Order Management Specialist
5 days ago
Valladolid
ppFor our offices in Granollers we are currently looking for an Order Management Specialist to manage national accounts. /ph3Responsibilities /h3ulliCustomer service: Answer phone calls and manage requests made by customers, distributing the call to other colleagues if necessary / departments. Receive customer requests via email and take care of its management. /liliDistribute requests from the common customer service Inbox to other colleagues in the department. /liliQuotation Management: Receive requests and manage quotations. Follow up the acceptance of the offers whenever possible and at the request of the superior. /liliOrder Management: Manage customer purchase orders, create sales orders, purchase goods to central warehouse and follow-up delivery. /liliOrder delivery tracking, in coordination with Supply Chain Logistics. /liliAdministrative management of service requests: Receive service requests and register them in the system assigning an initial date and a service technician based on availability and geographic area. /liliInvoicing of services: proforma and final invoicing after verifying that the documentation and data are correct; track and receive orders for billing and issue credit notes in compliance with approval guidelines. /liliManagement of maintenance contracts: register contract information in the system, control intervention dates, modify material lists during the contract term, and handle billing. /liliManagement of incidents that arise during each phase of the “order to cash” process until resolution. /liliTravel management of technicians and colleagues. /li /ulh3Qualifications /h3ulliStudies in Administration Finance. /liliMinimum 1‑2 years of experience in the Back‑office department (Order Manager role). /liliTraining, knowledge, and experience in administration. /liliExperience as part of a project management team is valuable. /liliSensitive leadership personality with experience leading high‑performance production organizations. /liliSpanish (Native). /liliEnglish (Advanced); Portuguese would be an asset. /liliHigh performance and result orientation. /liliConvincing personality successfully pushing for results despite facing resistance. /liliAbility to communicate with all levels within the organization. /li /ulh3Benefits /h3ulliAttractive compensation package aligned with experience and responsibilities. /liliPrivate health insurance plan. /liliEmployee Assistance Program. /liliFlexible working hours and a hybrid working model (up to two days per week remote). /lili23 days of vacation per year. /liliGreat work environment as part of a collaborative team. /liliContinuous internal training and career development opportunities, both nationally and internationally. /liliOpportunity to join a company recognized as a Top Employer 2026. /li /ulh3Location /h3pOpen to multiple locations. /p /p #J-18808-Ljbffr
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