Customer Service Assistant - Crown - London

The Community & Digital Customer Service Manager will play a key role in supporting the day-to-day operation of our digital customer experience. You will manage customer interactions across our app, website, email and social channels, ensuring customers receive timely, helpful and brand-aligned support. You will also act as the link between our customers, marketing team, operations teams and technology partners, helping identify opportunities to improve the digital experience while fostering a positive and engaged community. This is a hands-on role suited to someone who enjoys problem-solving, building relationships and delivering excellent service in a fast-paced, growing business. Location: London (2-3 days per week) Travel: Travel to our Switzerland HQ in Lausanne every 2 weeks. ● 2-4 years' experience in customer service, community management, digital operations or a related role ● Experience supporting customers across digital channels including email, social media and web platforms ● Strong written and verbal communication skills in English and French. ● Excellent organisational skills with strong attention to detail. ● Comfortable managing multiple priorities in a fast-paced environment. ● Experience using customer service platforms, CRM systems or ticketing tools ● Good understanding of social media platforms and online communities ● Confidence working with digital products, websites and mobile apps ● Proactive problem-solving mindset with a customer-first approach ● Strong stakeholder management and relationship-building skills Desirable ● Experience within FMCG, hospitality, wellness, fitness or consumer lifestyle brands ● Familiarity with website CMS platforms and mobile app environments ● Experience working with agencies or external technology partners ● Knowledge of CRM and customer engagement tools. ● Interest in running, fitness, wellness or healthy living. Personal Attributes ● Positive, approachable and customer-focused. ● Strong ownership mentality and willingness to take initiative. ● Calm and solutions-oriented under pressure. ● Highly organised and detail-oriented. ● Collaborative team player. ● Adaptable and eager to learn. ● Passionate about delivering exceptional customer experiences

Luxury Spa Receptionist Central London (Zone 1) Full-time, Permanent Salary: £31,000 - £34,000 per year (including performance bonuses) Working Pattern • 12-hour shifts, • Additional shifts available for those seeking extra hours, • Approximately 15 days off each month Additional Benefits • Performance-based bonus scheme, • 5.5 weeks paid annual leave, • Ongoing professional training and development, • Employee wellness benefits, • Employee discounts About the Role An established luxury wellness business in Central London is seeking a Luxury Spa Receptionist to join its front-of-house team. This role is ideal for someone who enjoys working with people, takes pride in delivering exceptional customer service, and thrives in a premium environment. The successful candidate will play an important role in ensuring every guest receives a warm, professional and seamless experience from arrival through to departure. About Company Central London Wellness is a premium wellness and hospitality business operating within Central London. We are committed to delivering exceptional guest experiences through outstanding customer service, attention to detail, and a professional working environment. Key Responsibilities • Managing incoming telephone calls, emails and booking enquiries, • Coordinating appointments and maintaining accurate scheduling records, • Welcoming guests and ensuring a professional check-in experience, • Processing payments and daily transactions, • Maintaining accurate operational and administrative records, • Assisting with daily opening and closing procedures, • Supporting management with general administration, • Promoting services and recommending suitable treatments and experiences, • Maintaining a clean, organised and professional reception environment, • Assisting with other front-of-house duties as required Requirements • Previous experience in reception, hospitality, customer service, concierge or a similar client-facing role, • Fluent English with excellent communication skills, • Strong organisational and multitasking abilities, • Confident using Microsoft Excel, Gmail and online booking systems, • Professional presentation and positive attitude, • Reliable, trustworthy and proactive approach to work Start Date Immediate start available, although notice periods will be accommodated.

🌟 I am looking for 3 motivated people to join my team in the UK! 🌟 Looking for a flexible part-time or full-time opportunity? ✅ Customer Service role ✅ Flexible working hours ✅ Work from home ✅ Full training and ongoing support ✅ Competitive income with the opportunity to build additional residual income ✅ Friendly and supportive team No previous experience is required – we provide training from the beginning. 😊 If you would like to learn more, please send me a private message. 📩

Thank you for your interest in joining the Locker Room Team. We are an all-women's queer events brand based in London, creating inclusive, high-energy experiences for our community through our monthly events. We're currently looking for an Event Assistant to support a fast-paced day party event. The role includes helping with event setup, ticket scanning, merchandise sales, assisting DJs and performers, and ensuring the event runs smoothly while delivering an exceptional guest experience. As we host events every month, we're looking for someone interested in becoming part of the team on an ongoing basis. Event Details • Date: Sunday 28 June, • Time: 4:00pm – 9:00pm, • Pay: £13.00 per hour We will be holding interviews on Sunday between 12:00pm and 4:00pm in Imperial Wharf, South London. Each interview will last approximately 20 minutes. If successful, your first shift will be on Sunday 28 June at our event in the Islington area. Please only apply if you are available to work on this date? We look forward to hearing from you. Locker Room Team

Fluent English speaker, to have experience with costumer service over the phone.

Location: United Kingdom (required) Employment Type: Part-Time / Full-Time (Flexible) About the Role Our client is seeking a trustworthy, organised, and professional Administrative, Customer Service & Mail Handling Assistant to support the day-to-day operations of a growing business. This role combines administrative support, customer communications, and physical mail management. The successful candidate will become a key point of contact for incoming correspondence and client enquiries, ensuring all information is handled efficiently, professionally, and confidentially. Key Responsibilities Mail Handling & Correspondence ● Receive business correspondence and deliveries at your UK residential address. ● Open, sort, scan, and organise incoming mail. ● Forward important documents and deliveries when required. ● Maintain accurate records of received correspondence. ● Notify management promptly of urgent or time-sensitive items. ● Handle confidential company information securely and responsibly. Email Management ● Monitor and manage incoming business emails. ● Respond to customer enquiries using company guidelines and procedures. ● Organise emails by priority and category. ● Escalate complex or sensitive enquiries when appropriate. ● Maintain accurate records of communications and actions taken. Client Telephone Support ● Answer incoming client calls in a professional and friendly manner. ● Provide information regarding company services, processes, and general enquiries. ● Take accurate messages and record follow-up actions. ● Escalate enquiries when necessary. ● Deliver excellent customer service at all times. Administrative Support ● Maintain organised digital records and files. ● Assist with scheduling, documentation, and general administrative tasks. ● Support business operations as required. Essential Requirements ● Permanent UK residency with a stable long-term residential address. ● Willingness to receive and manage business correspondence at your address. ● Excellent written and spoken English. ● Strong organisational and communication skills. ● Professional telephone manner. ● High level of integrity and discretion when handling confidential information. ● Reliable internet connection and access to a computer. ● Ability to work independently and manage multiple priorities. Desirable Experience ● Previous experience in administration, customer service, reception, virtual assistance, or office support. ● Experience handling business correspondence and client communications. ● Familiarity with CRM systems, email management platforms, or customer support tools. What We Offer ● Flexible remote working arrangements. ● Competitive compensation based on experience. ● Ongoing training and support. ● Long-term opportunity with a growing business. ● A varied role with responsibility and autonomy. Important Information As part of this position, the successful candidate will receive business correspondence and occasional deliveries at their residential address. Applicants must be comfortable handling confidential company documents and maintaining accurate records of all incoming mail. A stable long-term UK address is required due to the nature of the role. Apply Now If you are a reliable, organised, and professional individual looking for a flexible remote role with responsibility and variety, we would love to hear from you. This position is ideal for someone with strong administrative and customer service skills who is comfortable managing confidential information, communicating with clients, and handling business correspondence. Apply today to be considered for this opportunity and join our client's growing team, where your contribution will play an important role in supporting daily operations and delivering an excellent experience for their clients.

We are looking for an energetic and customer-focused person to join our team. You will be helping customers with photo printing, gifts, framing, passport photos and print services while delivering excellent customer service. Main Duties: • Greeting and serving customers, • Recommending products and services, • Processing customer orders, • Helping increase sales in store, • Answering customer enquiries, • Keeping the store presentable and organised Requirements: • Confident speaking with customers, • Positive and enthusiastic attitude, • Sales or retail experience preferred, • Advanced computer skills preferred, • Experience using Adobe Creative Suite (Photoshop, Illustrator and InDesign preferred), • Confident using printing software, email systems and general IT systems, • Reliable and willing to learn If you enjoy working with people and being part of a busy team, we would love to hear from you.

Greeter | Monday - Thursday, 11am - 2pm Location: The Salad Project - Southwark, 106 Southwark St, London SE1 0SU, United Kingdom We are The Salad Project, London’s answer to healthy food and a fresh outlook on how we live, feel and eat. Our founders Florian and James opened the doors to our first store in the summer of 2021. Today, we are a fifteen store operation, expanding across London. At The Salad Project, our passion goes beyond the quality of our food. We are equally as committed to finding and nurturing our staff and so we are on the hunt for front of house team members, hungry for exciting kitchen experience. We’re looking for people committed to taking the next step in their career, keen to join a company whose growth trajectory opens up hundreds of inspiring development opportunities - and whose current team can’t wait for you to join the family. Role | Greeter • 12 hours per week | Monday - Thursday, • Be a “Sp” champion who is the face of the brand on a day to day basis, • Assist customers with their orders and answer any questions, • Package Click & Collect and Delivery orders, • Making sure the napkins, glasses and cutlery is topped up and continuous, • maintaining of hygiene standards Expectations | Efficiency, Communication, Energy • Strong proficiency in communication, with both our customers and internal teams, • Friendly and approachable with fantastic customer service skills, • Ability to work as a team and build interpersonal relationships, • Ability to work in a fast paced environment, • Positive energy and dedication to the team, we all have to have each other's back, • Strong ability to maintain a clean and hygienic environment, • Ensure service levels are maintained to the standards we expect and corners aren't cut, • Up for a laugh, but know when it’s time to knuckle down, • Respectful and conscious when it comes to punctuality and scheduling Experience Requirements | 1 Year • Ideally, you will have some experience working in a customer facing role within the hospitality industry, • A big smile and warm tone of voice Compensation | £12.75 per hour • 28 days of paid time off, • £100 ‘Refer a Friend’ bonus - bring your mates on board and get rewarded for it!, • Free lunch or dinner from The Salad Project when you work over 6 hours, • Epic team socials - from store birthday bashes to name days and company-wide events, we love a good celebration!, • Exciting career growth opportunities - we’re expanding, and we love to promote from within! Your next big step could be just around the corner