Customer Success Manager (CSM) - SAP Academy for Customer Success - Spain (Hybrid)
4 days ago
Madrid
Customer Success Manager (CSM) - SAP Academy for Customer Success - Spain (Hybrid) ¿Es este el siguiente paso en su carrera? Descubra si es el candidato adecuado leyendo la descripción completa a continuación. The official recruitment begins August 2026. By applying to this position, you have the option to get in contact with us early in the application cycle for our SAP Academy for Customer Success Program starting March 2027. We will host info sessions about the Program in the months ahead. Who You’ll Become The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health. What You’ll Do • Successfully complete a 10‑month learn‑apply program, which includes classroom phases and field phases with your CSM team, enhancing your support in the CSM role., • Immerse yourself in multi‑dimensional, experiential learning focused on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process., • Enhance skills around your solution portfolio, managing customer retention, and driving value realization., • Receive onboarding in your local market with on‑the‑job training and mentoring by a senior CSM professional., • Work both behind the scenes and directly with customers., • Upon successful completion, move into a direct customer‑facing CSM role in your market with ongoing mentoring and coaching support. What You Bring • 2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management., • Proven ability to deliver strategic guidance and solutions that drive customer success and long‑term value, including resolving issues and managing escalations., • Cooperative and productive approach to working relationships, internally and externally., • Strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results., • Understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI., • Strong business acumen and demonstrated knowledge of business processes and/or industries., • Proficiency in English., • Curious and agile mindset, passion for learning, and resilience to adapt in a fast‑paced environment., • Strong problem‑solving, project management, and creative thinking skills, with ability to collaborate across teams., • Emotional intelligence and cultural awareness supporting inclusive teamwork., • Foundation in emerging technologies, especially AI, and a results‑oriented approach. CSM Focus Areas • SAP Finance & Spend Management (F&S) – Accounting, procurement, and supplier management knowledge., • S/4HANA Finance, • Finance & Quote to Cash (Q2C), • Procurement, • SAP SuccessFactors (HCM) – Core HR, payroll, talent management, employee experience, HR analytics, workforce planning, sales performance management., • SAP Supply Chain Management (SCM) – Supply Chain, Asset Management, Manufacturing, Logistics, product and project lifecycle management., • SAP Customer Experience (CX) – E‑commerce, sales, customer service, marketing processes., • SAP Business Transformation Management (BTM) – Business Process Management/Automation., • SAP Business Technology Platform & SAP Business Data Cloud – Database, analytics, app development, integration, intelligent technologies, AI; understanding of integration, application, data, infrastructure, security domains. Program Highlights The SAP Academy for Customer Success is a global development program designed for talent early in their career. It is a three‑year journey that drives accountability and enhances productivity, enabling graduates to make a quick impact in customer‑facing roles while fostering career longevity and leadership potential. Practical and immersive portion: participants spend ~4 weeks, spread across two trips, in San Ramon, California for hands‑on learning and networking. Vacation will not be approved during critical program times. Work model: hybrid with three days a week in the office or on‑site with customers or partners. Equal Employment Opportunity Statement We are an equal opportunity workplace and affirmative action employer. Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity or expression, veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. SAP provides accessibility accommodations to applicants with physical and/or mental disabilities. xcskxlj If you need accommodation or assistance, email Recruiting Operations Team: #J-18808-Ljbffr Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.