139 Best systems software entry Jobs in Madrid (June 2026)

Chief Operating Officer

1 day ago

Madrid

Plenit (formerly Jotelulu) is the Operating Platform for IT Service Providers. We help MSPs, ISVs, VARs, and IT resellers run, scale, and grow their businesses on top of our own sovereign infrastructure, with footprint across Europe and the Americas. We are a European cloud platform with a clear conviction: digital sovereignty matters, and the IT channel deserves a partner that speaks their language, builds for their reality, and stays close to the ground. We are not enterprise-y. We are simple, pragmatic, and obsessed with our partners’ success. Five years in, we are 130 people, four countries, and growing fast — which is exactly why we are bringing this role on now. The challenge As Chief Operating Officer , you’ll play a critical role in scaling Plenit, formerly Jotelulu’s global operations and ensuring the company can continue growing efficiently, sustainably, and with operational excellence at its core. Your mission will be to align people, processes, systems, and execution across the organization, transforming strategy into scalable operational reality while maintaining the agility and culture that define Plenit. You’ll drive operational performance, cross-functional coordination, and continuous improvement initiatives that directly impact growth, efficiency, and customer experience. You’ll lead and empower multidisciplinary operational teams, creating the structure, processes, and accountability needed to support rapid international expansion. This is a highly strategic but also hands‑on leadership role, requiring someone capable of balancing high‑level decision‑making with executional focus. You’ll help teams operate with clarity, speed, and alignment, ensuring operational scalability without losing flexibility or innovation capacity. Collaboration will be essential. You’ll work closely with Leadership, Finance, Product, Technology, Sales, People, and Partner Success teams to ensure business priorities are aligned and operationally executable. You’ll act as a key connector across the organization, identifying bottlenecks, improving communication flows, optimizing resources, and helping transform ambitious business goals into measurable operational outcomes. Expected outcomes and impact Own the operating system of the company: planning rhythm (annual, quarterly, weekly), decision‑making forums, executive cadences, and the metrics that matter — NRR, partner cohorts by vintage and market, gross margin, operating efficiency. Redesign the company structure for 300 people, then for 600, before either number arrives. Make the org chart serve the strategy, not the other way around. Be accountable for gross margin and operating efficiency at a P&L level. Industrialize the 20% of work that creates 80% of partner value, and cut the rest. Make multi‑country execution boring. We operate in Spain, Portugal, France, and Mexico, each one led by a Country Manager running a real local team on top of our own infrastructure. You own the operating model behind it, so the same partner gets the same quality of service in Madrid, Lisbon, Paris, or Querétaro — and you own the playbook to open the next ones: support the market research decision‑making, market entry, initial setup, hiring the first local team, and getting to operational steady state without reinventing the wheel each time. Be accountable for the reliability our partners trust their business to: uptime of our sovereign cloud, security posture, incident response, and business continuity. In numbers, not narratives. Build a finance and ops stack that closes the books in a week, forecasts cash with two‑week precision, and gives the CEO and the board a single source of truth. Partner with the People function to design org structures, lead workforce planning, and ensure the culture scales with the business, while hiring, developing, raising the bar of the leaders who report into you, with the honesty to make the hard call when someone is no longer the right fit. Be the person every functional leader calls when a decision is stuck — and unstick it the same day. Move us from “committee created” to “friction removed.” Partner cross‑functionally with Product, Engineering, GTM, and Finance to translate strategy into execution and execution into measurable outcomes. Embody Day 1 every day: speed of a 50‑person company at the size of 500, allergy to status meetings without decisions, bias for two‑way doors and reversible calls. Requirements that are important for us 10+ years of experience in B2B technology, with a meaningful portion of that time in operating roles (COO, VP Operations, GM, or equivalent) at a high‑growth software, cloud, or platform company. Proven track record scaling a B2B company, in more than one country. Direct experience rebuilding a company at least once between 100 and 500 people, without breaking the speed or the culture that made it work in the first place. Strong commercial and financial fluency: you can read a P&L the way most people read a tweet, and you have owned operational KPIs and gross margin at a board level. Proven leader of leaders: you have hired, developed, and made hard people calls at director and VP level, and the leadership teams you have built have outperformed. Fluent Spanish and professional working English. Nice to have Experience scaling a cloud, SaaS, or platform business from early‑stage into category leadership. Multi‑country operating experience across Europe, including comfort operating across LATAM time zones and cultures. Bonus if you have opened a new country from scratch — entity setup, first local hires, and getting to revenue. A view on agentic AI in operations: how to use it to remove work, not to add headcount. Operator mindset: comfortable owning P&L, forecasting accurately, and making trade‑offs between growth and efficiency without flinching. Why Plenit You will operate a category‑defining European platform with our own sovereign infrastructure across Europe and the Americas, in one of the few markets where European tech can credibly lead. You will report directly to the CEO, sit on the Executive Committee, build your own team, and have the mandate, the budget, and the autonomy to take Plenit from where we are today to global category leader. If you believe the IT Service Providers deserves a better operating system, and you want to be the operator who builds the company that makes it real — we’d love to talk. What We Offer At Plenit we aim to create an environment where people can grow, enjoy what they do, and bring their best selves to work. That’s why we’ve designed a benefits package that reflects who we are, how we work, and what we value as a company. Plenit Our culture is how we work, how we relate to one another, and how we build something meaningful together. It’s not about “cool” values for a website — it’s about real behaviors we live every day: a positive atmosphere, accountability, trust, and effectiveness. At Plenit we are committed to: A great working environment built on teamwork, optimism, joy and the drive to do things well. Responsibility and ownership, because everyone knows what needs to be done and finds the way to make it happen. Trust, as the foundation of teamwork and our relationships with partners. Effectiveness, focusing on results and constantly challenging ourselves to ensure we’re on the right path. Special Days December 24th and 31st off Your birthday off — because we believe your day should be yours. We offer a competitive salary aligned with the market and reviewed periodically to ensure fairness and recognition. We support your professional growth through internal training, learning resources, and development plans tailored to your career path. Private Health Insurance You’ll have access to private health coverage, giving you peace of mind and support in your day‑to‑day life. Informal Events We believe in celebrating achievements, strengthening team bonds, and having fun along the way. We regularly organize informal events and activities to enjoy time together and reinforce our team spirit. #J-18808-Ljbffr

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