Hotel Company, La Industria de la Felicidad Eurostars Hotel Company es la cadena hotelera de Grupo Hotusa del que forman parte las marcas Eurostars Hotels, Áurea Hotels, Exe Hotels, Ikonik Hotels, Crisol Hotels y Tandem Suites. Actualmente, nuestro portofolio cuenta con más de 300 hoteles con presencia en más de 20 países de todo el mundo. Nuestra actividad está avalada por un importante know how que se refleja en todos los ámbitos, desde la gestión hotelera a los valores de marca o al cuidado en la experiencia del huésped. Estamos convencidos de que el éxito de una empresa reside en el desarrollo del talento y la ilusión del equipo humano que lo forma. Por ello, buscamos personas que sientan pasión por su trabajo y que quieran crecer con nosotros. ¿Quieres unirte a la Industria de la felicidad? Buscamos un/a Director/a de Alojamiento en el Hotel Eurostars Sitges de 5 ¿De qué serás responsable? - Gestionar ingresos de la hostelería - Programar turnos - Gestionar reclamaciones de clientes - Mantener el servicio de atención a clientes - Desarrollar procesos de trabajo - Realización de informes - Revisión de cupos y pick-up - Formar al personal de recepción - Gestionar las operaciones de atención al público - Asegurar la cooperación entre departamentos - Garantizar el cumplimiento de las normas de salud, seguridad e higiene - Gestionar recursos humanos ¿Qué buscamos?: - Formación en restauración, Hostelería o Turismo. - Experiencia mínima de 3 años como Jefe/a de Recepción. - Conocimientos específicos en gestión de equipos. - Nivel de inglés alto y valorable segundo idioma. ¿Qué ofrecemos? En Eurostars Hotel Company podrás formar parte de una empresa líder en el sector travel, en continuo crecimiento y expansión global, que apuesta por el constante desarrollo profesional de su equipo. Además, al formar parte de Eurostars Hotel Company podrás disfrutar de los siguientes beneficios: - 50% de descuento en nuestros hoteles de alta gama: Podrás beneficiarte de descuentos de hasta el 50% en todos nuestros magníficos hoteles 4/5* alrededor del mundo y hasta un 20% para tus familiares. - Formación The Power Business School: Acceso 100% gratuito e ilimitado a todas las formaciones (MBA, digital, ofimática, Skills etc) de la mano de nuestro partner The Power Business School, la escuela de negocios online nº 1 del mercado e impartida por los mejores profesionales en activo del sector. - Acceso a nuestro Club del Empleado: donde podrás beneficiarte de diferentes tipos de descuentos y ventajas de todo tipo (ocio, tecnología, deporte, moda etc) - Disfrutar de noches de hotel gratis: con el Programa de referenciados de Eurostars Hotel Company, recompensamos las recomendaciones que se transforman en contrataciones. Si recomiendas a alguien y le contratamos, recibes noches de hotel gratis. Si este proyecto te interesa y crees que encajas en el perfil, nos encantaría que apliques a la posición. O, si conoces a alguien que le pueda interesar, no dudes en compartir esta oferta.

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About the role Four Seasons Hotel Madrid is seeking a passionate Director of Engineering to join the team. The Director of Engineering oversees a team of Engineering and Maintenance specialists responsible for all engineering operations for interior/exterior facilities including plumbing, refrigeration, heating/cooling, painting, carpentry, structural, recycling and electrical areas. The Director is also responsible for Life/Fire safety systems, energy/green initiative systems and management of other engineering work necessary to maintain the property in an efficient condition to ensure the safety and comfort of guests and employees. What you will do 1. Leadership and Management Lead, unite and develop a multidisciplinary techncal team (maintenance technicians, gardeners, pool technicians, external contractors). Foster a culture of excellence, service and accountability. Ensure continuous training, coaching and skills development across the teams. Guarantee the rigorous application of Four Seasons procedures and all applicable local regulations. Act as a hands-on, visible, committed and exemplary leader. 2. Operations Management Oversee all preventive, corrective and statutory maintenance operations across the property. Serve as the technical authority in key disciplines: HVAC, plumbing, electrical systems (high and low voltage), fire safety systems, pool hydraulics. Ensure full regulatory compliance and the safety of guests, employees and assets. Optimize the use of the CMMS and continuously improve maintenance programs. 3. Project, Performance and Budget Management Plan, coordinate and oversee major maintenance, renovation and continuous improvement projects. Manage external contractors and ensure compliance with timelines, budgets and Four Seasons quality standards. Actively contribute to the hotel’s long-term asset management and capital planning strategy. Prepare, manage and control annual Opex and Capex budgets. Define clear priorities and ensure rigorous financial tracking and reporting. Optimize costs while consistently maintaining the expected level of excellence. 4. Energy Efficiency and CSR Monitor and analyze water, electricity and gas consumption through Group platforms and internal reporting tools. Propose, implement and lead action plans aimed at reducing consumption and improving energy performance. Identify and drive optimization opportunities (efficiency gains, automation, intelligent scheduling). What you bring Three to five years of previous employment in a Director of Engineering position. Applicants are required to have five years previous management experience in hotel or building engineering maintenance. Managing a complex with multiple business units (hotel, residential, club, and commercial space) is preferred. We are looking for individuals who have solid project management skills, evidence a strong work/ethic, adaptability and flexibility and leadership skills. Qualifications are required either a Professional degree in an Engineering discipline, trade degree in a specific technical field relating to Engineering (Mechanical/Electrical/Civil Engineering) or CEOE – Certified Engineering Operations Executive from the Hotel and motel Hospitality Association, Building Owners Management Institution (BOMI) designation, Real Property Administrator (RPA), Facility Management Administrator (FMA) or Systems Maintenance Administrator (SMA) Candidates must demonstrate excellent communication skills in English and Spanish.

⭐ About the role We are looking for an Implementation Specialist who leads the successful onboarding of our software solutions, either on-site or remotely, ensuring a seamless implementation tailored to each client’s operational needs. Reporting directly to the Quality Director, this is a position where you work collaboratively with Sales and Support teams and with stakeholders, actively participating in the configuration and implementation of our software. 🎯 Your mission: Design and present comprehensive project onboarding plans for each client, based on contracted modules and specific requirements. Guide clients to complete the required configuration files on time, enabling accurate system setup and customization according to their needs. Collaborate closely with new clients to gather requirements for building their live environment and configuring the system to optimize operational workflows. Configure and calibrate the software solution to reflect each hotel’s operational processes. Serve as the primary point of contact throughout the implementation, ensuring clear communication and efficient progress. Advise clients on adapting operational processes to align with our software solution. Manage multiple implementations simultaneously, prioritizing strategically to meet timelines. Deliver comprehensive training and support during UAT/testing cycles. Collaborate with the Sales team during final stages for a smooth client handover. Identify implementation blockers and opportunities for process improvement. Create documentation to support client understanding and internal training needs. Develop deep product knowledge to address customer challenges and questions during and after implementation. Support live installations, ensuring timely issue logging communication, and resolution. ✅ Required qualifications: 2+ years of experience in a similar implementation role Strong hospitality industry background experience with hotel operations or hospitality tech platforms (PMS, Revenue Management, Channel Managers) preferred In-depth understanding of hotel operations and a passion for delivering exceptional customer service Excellent communication, presentation, and active listening skills Comfortable with technology and quick to grasp new technical concepts Knowledgeable about hotelier’s pain points, hospitality tech trends and competitive products Confident working with IT solutions, SaaS, and cloud-based platforms (no formal IT degree required) Proficient in Microsoft Office applications Willingness to travel internationally up to 50% of the time Fluent in Spanish, English and French both written and spoken. Additional language capabilities are a strong plus. Skilled at explaining system functionalities and benefits clearly, adapting tone and detail to the audience Strong project management skills, capable of managing multiple complex projects simultaneously Collaborative mindset while able to work independently 🤝 You'll thrive in this role if… You enjoy collaborating with interdisciplinary teams You possess clear and effective communication skills You can work both independently and as part of a team You have critical thinking skills and a focus on continuous improvement. You are curious and always looking for better ways to work You have a high work capacity and you balance the creative side with the functional side. You love traveling You are a very organized person You have empathy, both for the user and for the needs of the company You have a growth mindset and want to thrive in a fast-paced international environment. 🎁 What awaits you? Impact and growth Join a market leader that is growing globally. Professional development opportunities Be part of a company in an exciting stage of growth where staff contributions really matter. Flexibility and balance Compact and flexible working hours that respect your personal life Choose your work style: in the office, hybrid, or fully remote A corporate culture that truly values ​​work-life balance and employee well-being. Team and culture Collaborate with a young, fun, united and diverse team. Annual activities: functional and fun team building. Work with talented professionals in multiple countries and time zones. A supportive environment where ideas are heard and innovation is encouraged. Compensation and benefits Competitive salary aligned with your experience, responsibilities and market standards. Professional development plan If you come in our office you’ll find unlimited free coffee Our commitment We are an ethical company that guarantees equal opportunities for all. We value diversity and do not discriminate on the basis of race, religion, sex, sexual orientation, gender identity, age, or disability. We celebrate diversity and are committed to creating an inclusive environment for all employees. We believe that different perspectives make us stronger and innovation thrives in inclusive teams. All decisions regarding selection, hiring, promotion, and compensation are based exclusively on the merits and abilities of the candidates and employees, as well as the needs of the business.