6 June 2026•212 views

Location: United Kingdom (required)
Employment Type: Part-Time / Full-Time (Flexible)
About the Role
Our client is seeking a trustworthy, organised, and professional Administrative, Customer Service & Mail Handling Assistant to support the day-to-day operations of a growing business.
This role combines administrative support, customer communications, and physical mail management. The successful candidate will become a key point of contact for incoming correspondence and client enquiries, ensuring all information is handled efficiently, professionally, and confidentially.
Key Responsibilities
Mail Handling & Correspondence
● Receive business correspondence and deliveries at your UK residential address.
● Open, sort, scan, and organise incoming mail.
● Forward important documents and deliveries when required.
● Maintain accurate records of received correspondence.
● Notify management promptly of urgent or time-sensitive items.
● Handle confidential company information securely and responsibly.
Email Management
● Monitor and manage incoming business emails.
● Respond to customer enquiries using company guidelines and procedures.
● Organise emails by priority and category.
● Escalate complex or sensitive enquiries when appropriate.
● Maintain accurate records of communications and actions taken.
Client Telephone Support
● Answer incoming client calls in a professional and friendly manner.
● Provide information regarding company services, processes, and general enquiries.
● Take accurate messages and record follow-up actions.
● Escalate enquiries when necessary.
● Deliver excellent customer service at all times.
Administrative Support
● Maintain organised digital records and files.
● Assist with scheduling, documentation, and general administrative tasks.
● Support business operations as required.
Essential Requirements
● Permanent UK residency with a stable long-term residential address.
● Willingness to receive and manage business correspondence at your address.
● Excellent written and spoken English.
● Strong organisational and communication skills.
● Professional telephone manner.
● High level of integrity and discretion when handling confidential information.
● Reliable internet connection and access to a computer.
● Ability to work independently and manage multiple priorities.
Desirable Experience
● Previous experience in administration, customer service, reception, virtual assistance, or office support.
● Experience handling business correspondence and client communications.
● Familiarity with CRM systems, email management platforms, or customer support tools.
What We Offer
● Flexible remote working arrangements.
● Competitive compensation based on experience.
● Ongoing training and support.
● Long-term opportunity with a growing business.
● A varied role with responsibility and autonomy.
Important Information
As part of this position, the successful candidate will receive business correspondence and occasional deliveries at their residential address. Applicants must be comfortable handling confidential company documents and maintaining accurate records of all incoming mail. A stable long-term UK address is required due to the nature of the role.
Apply Now
If you are a reliable, organised, and professional individual looking for a flexible remote role with responsibility and variety, we would love to hear from you.
This position is ideal for someone with strong administrative and customer service skills who is comfortable managing confidential information, communicating with clients, and handling business correspondence.
Apply today to be considered for this opportunity and join our client's growing team, where your contribution will play an important role in supporting daily operations and delivering an excellent experience for their clients.
20-22 Wenlock Road, N1 7GU, London

Recruitment Agency • 11-50 Employees
Hiring on JOB TODAY since August, 2025
We’re a London-based recruitment agency specialising in administrative roles. We’re committed to connecting talented professionals with businesses that value efficiency, organisation, and excellent service.
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