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Customer Service Advisor - Concentrix

Servicio al Cliente

hace 3 horas17 vistas

As a Customer Service Advisor, you will be the first point of contact for our customers, providing exceptional support and resolving inquiries efficiently. This role is crucial in maintaining high levels of customer satisfaction and ensuring a positive experience with our services.


Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
  • Provide accurate information and guidance on products, services, and policies.
  • Troubleshoot and resolve customer issues, escalating complex cases to the appropriate department when necessary.
  • Document all customer interactions and resolutions accurately in our systems.
  • Maintain a high level of product and service knowledge to effectively assist customers.
  • Adhere to company policies and procedures to ensure consistency and quality of service.
  • Contribute to a positive team environment and continuously seek opportunities to improve the customer experience.

Required Skills and Experience:

  • Strong communication skills, both verbal and written, with the ability to articulate information clearly and concisely.
  • Excellent problem-solving abilities and a calm, empathetic approach to customer interactions.
  • A genuine passion for helping people and delivering outstanding customer service.
  • Proficiency in using computer systems and navigating various software applications.
  • Ability to work effectively in a fast-paced and dynamic environment.
  • Previous experience in a customer service role is desirable, but not essential, as full training will be provided.
  • Experiencia
    Se requiere
  • Idiomas
    Inglés – Avanzado
  • Jornada
    Completa
  • Salario
    27.000 £ – 30.000 £ anual
  • Inicio
    Incorporación inmediata

pin icon44 Great Marlborough Street, Carnaby, W1F 7JL, London

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Agente de Atención al ClienteLondon

Remote • Más de 250 empleados

En JOB TODAY desde marzo, 2026

Concentrix is a great place to work because it offers a supportive, inclusive environment where employees are valued, given opportunities to grow, and empowered to build meaningful careers while working with global brands.

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