Loyalty Account Executive
hace 12 horas
Coslada
¡Hi! ¡We are Cheil Spain! Es posible que un gran número de candidatos se presenten a este puesto, así que asegúrese de enviar su CV y su solicitud lo antes posible. We are looking for a Loyalty Account Executive Manager to join our CRM&Loyalty team in Madrid. As a Loyalty Account Executive, she or he will be responsible for delivering B2C/B2B customer loyalty campaigns and incentive plans across different channels. You'll be able to manage the project and strategy comprehensively, working closely with the client. Your role at Cheil: Loyalty Campaign Manager ¿What will be your challenges and responsibilities at Cheil? ¿What do we expect from you? The successful candidate will be responsible for building campaign communications from brief to deployment, liaising with the client in both Portugal and Spain on a daily basis. The main responsibility would be to support the development of campaign strategies, loyalty program dynamization (B2B & B2C) to drive increased consumer engagement, LTV and revenue. Requirements: • Responsibility for the planning and implementation of marketing campaigns and contents to achieve targets., • Setup of new campaigns in the APP & push notification platforms (as well as other available channels), source materials needed, check data targeting rules, and validate pieces across QA., • Oversee the day-to-day operations and marketing activity., • Ensure all output is of appropriate quality and complies with guidelines. Ensure the correct functioning of escalation and issue management procedures., • Be the 'go-to' person for all loyalty campaign questions; give guidance and support to clients; manage simple technical queries., • Establish a best practice framework to maximize efficiency, consistency, and effectiveness., • Implement a test & learn approach to challenge our existing activity, identify and recommend changes, and drive ongoing performance improvement., • Carry out the day-to-day of the incentive programs: management of the prizes, generation of reports, registrations and cancellations in the system..., • Previous experience of working with loyalty programs, contact plans, and relational marketing communications, either client or agency side., • 2+ years of client account management and/or project/campaign management experience., • Good understanding of CRM and/or Loyalty marketing strategy and applications., • Good understanding of customer audience data and segmentation techniques., • Ability to take charge and meet deadlines., • High level of accuracy and strong attention to detail., • Excellent written and spoken communication skills., • Fluent in Spanish, proficiency in English. The portuguese language is a plus., • Working effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds., • Making the most effective use of the capabilities, insights, and ideas of all individuals., • Inspiring others by generating innovative solutions in work situations., • Trying different and novel ways to deal with work problems and opportunities., • Working effectively and cooperatively with others., • Establishing and maintaining good working relationships., • Setting high goals for personal and group accomplishment., • Tenaciously working to meet or exceed goals by proactively confronting difficult issues., • Establishing and sustaining trusting relationships by accurately perceiving and interpreting one's own and others' emotions and behavior. Work in a growing environment, focused on creating and innovating with multidisciplinary and multicultural teams in Creativity, Digital Performance, Retail, Data and Technology. Stable position: Permanent contract because we want you to be part of Cheil and be able to develop with us. Salary: To be negotiated based on experience. Bonus Performance. Internal training opportunities. Social Benefits: Restaurant Tickets and Medical Insurance. Timetable from Monday to Thursday from and Fridays from July and August, we have an intensive working day, Monday to Friday from 8:00 - 15:00. Hybrid working model. 22 days of annual leave, plus 24 and 31 December and Advertising Day. Possibility of incentive for attracting new clients and new employees to Cheil. Help us to keep growing! We are located in Alcobendas and we have a direct bus service, 100% free, with departures from Plaza Castilla, Chamartín and Nuevos Ministerios to our offices. Next steps: Are you motivated by what you have just read? Join Cheil! xohynlm If you are passionate about the world of advertising and have experience leading teams, we invite you to send your CV and cover letter.
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