Debt Mediation Specialist – Polish Language Required
19 hours ago
Sant Cugat del Vallès
Responsibilities • Handling payment mediations among customers, solving incidents regarding their overdue and outstanding invoices in accordance with the company’s policies., • Monitoring open mediation cases through weekly and monthly reports., • Monitoring default customers., • Communicate & follow up effectively with the mediation supervisor and the customer service department regarding default customers., • Monitoring the notified payment guarantees through weekly and monthly reports., • Meet defined department goals and activity metrics., • Perform other assigned tasks and duties necessary to support the Mediation Department.Requirements, • Previous experience working in customer support with debt mediation or incident management, • Fluent Polish (C2), spoken and written, is required., • Fluent (C1) level of Spanish and English, • Resourceful and highly motivated, with a focus on client satisfaction., • Team player and able to build good relationships across functions and collaborate to achieve shared goals., • High accuracy standards. xqbhyrx, • Experience will Salesforce/CRM will be a plus. #J-18808-Ljbffr