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  • Supervisor - Florentine Madrid (Opening Spring 2026)
    Supervisor - Florentine Madrid (Opening Spring 2026)
    hace 3 días
    Jornada completa
    Centro, Madrid

    🚀 Madrid, are you ready? 🍝 ✨ Florentine is landing in the capital with a very special opening: a project where we've invested a huge amount of energy and passion. We're opening in the very heart of Madrid's Golden Mile (Serrano) with a concept designed to elevate the Italian dining experience and become a true reference point in the city. This is not just another opening. It's an ambitious, detail-driven project, created to make an impact from day one. A vibrant, elegant and dynamic space where experience, pace and talent come together. We're now looking for exceptional people to join the team from the very beginning and be part of what it means to launch a flagship venue in one of Madrid's most iconic locations. If you thrive on the buzz of an opening, love hospitality and want to grow alongside top industry professionals… Do you want to hear about it or are you ready to live it? 🚀 Madrid, ¿estás preparado? 🍝✨ Florentine llega a la capital con una apertura muy especial: un proyecto en el que hemos puesto muchísima energía y pasión. Aterrizamos en pleno corazón de la Milla de Oro de Madrid (Serrano) con un concepto pensado para elevar la experiencia de la gastronomía italiana y convertirse en un nuevo referente en la ciudad. Esta no es una apertura más. Es un proyecto ambicioso, cuidado al detalle y diseñado para dejar huella desde el primer día. Un espacio vibrante, elegante y dinámico donde la experiencia, el ritmo y el talento se unen. Ahora buscamos personas excepcionales para formar parte del equipo desde el inicio y vivir de primera mano lo que supone lanzar un proyecto flagship en una de las ubicaciones más icónicas de Madrid. Si te motiva la energía de una apertura, te apasiona la hostelería y quieres crecer rodeado de grandes profesionales… ¿Quieres que te lo cuenten o te animas a vivirlo? About us Florentine is an upscale casual dining restaurant brand born in Stockholm. Offering culinary experiences in a glamorous setting straight from the Italian movie scene. Our homemade Italian food and drinks are crafted with passion from carefully selected artisanal ingredients. The concept is part of Urban Italian Group (UIG) and we are a family of 500 amazing people that keeps growing, operating 14 restaurants across four brands and concepts: Florentine, Basta, Lola Maria, and Trattoria Giorgio's, serving over 4.000 guests daily. Sobre nosotros Florentine es una exclusiva marca de restaurantes de cocina informal nacida en Estocolmo. Ofrece experiencias culinarias en un entorno glamuroso sacado directamente de la escena cinematográfica italiana. Nuestra comida y bebida italiana casera se elaboran con pasión a partir de ingredientes artesanales cuidadosamente seleccionados. El concepto forma parte de Urban Italian Group (UIG) y somos una familia de 500 personas increíbles que sigue creciendo, operando 14 restaurantes bajo cuatro marcas y conceptos: Florentine, Basta, Lola Maria y Trattoria Giorgio's y sirviendo a más de 4.000 comensales cada día. Culture and values We value everyone within our team and are really grateful you are here. We believe each of us contributes to the well being of our ecosystem. This goes beyond just serving people, we take them in and truly look after them. Guests and team alike. Our core values: Passion, Trust, Entrepreneurship & Authenticity are guiding light in everything we do. Cultura y valores Valoramos a todos los miembros de nuestro equipo y estamos muy agradecidos de tenerlos a bordo. Creemos que cada uno de nosotros contribuye al bienestar de nuestro ecosistema. Esto va más allá de servir a la gente, la acogemos y la cuidamos de verdad. Tanto a los huéspedes como al equipo. Nuestros valores fundamentales: Pasión, Confianza, Emprendimiento y Autenticidad son la luz que guía todo lo que hacemos. About you and the role We are looking for a confident and service-driven Supervisor with experience in busy, full-service restaurants. You are a hands-on leader who enjoys being on the floor, supporting the team and ensuring that every service runs smoothly and to the highest standards. • Reporting to the Assistant Restaurant Manager and Restaurant Manager, you will support the daily operation of Florentine Madrid, leading the floor team during service and ensuring that Florentine's service standards are consistently delivered., • You will play a key role in supervising service, supporting training, maintaining organization on the floor, and acting as a direct link between the management team and front-of-house staff. You will lead by example, anticipate needs, and help create a professional, motivated and guest-focused environment. Sobre ti y el puesto Buscamos un Supervisor con experiencia en restaurantes de gran volumen y servicio completo, orientado al servicio y con liderazgo natural en sala. Disfrutas trabajando de forma operativa, apoyando al equipo y asegurando que cada servicio fluya correctamente. • Reportando al Assistant Restaurant Manager y al Restaurant Manager, apoyarás la operativa diaria de Florentine Madrid, liderando al equipo de sala durante el servicio y garantizando que los estándares de servicio de la marca se cumplan de forma constante., • Tendrás un papel clave en la supervisión del servicio, el apoyo a la formación del equipo, la organización de la sala y la comunicación directa entre el equipo operativo y la dirección. Liderarás con el ejemplo, anticipándote a las necesidades y fomentando un entorno profesional, motivado y centrado en el cliente. Our support and what to expect Our team is made up of incredibly talented colleagues who will make sure you feel warmly welcomed from day one. • Competitive salary, above the standard agreement, because we want you to feel truly valued., • Delicious team meals and refreshments during breaks, so you can enjoy every moment., • Exciting growth opportunities with regular performance reviews and salary evaluations., • Full-time onboarding, cross-training, and a personalized professional development plan., • Weekly schedules with 2 consecutive days off, because your time matters to us., • Our unforgettable annual gala and fun team nights out., • International travel and the possibility to work abroad, expanding your horizons., • Friends for life and a team you'll want to grow with and celebrate every achievement. Nuestro apoyo y qué esperar Nuestro equipo está formado de compañeros de increíble talento que se asegurarán que te sientas muy bien acogido desde el primer día. • Salario competitivo, por encima del convenio, porque queremos que te sientas realmente valorado/a., • Comidas proporcionadas por el restaurante durante tu descanso para que disfrutes cada momento., • Oportunidades de crecimiento emocionantes con revisiones periódicas de rendimiento y evaluaciones salariales., • Incorporación a jornada completa, formación cruzada y un plan de desarrollo profesional hecho a tu medida., • Rotas semanales con 2 días libres consecutivos, porque tu tiempo nos importa., • Nuestra inolvidable fiesta de gala anual y momentos especiales durante el año para compartir en equipo., • Viajes internacionales y posibilidad de trabajar en el extranjero para ampliar tus horizontes., • Amigos para toda la vida y un equipo con el que querrás crecer y celebrar cada logro. Trophy Cabinet 🎖️ • Diversity Prize, 2023 (51 different nationalities within our family)., • Cielo by Florentine voted No.1 restaurant in Marbella by Vogue Spain, 2025., • Top 10 most booked restaurants in Stockholm, 2023., • Best Sweden's Vegan Pizza, 2024., • Basta concept was awarded "Restaurant Concept of the Year in the Nordic countries 2025.", • Basta ranked among the Top 50 Artisan Pizza Chains in the World, 2025. Sala de trofeos 🎖️ • Premio a la diversidad, 2023 (51 nacionalidades diferentes dentro de nuestra familia)., • Cielo by Florentine votado como el restaurante Nº1 por Vogue España, 2025., • Top 10 en restaurantes con más reservas de Estocolmo, 2023., • Mejor pizza vegana de Suecia, 2024., • El concepto Basta fue premiado como "Concepto de Restaurante del Año en los países nórdicos 2025"., • Basta clasificada entre las 50 mejores cadenas de pizza artesanal del mundo, 2025

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  • Recruiter, Culinary
    Recruiter, Culinary
    hace 4 días
    Jornada completa
    Centro, Madrid

    This role is hybrid, based in Weybridge, UK. Applicants must live within commutable distance. Journey with us! Combine your career goals and sense of adventure by joining our dynamic team of Culinary Recruiters. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. About Us Royal Caribbean Group is the world's largest cruise line. It couldn't be a more exciting time to join a global business that is blazing a trail in the travel industry right now. At Royal Caribbean Group we never rest on our laurels; we constantly strive to improve our work and be at the forefront of the industry. The work that we do is exciting, challenging, and innovative. We are passionate, we are innovative, and we are unstoppable. The Role The Culinary Recruiter is responsible for delivering an efficient and effective hiring process for shipboard culinary positions. This role oversees requisition management and full-cycle candidate selection to ensure seamless recruiting experience. The Recruiter develops and executes sourcing strategies, manages pipelines, and provides market insights to leadership to support informed decision-making. In close partnership with operational stakeholders, the Recruiter leverages available resources to attract, identify, screen, and hire top global culinary talent. The role continuously evaluates and improves recruiting processes to enhance efficiency, quality of hire, and overall candidate experience. Essential Duties and Responsibilities • Sources, screens, and interviews candidates for all culinary positions to work on our ships. Including support for special projects, high-volume roles, and emerging talent, • Partners with hiring managers to review and understand forecast talent needs and responds effectively to just-in-time hiring requests, • Engage stakeholders to define job requirements and applicant qualifications, ensuring alignment to a consistent set of criteria established at the start of the hiring process, • Determine recruiting requirements by reviewing organisational plans and objectives and consulting with managers regarding shipboard staffing needs, • Evaluates and selects top talent through direct sourcing and various recruitment channels to meet departmental and vessel workforce demands, • Executes proactive sourcing strategies to build strong talent pipelines that support both short and long-term business needs, • Achieves hiring targets and key performance metrics by regularly reviewing productivity reports to assess the effectiveness of recruiting strategies and processes, • Monitors current labour market trends and adjusts sourcing approaches to ensure continued competitiveness, • Interviews candidates to assess their adaptability and suitability for the shipboard environment, • Utilises competency-based interviewing to evaluate candidates and provides hiring recommendations to managers and fellow recruiters; may make hiring decisions for select entry-level roles, • Supports hiring managers with interview scheduling and coordination as needed, • Ensure each candidate receives an accurate and complete job description during the hiring process, • Communicate job offers to select candidates in accordance with company standards and policies, • Travel domestically and internationally to support recruitment events as required, • Uses reporting tools and dashboards to monitor productivity, candidate flow, and overall effectiveness of shipboard recruiting, • Prepares a variety of reports, including status updates, talent search summaries, and analyses of talent pools and gap areas for shipboard roles Qualifications / Skills • Minimum 3 years' recruitment experience within culinary / food & beverage / hospitality, • Experience in high volume recruiting a plus, • Cruise industry experience preferred, • Proven ability to source, interview and screen candidates (management, specialty and high-volume roles), • Demonstrated capability to recruit positions in various levels of the organisation (entry to senior level), • Ability to negotiate terms and conditions with candidates within established guidelines, • Ability to handle multiple projects and requisitions simultaneously, • Ability to communicate tactfully, verbally and in writing, • Ability to productively work under tight time constraints with competing priorities and potentially stressful situations, • Working knowledge of accepted human resources recruitment practices and knowledge of recruitment processes in various countries, • Knowledge of world geography, time differences and demographic, • Proficiency with Applicant Tracking Systems (ATS) and Microsoft Office tools, • A passion for hospitality and the cruise industry is a must! Why Join Us? • Competitive salary and benefits package, including private healthcare, pension, and travel perks, • Opportunities for career development and international travel, • Work within a vibrant, diverse, and innovative team committed to excellence Location - Based in Weybridge, UK - 4 days a week in the office. We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance and more relevant details to answer any additional questions. It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, colour, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

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  • Recruiter, Food and Beverage
    Recruiter, Food and Beverage
    hace 19 días
    Jornada completa
    Madrid

    Position is hybrid and based in Weybridge, UK. Join Our Team as a Food & Beverage Recruiter at Royal Caribbean Group! Are you passionate about hospitality and talent acquisition? Do you thrive in fast-paced environments and love helping people find their perfect role? If so, we want to hear from you! Royal Caribbean Group is seeking a dedicated Food & Beverage Recruiter to join our dynamic team and help us source top talent for our world-class cruise ships. About Us Royal Caribbean Group is the world's largest cruise line, with a record-breaking year and exciting new ships launching soon! With our brands Royal Caribbean International, Celebrity Cruises, and Silversea, we operate ships across the globe, delivering unforgettable vacation experiences. Our team is passionate, innovative, and committed to excellence, and we're looking for talented individuals to join us on this journey. The Role As a Food & Beverage Recruiter, you will play a key role in attracting, assessing, and onboarding talented hospitality professionals for our onboard restaurants, bars, and catering teams. Your focus will be on managing the full recruitment cycle, from sourcing candidates to offer acceptance, ensuring we meet our staffing needs for our vibrant F&B departments across our fleet. What You'll Do • Manage end-to-end recruitment for Food & Beverage roles, including sourcing, screening, interviewing, and offer management, • Develop and implement innovative sourcing strategies to attract diverse, high-quality candidates, • Engage passive candidates through social media, professional networks, and referrals, • Collaborate closely with onboard managers and operational leaders to understand hiring needs and role requirements, • Conduct competency-based interviews to assess candidates' skills, experience, and cultural fit for life at sea, • Provide a positive candidate experience through clear communication and professionalism throughout the hiring process, • Support onboarding and ensure all hiring activities comply with relevant employment standards and company policies, • Build and maintain candidate pipelines and talent pools to support high-volume hiring demands, often managing hundreds of roles across multiple ships simultaneously What We're Looking For • Considerable proven experience in hospitality recruitment, ideally within hotels, restaurants, catering, or food & beverage environments, • Strong sourcing skills, including experience with direct sourcing, social media, and talent pooling utilising tools including LinkedIn Recruiter and Boolean search, • Ability to thrive in high-volume hiring environments, managing large candidate pipelines efficiently; our team typically makes between 200-400 hires per month across various ships, • Excellent interview and candidate assessment skills, with a focus on hospitality roles, • Proficiency with Applicant Tracking Systems (ATS) and Microsoft Office tools, • Excellent stakeholder management and communication skills, • A passion for hospitality and the cruise industry is a plus! Why Join Us? • Competitive salary and benefits package, including private healthcare, pension, and travel perks, • Opportunities for career development and international travel, • Work within a vibrant, diverse, and innovative team committed to excellence Location Based in Weybridge, UK - 4 days a week in the office. Ready to embark on this exciting journey? Apply today and help us find the talent that will make every cruise memorable! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, colour, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon! #LI-ST1 The company Royal Caribbean Group (NYSE: RCL) is a cruise vacation company comprised of three award-winning global brands: Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. Royal Caribbean Group is also a 50% owner of a joint venture that includes TUI Cruises and Hapag-Lloyd Cruises. Together, our brands operate a global fleet of 64 ships traveling to more than 800 destinations worldwide.

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  • Manager, Strategic Accts CEL
    Manager, Strategic Accts CEL
    hace 25 días
    Jornada completa
    Chamberí, Madrid

    Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. We are proud to be the vacation-industry leader with global brands - including Royal Caribbean International, Celebrity Cruises and Silversea Cruises - the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests. Royal Caribbean Group's Celebrity Cruises Team has an exciting career opportunity for a full time Manager, Strategic Accounts. This position will be working onsite from Weybridge, UK. POSITION SUMMARY: The primary purpose of this role is to own and manage a portfolio of key accounts, influencing internal and external stakeholders through building key relationships and ensuring that APD, revenue and guest targets are exceeded at optimal cost of acquisition. The role will be responsible for developing a fully integrated strategic sales and marketing annual plan for own accounts, and then converting the strategy into targeted activity. This role will support the Head of Sales with the execution of the distribution strategy and ensure correct investment decisions are made. Responsibility includes supporting strategic and key partners and producing annual destination plans with alignment to the booking curve ESSENTIAL DUTIES AND RESPONSIBILITIES: • Ensure the right amount of time is dedicated to support the strategic partners with an execution plan., • Analyze account profitability and opportunity and ensure that the distribution strategy is driving optimal return on investment., • Responsible for analyzing the weekly stats for your territory by account and providing robust market insights., • Implementation, development, and management of the sales strategy for new business opportunities within your territory., • To develop annual and quarterly sales plan for your accounts, ensuring the plans are relevant and will drive improvement on profit and APD, using the SPARK sales academy tools & techniques to formulate robust plans., • Be the face of Celebrity Cruises, with face-to-face visits, meetings and floor-walking within own accounts., • Develop a targeted contact strategy that enables you to the focus of delivering higher APD's., • Develop key relationships within your account portfolio with key decision makers and influencers., • Build solid relationships with top sellers to ensure Celebrity Cruises remains forefront of mind, whilst seeking new opportunities with other sellers to build volume., • To motivate and ensure your partners are engaged with our trade loyalty program Celebrity Rewards., • Work with the Training Manager to ensure effective implementation of Celebrity Passport training program and attendance of seminars at sea and face to face / virtual training events amongst the accounts., • To use the sales management tools available, in particular automation tools to ensure effective and efficient communication and account management., • Drive sales and engagement within own accounts via use of technology including (but not limited to) social media, virtual meetings, salesforce and telephone calls., • Implement both product and automation training to ensure awareness of all products., • Responsible for effective management of co-op budget for the accounts and monitoring and reporting on the ROI., • Effective implementation and communication of commercial terms ensuring all paperwork post negotiations are delivered in a timely fashion., • Responsible for competitive intelligence gathering and provide recommendation to the organization., • Work with the Marketing team and Trade Marketing Manager to ensure that Celebrity Cruises are well represented in all activity., • Prepare and host client educational trips, i.e., Seminars at Sea, Ship Launches, and Ship Visits etc with targeted follow-up to ensure robust ROI., • Act as Ambassador for Celebrity Cruises at key trade and consumer events., • Implement successful consumer events, digitally or face to face, as required as part of a clear strategy and demonstrate a return of investment and costs., • Prepare weekly and sales reports for the leadership team as required., • Liaise and work with RSM team where appropriate to ensure coverage of Key Accounts within retail space, promoting consistent messaging and engagement., • Set clear SMART objectives for all meetings to ensure effective use of time., • Accurately record all meaningful trade partner conversations in Salesforce, including any agreed actions and follow-up., • Takes accountability for self-development, completing all required training, as well as those identified to support own needs and opportunities for personal growth, • Perform other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management. EXPERIENCE KNOWLEDGE AND SKILLS • Influencing - takes others on the journey with them and ability to persuade others., • Problem Solving skills - Can identify the problem, think on their feet, and address disputes and problems., • Multi-tasker - Ability to simultaneously manage a variety of projects and events & at different planning stages whilst meeting required deadlines., • Style - Leads with integrity, empathy and is self-aware., • Enthusiastic - Demonstrates passion, enthusiasm and is eager and excited towards own goals and development of the team., • Analytical - Logically analyses facts, data, and situations., • Takes initiative - Understands what needs to be accomplished and proceeds within the accountabilities of the job., • Planning - Can formulate ideas related to the steps of achieving the objective., • Organized - Can place and maintain order in an environment and situation., • Selling - Has a skill to convince and influence others to purchase a product or service., • Persistent - Is tenacious despite encountering setbacks and obstacles., • Optimistic - Believes the future will be positive and demonstrates a positive attitude in all situations., • Written/Language - Clear and concise communication detailing the level of interest in formulating words that convey the meaning., • Flexible - Working hours and travel will be fluid with regular time spent with Trade Partners., • All Sales backgrounds (sectors) considered., • Experience of working in a matrix organization is preferable., • Clean current driving license. WORKING CONDITIONS • Full time position, • Field Based Role, • Competitive pension, private healthcare, life assurance to name a few, • Friends and Family Cruise discounts We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon! The position is not eligible for work authorization sponsorship It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment

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  • Guest Experience Manager- Four Seasons Hotel Madrid
    Guest Experience Manager- Four Seasons Hotel Madrid
    hace 25 días
    Jornada completa
    Latina, Madrid

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About the role Reporting to the Front Office Manager, the Guest Experience Manager will deliver a seamless, personalized guest experience from pre-arrival to departure. Anticipating needs and ensuring flawless service across departments, you’ll uphold the highest standards of luxury hospitality. With warmth, professionalism, and local expertise, you’ll create memorable moments that inspire guest loyalty. What you will do General As a Department Head and Brand Ambassador, be highly knowledgeable of all hotel and facility information, hours of operation, key personnel, special activities, and functions in the hotel. Act, in the absence of Duty or senior management, in all matters concerning the safety, security and well-being of hotel guests. Prepare and attend weekly and monthly meetings such as Rooms, OPS, Morning, Quality, Group Resume and other Dpt. Heads meetings. Lead and deliver training sessions organized by PnC: Glitchology. Guest Experience Lead and manage the full guest experience department, ensuring personalized service and flawless coordination from pre-arrival to post-departure. Organize the journey of our top VIPs including suite guests, Four Seasons Elite and High Return guests and others, pre, during and post their stay. Send pre-arrival communications, block rooms according to preferences, and oversee VIP preparations and amenities. Collaborate with all departments (F&B, IRD, Concierge, Front Desk, Housekeeping) to deliver a seamless and anticipatory guest experience. Engage with guests throughout their stay, gathering feedback, resolving issues promptly, and ensuring all requests are met with care. Ensure Golden is kept updated with all guest preferences. Handle guest complaints and actively manage Glitches. Ensure guests are met on time, and negative experiences are offset prior to departure. Promote hotel amenities, experiences, and local highlights to enhance the stay and drive guest satisfaction. Complete Manager’s checklist daily Help and supervise the GEX team with the checklist when needed and assist, in the presence of heavy volume, in the areas of Front Office, Concierge and Guest Services. People Management Supervise the department's monthly expenses, ensure all finance procedures are correctly taken. Labor management: schedules, extra hours control etc. Conduct the monthly audit of supplier invoices, i.e. for flowers, L&F, etc. Control stock with the team, ordering supplies when needed through Birchstreet. Provide guidance, coaching, and motivation to the Guest Experience team, fostering a culture of excellence and service passion. Conduct interviews and staff hiring when needed. Assist with the on-boarding and training of new team members from interns to Asst. Managers Perform Annual reviews to the Asst. Managers as well as give feedback and guidance when needed. Assist the Asst. Managers with team annual reviews and communicating warnings, corrective actions and other feedback. Supervise team development and career aspirations Maintain strong relationships with vendors and partners, leveraging local expertise to curate unique, memorable experiences. Monitor and report on guest satisfaction trends, feedback, and performance metrics to support continuous improvement. Monitor Qualtrics seeking improvement. Reply to Google negative reviews, TripAdvisor reviews and Booking.com. Follow guidelines. Follow up with Global GEX projects and initiatives launched or driven by Corporate Team. Participate actively in other Global Guest Experience calls / meetings. What you bring Minimum 3 years of luxury hotel experience in Front Desk, Guest Experience or Concierge. Have fluency in English and Spanish Minimum 1 year managing a medium- sized team Must have experience in Opera Strong leadership & organizational skills required Excellent communication and interpersonal abilities Foster creativity Problem-solving and conflict-resolution skills Skilled in active listening and providing constructive feedback to support team development. What we offer: Competitive Salary, wages, and a comprehensive benefits package. Excellent Training and Development opportunities. Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program). Complimentary Dry Cleaning for Employee Uniforms. 50 natural days of vacation, and the day of the birthday free. Complimentary Private Health insurance. Complimentary Employee Meals. Schedule & Hours: This is a full-time position. This role might operate on a rotating shift basis, covering morning and evening shifts throughout the week, including weekends.

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