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INFINNI is building the infrastructure that powers the creator economy.We’re a technology company reimagining how creators work by designing powerful, modern tools that make it simple to manage, distribute, and scale their work.The creator economy is on track to exceed $480B by 2027, yet the softw

INFINNI is building the infrastructure that powers the creator economy.We’re a technology company reimagining how creators work by designing powerful, modern tools that make it simple to manage, distribute, and scale their work.The creator economy is on track to exceed $480B by 2027, yet the softw

About Us: INFINNI is building the infrastructure that powers the creator economy. We’re a technology company reimagining how creators work by designing powerful, modern tools that make it simple to manage, distribute, and scale their work. The creator economy is on track to exceed $480B by 2027, yet the software powering it is fragmented and outdated. We’re here to change that. Our ecosystem of products—trusted by the biggest names in the industry—streamlines content management, distribution, and monetization. We’re a global team of 150+ engineers, designers, marketers, and operators with experience at Meta, TikTok, Microsoft, N26, TIER, and WeWork. United by a shared mission: to empower creators to grow across platforms and markets by centralizing their content, sales, and operations into a single connected ecosystem. Job Description We are looking for a dedicated and enthusiastic Senior Customer Support Agent to join our European customer service team and our going international market. In this role, you will be responsible for addressing and resolving non-technical and technical customer inquiries in English via chat (Intercom) related to the Infinni platform. The ideal candidate will have strong communication, a customer-centric approach, and a keen eye for detail. This role reports to the Support Team Lead and will play a crucial part in ensuring our customers receive the highest standard of service. We are looking for applicants who are currently based in the Canary Islands You’ll be responsible for: Customer Service: • Respond promptly and professionally to customer questions through chat (Intercom)., • Provide accurate and efficient resolutions to both non-technical and technical questions regarding the Infinni platform., • Maintain a high level of customer satisfaction by addressing issues thoroughly and courteously., • Escalate complex issues to the appropriate teams while ensuring customers are kept informed throughout the resolution process. Collaboration: • Work closely with other members of the support team to share knowledge and best practices., • Collaborate with cross-functional teams to resolve customer issues and improve the overall customer experience., • Participate in team meetings and training sessions to stay updated on new features, tools, and processes. Process Improvement: • Identify recurring customer issues and suggest improvements to enhance the support process., • Contribute to the development and updating of support documentation and resources., • Provide feedback to the Support Team Lead on potential improvements to tools and workflows. Ideally you’ll have: Education and Experience: • Bachelor's degree in Business Administration, Psychology, Human Resources, Finance, or a related field is preferred., • at least 2+ years of experience in a customer support role, preferably in a B2B SaaS environment., • Familiarity with Intercom or similar customer support tools (e.g., Zendesk). Skills and Competencies: • Excellent written and verbal communication skills., • Strong problem-solving abilities and attention to detail., • Ability to manage multiple inquiries simultaneously in a fast-paced environment., • High level of empathy and customer-centric mindset. Languages: • Fluency in English. German, French OR Spanish is also a plus. What’s in it for you: • We are a remote first company allowing our employees to work from home or abroad, please note that the role is only open to candidates based in the Canary Islands., • Competitive Salary: A highly attractive compensation package., • Professional Growth: Opportunities for career advancement and personal development in a fast-growing company., • Inclusive Culture: Be part of a diverse and collaborative team committed to innovation and excellence. If you are passionate about customer service and looking for an opportunity to grow within a dynamic team, we encourage you to apply for this exciting role. Join us in delivering exceptional support to our Infinni platform users!

Dependiendo de la Subjefatura de Mantenimiento del CACP - CTRU, Gestiona integralmente los recursos técnicos, humanos y externos a su disposición, según procedimientos, niveles de calidad establecidos y directrices, siguiendo la política de seguridad y salud, para supervisar y mantener en óptim

Responsibilities ¿Tiene las siguientes habilidades, experiencia e impulso para tener éxito en este puesto? Descúbralo a continuación. ¿Cómo será tu día a día? Como Management Trainee tienes la capacidad de tomar tus propias decisiones que afectarán tanto a tu carrera como a tu equipo. Irás ganando responsabilidad a medida que creces en la compañía para poder desarrollar y mantener nuestras relaciones comerciales. Llevarás a cabo el control de costes, interpretando la cuenta de resultados de tu oficina lo que te permitirá crear una estrategia para mejorar los resultados financieros de tu oficina. Te enseñaremos a comunicar, influir e interactuar de manera efectiva con todo tipo de clientes, proveedores y compañeros. Aprenderás técnicas de venta, resolución de problemas y cómo resolver posibles conflictos en los equipos. Comprenderás la importancia de ofrecer un servicio excepcional, el cual tendrá un impacto directo en los resultados de tu oficina. En tu desarrollo para ser un/a manager de éxito en Enterprise, aprenderás como liderar, gestionar y formar a tu equipo. • Trabajar para lograr los objetivos y KPIs establecidos, tanto individuales como de la oficina., • Aprender el funcionamiento del mercado de servicios de movilidad., • Gestión contratos de alquiler y reservas., • Involucrarse en la gestión de las ventas de la oficina., • Comprobar el estado de los vehículos tanto en la entrega como en la recogida de estos., • Desarrollar relaciones comerciales con concesionarios, talleres de reparación y otros negocios locales., • Conocer la gestión de la cuenta de resultados de la oficina. Qualifications • Preferiblemente experiencia en atención al cliente y orientación comercial., • Estudios de grado universitario finalizados., • Flexibilidad para trabajar los fines de semana y/o turnos rotativos., • Imprescindible nivel de inglés B2, • Carné de conducir un año de antigüedad., • Permiso de residencia de la UE., • Movilidad geográfica - la empresa proveerá de un completo paquete de recolocación unido a tu futura promoción. ¿Qué te ofrecemos? • Contrato indefinido., • Salario inicial 24K-26K bruto (rango salarial de 40K-50K y vehiculo de empresa como Branch Manager en un plazo aproximado de 2 años dentro del plan de carrera), • Rápido crecimiento salarial y un atractivo paquete de beneficios., • Plan de carrera personalizado con una formación continua., • Programa de mentores para asegurar tu desarrollo profesional., • Ambiente divertido, inclusivo y multicultural., • 25 días laborables de vacaciones. Información Adicional ¿Tienes dudas sobre los requisitos? Algunos estudios han demostrado que algún/a candidato/a tienen menos probabilidades de postularse a ofertas de empleo a menos que cumplan con todos los requisitos. xcskxlj En Enterprise, estamos dedicados a construir un lugar de trabajo diverso, inclusivo y auténtico, por lo que, si estás motivad@ con esta oportunidad, y tu experiencia anterior no se alinea perfectamente con lo que buscamos en ti en la descripción del trabajo, te animamos a postularte de todos modos. #J-18808-Ljbffr