EE

Store•more than 250 employees

Hiring on JOB TODAY since May, 2021

Empowered, challenged, supported and rewarded, our people are the key to our success. Our people keep customers happy with great service, and our network, named best in the UK, is keeping their digital lives connected.

Westfield Avenue, London, E20 1, United Kingdom

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Digital Platform Lead - Customer Service Group (12 months FTC/Secondment)

12 hours ago

London

Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. We're looking for a proactive and collaborative individual to take day-to-day ownership of our digital hub for Customer Service colleagues, ensuring the platform continues to evolve, scale and deliver a high-quality experience for all CSG colleagues. Sitting within CSG Creative, you'll help shape the platform roadmap, uphold design and UX standards, and streamline how teams across CSG engage with CSG Home. CSG Home is our central digital hub for Customer Service Group colleagues - a single, simplified destination that brings together learning, communications, incentives, tools and day-to-day operational support. Built and owned by our creative team, CSG Home streamlines how colleagues find information, stay informed and engage with the latest updates, while offering a personalised and intuitive experience powered by Webflow. What you'll do: • Take overall accountability for the strategic plan for CSG Home and the underpinning delivery plan, including prioritisation, long term vision and ensuring the platform continues to evolve in line with business needs., • Coordinate the CSG Home governance process, helping streamline decision-making, clarify ownership and maintain accurate documentation., • Support the development and delivery of the CSG Home roadmap, ensuring updates and new Homes (e.g., Sales Hub, Home & Support, Home & Knowledge) land effectively., • Act as the day-to-day owner for the platform, ensuring published content meets Creative Studio's UX, design and accessibility standards., • Work closely with teams to gather requirements, align on priorities and manage platform activity., • Collaborate strongly across C&CE, feeding into wider plans and supporting hub owners to optimise their Homes and embed Creative led best practice., • Maintain and improve standard operating processes for Webflow publishing, templates, component usage and content workflows., • Lead the strategic direction for Webflow - monitoring emerging innovations, exploring new capabilities, identifying opportunities to enhance performance, and shaping future business cases. This includes defining the long-term vision for an interconnected Homes ecosystem., • Champion consistency across all Homes, helping stakeholders understand and apply Creative-led patterns and standards., • Track performance insights and colleague feedback, using this data to recommend enhancements to the user experience or ways of working., • Support the team in coordinating governance forums, building packs and sharing updates with senior stakeholders.What you'll bring:, • Experience managing digital content, platforms or online tools in a multi-stakeholder environment., • Working knowledge of CMS or low/no-code platforms (Webflow experience beneficial but not essential)., • Strong organisational skills, able to manage multiple requests and maintain momentum across workstreams., • Good understanding of UX or design principles and the ability to apply standards consistently., • Confidence working with stakeholders at all levels, with clear and effective communication skills., • Ability to take ownership, bring structure to ambiguous areas and proactively identify improvements., • Comfortable working with data, feedback and insights to inform recommendations.The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Access to free NOW, for streaming all your favourite shows"(for non-Sky customers), • A generous pension package", • Private healthcare", • Discounts and cashback at over 800 Retailers Where you'll work: At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. The hybrid working expectations for this role are 3 days in the Osterley head office per week. This role is a 12 month fixed term contract, 37.5hrs per week. Inclusion: Recognised as an 'Inclusive Top 50 Employer' and a 'Times Top 50 Employer for Women', we're working hard to ensure we're a truly inclusive place to work. This means we don't just look at your CV. We're more focused on who you are and the potential you'll bring to Sky. We also know that everyone has a life outside work, And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Contact Centre Sales Advisor - Osterley

12 hours ago

London

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. • Start Date: 11th May 2026, • Salary: £27,560 per annum, • Site: Grant Way, Isleworth, Middlesex, TW7 5QD, • Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends)Join us as a Contact Centre Sales Advisor in our Osterley contact centre earning £27,560 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers who want to change their Sky package. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: • Handle inbound calls from existing customers who want to save money by changing their existing Sky package, • Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package., • Work in a target-based environment, • Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time offTraining and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: • Results-oriented with a strong enthusiasm for sales, • Exceptional at building rapport and connecting with people, • Skilled at identifying and addressing customer needs, • Creative in solving problems, • Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle • Free Sky TV, along with discounted broadband, Sky Glass and mobile, • Cashback and discounts across hundreds of retailers, • Discounts and offers on Sky products for friends and familyHealth and wellbeing, • Private healthcare and Digital GP via Aviva, • Dental and other healthcare options, • Subsidised onsite gym and discounts on external gyms, • Cycle to work scheme Financial wellbeing, • Sky pension plan and Life Assurance, • Annual Sharesave scheme and long service awards Where you'll work: Based at our HQ in Osterley, just 10 minutes' walk from Syon Lane station and we operate free shuttle buses from several surrounding tube stations. We have fantastic cycling facilities, including our bike shop with free servicing and discounted parts. On site you'll also have access to a choice of subsidised restaurants and canteens, free tea coffee and fruit, hair and beauty salon, Waitrose Local, cinema, parking and prayer room. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Service Charge Accounting Manager

12 hours ago

LONDON

Ideas | People | Trust We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world. We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We’ll broaden your horizons The Business Services and Outsourcing team are essential to meeting our clients' evolving requirements. As well as delivering long-term, sustainable value to businesses by providing a range of solutions such as accounting, payroll and compliance services, they also play a key role in tying together many of our services across BDO both domestically and internationally. By building deep and meaningful relationships with a range of clients from ambitious entrepreneurial SMEs to large multi-national groups, our BS&O team don’t just advise on their specific business challenges, they open doors for other teams to provide our firm’s wider service offering. To succeed in this agile environment, you’ll need to demonstrate excellent problem-solving skills and initiative. In return, you’ll have the opportunity for progression, and the chance to develop in one of the industry’s most exciting and varied roles. We’ll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You’ll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO’s partners to help businesses effectively. You’ll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Overview BDO’s Bristol Service Charge team is a centre of excellence for independent reviews of service charges. We are expecting large growth over the coming years to add to our breadth of existing clients. We require a Manager to help us deliver exceptional client service to our expanding client base. The manager will have overall responsibility for the delivery of high quality independent reviews of annual service charge expenditure for a specific client. They will manage a dedicated team and supervise the process to ensure that our work is efficient, completed within the KPI’s, and our offering is tailor-made to suit the client’s needs. The manager will be a point of escalation both internally & for the client and will confidently deal with difficult situations. They will report into the Director and Partner team, providing and implementing solutions where required. The manager will be actively involved in business development and should actively seek opportunities to grow the business. You’ll be someone with: • ACA, ACCA or equivalent qualification with experience working in an accountancy practice or other financial environment, • Alternatively, we would consider someone who has significant Service Charge Accounting experience (residential service charge experience preferred), • Previous experience of Social Housing Service Charge Accounting advantageous, • Experience managing junior staff, • Ability to think on your feet Requirement of 2 days a week minimum in the office. If based in London, we would also expect you to visit the Bristol office once per month on pre-agreed dates. You’ll be able to be yourself; we’ll recognise and value you for who you are and celebrate and reward your contributions to the business. We’re committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We’re in it together Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we’ve invested in state-of-the-art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO. We’re looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we’re always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.